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Dark Matter Audio Labs Reviews 31

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its outstanding quality and amazing sound, often describing it as the best they've ever used. Many highlight the comfort and perfect fit of the items, along with their ability to deliver crisp, clear audio with excellent detail. Reviewers also commend the staff for their knowledge and helpfulness, noting that employees assisted them in choosing the right product and provided spectacular service. However, some customers experienced issues with product durability, reporting that their items stopped working after only a few uses. Additionally, a few people mentioned longer than expected production times.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Quality

Clients share positive opinions on quality, with many reviewers stating that the products are of super high... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed some In Ears for a residency at Dollywood and the gig was high energy, active, and has a lot of improv involved- including choreography and theatrical “skit” situations. Dark Matter got... See more

Rated 5 out of 5 stars

The employee that helped me was very knowledgeable and assisted me on the right product and the purchasing online. The product is amazing and the wait time was super fast. Excellent product and servic... See more

Rated 5 out of 5 stars

Super amazing customer service. The quality of the product is also outstanding. I have several other CIEMs from other companies and these are by far the best. Well done.

Rated 5 out of 5 stars

Super easy from start to finish! I was fitted for my customs by Rachelle. She did my forms and let me try every model before I made my decision. I ordered from the website, and picked out all of th... See more

Company details

Written by the company

Dark Matter Audio Labs was born from the desire of 2 guys who came together with one common goal. That goal is to produce the best custom fit IEM the world has ever seen. Tal Kocen has 25 years in the live sound industry touring as an audio engineer with both national and international artists that span the globe. He also brings to the table a decade of experience building and managing multiple other companies that have developed everything from custom leather earpads for the world’s best headphones to leading product development from start to finish for no less than 18 different IEM models and hearing protection devices. Tal knows this business inside and out. Dave Friesema is a lifelong hi-fi enthusiast and guitar player. He has 20 years R&D experience in the audio industry and has spent the majority of those years designing custom and universal IEMs, hearing protection, as well as other products centered around hearing better.As Technical Director for the Etymotic and Westone Audio brands, Dave worked on all phases of product design. From concept, to prototype, to production tooling and overall project planning, he has extensive experience in all aspects of earphone design. Additionally, he is one of the founders of Function F(X) and continues to design and build guitar pedals for touring musicians all over the world.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

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Rated 5 out of 5 stars

You gota be patient.

It did take awhile to make em.But all came out well. I was late in getting the inter ear channel impressions to you. But looks and sounds great.

21 April 2026
Rated 5 out of 5 stars

Super stoked on my IEM!

These are my first pair of custom IEM and I couldn't be happier. They fit and sound great. Dark Matter made the process super convenient and easy for me. Thank you so much!

1 April 2026
Rated 5 out of 5 stars

Dark matter to the rescue!

I needed some In Ears for a residency at Dollywood and the gig was high energy, active, and has a lot of improv involved- including choreography and theatrical “skit” situations.

Dark Matter got them to me quickly and provided great support through some logistical issues.

The product is great and they took great care of me! I’m so happy and appreciative!

10 March 2026
Rated 5 out of 5 stars

IEM Heaven!

Super easy from start to finish! I was fitted for my customs by Rachelle. She did my forms and let me try every model before I made my decision. I ordered from the website, and picked out all of the customization I wanted. Very easy to navigate!
I received them, in a very stylish case btw, and used them at a rehearsal the next day. I love them! The sound and the fit were exactly what I was after! I went with the 6 driver unit. I play bass and sing. Love the low end and am very impressed with the clarity of the vocals!
I liked my Westones. I absolutely love my Dark Matter!

4 February 2026
Rated 5 out of 5 stars

My new IEM’s are amazing

My new IEM’s are amazing, they fit perfectly, very comfortable and sound so so great!! Rachelle was wonderful to work with doing my custom impressions and custom designing my cooors and faceplates with me.

14 August 2025

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