darrenandphillip.com Reviews 4

I wanted to believe in Darren and Philip’s after hearing such great things from friends, but my experience has been nothing short of heartbreaking. I placed an order in September, excited to receive my product, only to be met with disappointment. I never got a dispatch notification and reached out, only to receive an automated reply about delays. When I followed up, they refunded me and promised to send the dressing gown. But I didn’t want a refund—I just wanted what I ordered.

Weeks went by with no updates. Frustrated, I contacted them again and received an email from their manager, Lachlan, who assured me my order would be posted in two days. Yet here I am, months later, still waiting. I’ve sent email after email—to Lachlan only to be completely ignored. It’s now December, and I’ve heard nothing since.

This has been such a draining and upsetting experience. To say their service is bad is an understatement—they clearly don’t care about their customers. I wish I could recommend them, but I simply can’t.

Be careful purchasing anything from this company. After helping them move product internationally, they stuck us with a large bill of duty and tariffs, as well as freight charges, because they claimed they did not know there was duty/tariff on clothes from China to the US. They won't return emails or calls.

I have been a regular follower and purchaser of Darren & Phillip products since their inception in 2016. Their products are fabulous quality and knowing I'm supporting a small business here in Australia that has contributed in excess of $1.2 million to dog rescue centres across the world makes every gorgeous purchase worthwhile. Keep up the incredible work team.

Like others, I have placed orders and had issues. The first order I placed with them was cancelled as they had no stock, despite me placing the order within a minute of the product launch. Other orders have been slow to arrive but the latest one takes the cake. I placed an order a month ago and am still yet to receive shipping details. I’ve contacted them multiple times and been told something different every time. First I was told my order was going out that day, then I was told there was a delay in loading tracking details, then I was told that orders would be processed by the end of the following week, then I was told all orders had been sent and then I saw the instagram post that all orders would be sent by yesterday. Mine still hasn’t been sent and they have stopped replying to my emails.
They have publicly stated that they knew there were issues with their website and ordering system prior to orders being placed. As someone who works in system implementations, I have no clue how they could get things so wrong.
Being lied to is one thing. Going ahead with a sale when they know they won’t be able to fulfill the order is another thing all together.