Very disappointing experience – no flexibility or customer orientation
I purchased a Looker Studio dashboard template from Data Bloo for €699 as part of setting up a new internal analytics and reporting environment for my business.
After downloading and reviewing the template in detail during implementation, it became clear that the structure unfortunately does not match our internal reporting architecture. Because of this, the template could not be integrated into our reporting setup and therefore remained unused.
I contacted the company and explained the situation in detail, asking whether a goodwill refund could be considered. The request was declined, strictly referring to a “no refund for digital products” policy, even though the template had never actually been implemented or used.
What makes this particularly disappointing is that prior to the purchase I had direct communication with the company and even provided a testimonial and promotional support in exchange for a discount code.
In the end we had to purchase an alternative solution elsewhere.
Based on this experience, I would recommend that potential buyers evaluate very carefully whether the template truly fits their reporting architecture before purchasing, as refunds do not appear to be considered even in reasonable circumstances.