DataPacket.com Reviews 

They strike my account for 'internal reasons' (a legal complaint has been made about this). However their network is good.

We’ve been working with DataPacket at large scale for a few months now and we’re extremely satisfied.

Their customer support is fast, professional, and always helpful. The product is reliable and flexible, and the global coverage of their locations is exactly what we needed.

They’ve been very accommodating with our specific requirements, and overall, it’s been a smooth and positive experience.

Highly recommended.

⭐⭐⭐⭐⭐ Excellent Service and Support from DataPacket!

I’ve been working with DataPacket for over 6 years as a reseller through my company, NextStream Servers, and I can confidently say they are a top-tier provider. Their services are consistently reliable, and their infrastructure is robust, which has helped us meet our clients' needs without fail.

A big shoutout to Simon, our account manager at DataPacket. Simon has been exceptional in every way—his professionalism, knowledge, and responsiveness are second to none. Whenever we have any questions or need assistance, Simon is quick to offer support, provide detailed solutions, and ensure that everything runs smoothly. His customer service is impeccable, and he always goes the extra mile to ensure we are satisfied.

The entire team at DataPacket has been great, but Simon truly stands out in making our experience seamless and worry-free. We trust them with all our hosting needs, and we look forward to continuing our successful partnership for years to come.

Highly recommended!

We work with dozens of data centers (dedicated servers and IP transit services), and Datapacket really stands out:

1. Modern hardware.
It sounds basic, but many colocation providers offer their clients old servers.

2. A very high-quality network with excellent connectivity.
Our customers notice the difference, and they love it.

3. Support that actually solves problems.

4. Managers do their jobs and often make decisions in the client’s favor when they don't have to.

This is more expensive than many others, but it is clear why.

I’ve been using DataPacket for over eight years, and I can say with full confidence. They’re the benchmark for excellence in Europe.

Special thanks to Simon and Matej for their outstanding communication and support...and of course, to the entire DataPacket team for maintaining such a high standard every single time.

If you’re serious about your business and want a partner who truly delivers, DataPacket is the one. They don’t just provide servers they provide confidence, network stability, and powerfull server performance.

So to be clear, DataPacket isn’t for everyone, it’s for those who know exactly what they want to achieve and refuse to settle for less.
Professional and reliable are on next-level!

Thank you, DP Team and keep setting the standard!

Datapacket just ended its partnership with NeoProtect out of nowhere, and shut down some important DDoS protection stuff. This left a ton of customers in the dust without any heads-up.

This move messed things up big time. Lots of users got hit hard, even though they had nothing to do with it. Now they're stuck trying to fix their broken security and deal with changing IP addresses.

NeoProtect is supposed to stop DDoS attacks, that's what they do. So, cutting them off just because they got attacked big time seems totally unfair and not cool. A real provider should have their partner's back when things get crazy, not ditch them when the going gets tough.

Even if Datapacket had its own problems, dropping everything like that shows they don't care much about the people who trust their network. Pretty lame move from a company that says it's top-tier.

Update:
True, but u shut down their services without any alert? Then u updated policies! Wow.

Well they advertise the following:

Unmetered DDoS Protection
Full Shield Volumetric & L4 Attacks Included in each Subscription

230+ Tbps Global Network
16 transit carriers and 300+ PNIs Lowest latency possibble

Now the impressive part about this, if you are attacked you get a nifty email from Datapacket that says we are increasing your bandwidth fee over 300% and if you dont agree we will terminate service immediately. If you are looking for large business integration you are already aware of how much that would cost.

If you are looking for 2 or three machines, why would you be in the reviews. Go to OVH instead. I cannot think of the ramifications of dropping customers with this pricing, essentially holding networks for ransom, but it appears that is the state of the ISP industry in 2025.

Then when you cancel your business account, they continue to charge you at this unagreed rate and will send you constant emails to settle your account.

Also, why do you advertise 230 Tbps if you just drop companies that quite clearly do DDoS protection? This is strange behavior Datapacket. You have made all of your customers vulnerable with this action.

In short, please heed my warning and avoid moving your company onto Datapacket. You will be exploited.

