The original gun was "lost in post"... they responded by sending a replacement... The shotgun itself is well made & a fun item to shoot...
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Items were delivered at the time and date promised. Both items exceeded expectations of what was expected. One downside, however, was the lack of assembly instructions. The instructions provided s... See more
Every single gun these guys sell is by a different company, so every single one has a completely different spectrum of how well made it is, how it functions. The Pump, the sawn-off shotguns and Lee... See more
Bought twice from these guys after visiting at Anime con in Manchester, cracking quality even in the hands of my austistic 12 year old Super fast delivery, well packaged Would definitely buy ag... See more
Company details
Written by the company
Dart Armoury is the world's largest retailer for authentic toy guns, fidget guns and prop weapons. Founded in 2021, we now operate globally to serve customers across Europe, North America and Oceania with fast and secure delivery. Our products stand-out for their realism and fun-factor. Using our tested 'recoil-shock' mechanism, we simulate real firearms with great accuracy, whilst keeping things safe by using bright colours and 'foam darts' only. You can find our pop-up shops across the UK, USA and EU at ComicCons year-round to come try our products in person.
After-Sales Support
Written by the company
- We'll help you with your guns!
- We have a long-standing commitment to support all customers with the products and help them in understanding their use and upgrades. We are the undisputed leader in toy guns and are experts in these products.
Contact info
United Kingdom
- info@dartarmoury.com
- dartarmoury.com
3.7
Average
591 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Because they gave us a nice and kind…
Because they gave us a nice and kind discount
13 June 2026
Unprompted review
The customer service is lovely!
The people are very friendly and very honest about the available choices of items!
13 June 2026
Unprompted review
Great customer service
13 June 2026
Unprompted review
Great product
Great product, bought at Anime convention, staff really helpful!
13 June 2026
Unprompted review
Good customer service
13 June 2026
Unprompted review
Can’t recommend this place enough
Can’t recommend this place enough. Always a pleasure being here. Look forward to the next weapon in my sons arsenal
13 June 2026
Unprompted review
Fantastic customer service
Fantastic customer service, really love the variety available.
Me and my partner are going to have so much fun with our purchase, extremely happy.
13 June 2026
Unprompted review
Cool display at Anime con with all the…
Cool display at Anime con with all the different dart blasters and fun demos to show how robust the blasters are.
13 June 2026
Unprompted review
Great Service
I had a bunch of trouble with site navagation and locking in the correct address for shipping, but all my problems got handled with a few emails.
Great service (do y'all even sleep?..) and my son's super happy with his new shotgun.
3 March 2026
Special review for anime con experience
Special review for anime con experience
12 June 2026
Unprompted review
My order 37900 never arrived
My order 37900 never arrived! I will be reporting this to my credit card company as fraud to get my money back if the package doesn’t arrive by end of next week. It was ordered on 5/19 and it’s now 6/12. This was for my grandson who is no very disappointed.
19 May 2026
Reply from Dart Armoury
Hi Janice, could you please email us so we can help you resolve this? I don’t believe you’ve contacted us yet - please make sure to use the correct spelling of Armoury with a U! Thank you!
Great arrived early tonnes of fun
22 May 2026
Amazing quality and amazing customer…
Amazing quality and amazing customer service I would recommend without a doubt
12 June 2026
Unprompted review
Reply from Dart Armoury
Hi Richard, we apologise for the delay on your parcel! I’ve reviewed your email chain, however, and can we’ve replied to you promptly and politely, so I don’t think it’s fair to say we’ve been “Horrible” to you.
Again, we apologise for the delay on this parcel however sometimes highly realistic toy guns can get delayed due to unforeseen factors, such as customs. We hope to have your parcel delivered very soon and that you’ll enjoy the item once received!
I placed an order a few months ago and…
I placed an order a few months ago and it arrived in a timely manner. My son wanted to spend his allowance on two more toys, the items were shipped in separate packages. The revolver toy's box was packaged at the bare minimum; the product was in a little, smashed box with nothing to protect the toy, thankfully the toy functioned as it should. The second toy from that order has not been received and it's been one month since we place the order. I am understandable and know things happen sometimes, but after chatting with customer service, they said they would "look into it". It's been over two weeks since I heard back and they haven't responded with my follow-up email sent one week after talking to them. The toys aren't particularly cheap, so I expected better communication and customer service. I am not sure if I would recommend this company after not receiving an order and being ghosted by customer service.
19 May 2026
Gun doesn’t function as advertised
Gun doesn’t function as advertised, customer service was no help at all
21 May 2026
Reply from Dart Armoury
Hi Adam, I’ve read your transcript with our customer service and don’t feel this review is accurate. We apologise if you misunderstood how the gun works, but based on the information you’ve provided, there’s no problem with the item.
We hope the description makes sense and to serve you again soon!
I ordered 2 guns and paid $135 for…
I ordered 2 guns and paid $135 for them, I ordered them at the end of the April, it took over a month to get one of the guns and I still haven't received the 2nd one. It's been over 2 months. I reached out and they gave me a $50 gift certificate to use on their website, but my son's birthday came and went with no gift. Not happy.
27 May 2026
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