Response to your reply:

Your transparent pricing didnt apply when you knocked my companies invoice over 300% then when you dumped one of our upstream partners offline.

Also it does continue billing if you dont cancel it. All invoices were paid, we set it to cancel. It took 3 support tickets and an account review for you to say "oh our mistake, we cant cancel the charges after you cancelled the first time though"

Im also not removing this review. You can ask for the account details all you want. I just want everyone to know the absolute hell we are going through because of your foolishness.

When I first joined DataPacket, I was genuinely impressed by the speed, reliability and flexibility of their network. Their support team was excellent too, always quick to respond and open to technical customization, even installing a custom NIC was never an issue. It quickly became one of my favorite providers to work with.

That changed fast. Shortly after a major incident involving a large-scale DDoS attack, DataPacket began terminating customers who used XDP on their servers. It’s unclear whether the decision was communicated to a few major clients beforehand, but it was certainly never shared broadly or transparently. Many customers were caught off guard, with no official notice or explanation.

When I reached out to support for clarification, the response was simply that “our sales team will contact you on Monday.” For a technical question about a core network feature, that’s beyond disappointing.

While the exact reasoning behind this policy shift has never been officially confirmed, removing such a critical networking feature and banning customers for using it, without clear communication, is unacceptable for a company of this scale.

This change seriously damages trust and technical credibility. I would have loved to keep that five-star review, but this silent and unexplained decision deserves nothing more than a single star.

My server was delivered in 2-3 days, even though it was supposed to be available sooner.
The prices are very high, but the server and network are high quality.

The service is excellent and the costumer support is very kind and helpful.
Their DDoS protection Shield is very reliable and is able to mitigate the attacks without causing any downtime or slowdown to the servers.
Definitely worth the money for an advanced network, reliable protection and costumer support.

I trust data packet

Best customer service I've experienced.
Excellent response time.

Datapacket provides best in class hosting and customer support at a reasonable and predictable price. There are virtually no other providers that offer managed bare metal servers with the level of capability that they do. My company migrated our production ClickHouse cluster from AWS to DataPacket and performance has been absolutely stellar. Their network has been rock solid and we've had a great experience working with their CS team managing server issues. They've also been very prompt in accommodating our requests for customizations like dedicated LAN between servers and using the best NICs for the level of bandwidth we're pushing. I wouldn't hesitate to recommend them to anyone who asks.

We’ve had a very frustrating experience with support during a critical production outage. One of our servers (DP-21048) went down and became unreachable via SSH for over 3 hours. Despite multiple follow-ups and confirmations from our side (including providing the correct SSH key and asking for a root password reset), we received vague responses and no actionable update. The server remained marked as unreachable in the Datapacket dashboard, and we were left completely blocked during a full production downtime with hundreds of users affected. Escalation was promised but didn’t seem to lead to any resolution. We expected a much faster and more structured incident response for such a critical issue.

good customer service, they are a bit price but its worth the money

It took a while to ship and setup, but worth the wait, now the bottleneck is on speedtest servers :) I got +20 GBit on regular speedtests on Istanbul server. 4x8TB NVMe SSDs were brand new. Also great management interface and support.

Working with Datapacket has been an absolute pleasure! I used their IP-Transit service with DDoS protection in Warsaw, and everything worked flawlessly. The service is extremely stable, latency is low, and the pricing is very reasonable for the quality you get.

Their DDoS protection performs great - handled everything without any issues. Huge thanks to Kryštof, my account manager, who was super professional, always on point, and made the whole experience smooth and worry-free. Support responses were fast and helpful every time I needed assistance.

Big shoutout to the technical team as well - on the first day, when there was an issue, they even sent a technician to the datacenter who resolved it. That kind of dedication really makes a difference.

Highly recommended!

Amazing service, amazing servers, amazing support.
No matter what problem I've had, they've always found a solution for me. No problem is too big for them.

We've been using DataPacket's transit services in Ashburn, VA for over a year. The service has been unfathomably stable, and their support team is very helpful for when issues do rarely come up. The quality of the blend is also fantastic. 10/10 recommend.