I chose a 100% hypoallergenic bracelet as a gift for someone with allergies. Really pleased with how pretty it is and she loved it too. Prompt delivery with tracking.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Company respond to queries quickly. Quality good and different in designs while remaining reasonably priced. COURAGE WATERPROOF WING STATEMENT EARRING are excellent for covering larger holes where pie... See more
Company replied
Awesome small company I wasn't expecting such a smooth return process after I wife liked the gift but wanted to replace with different item. Highly recommended. Also delivered on the last week of Ch... See more
Company replied
Hello, I got my order in time and proper packed. The necklace was nice quality but not exactly the colour I wanted, so I gave the package back to GLS and received a confirmation about the package bei... See more
Company replied
Company details
Written by the company
Dansk Copenhagen Jewellery is a family-owned company with roots all the way back to 1971. Our jewellery is made from stainless steel and brass, the jewellery comes in both silver and gold plated.
Dansk Copenhagen - Danish designed jewellery
Written by the company
- Quality, functionality and minimalism
- At Dansk Copenhagen, we offer you Danish designed jewellery created to give you confidence and strength to achieve your goals. It is important to us that everyone can feel exclusive, brave and ambitious with our sophisticated jewellery at an affordable price.
- Silver and gold plated jewellery with a Nordic twist
- Our stylish and functional jewellery includes necklaces, bracelets, earrings and rings plated with 14 carat gold, silver or rhodium, which are often decorated with colored stones or genuine freshwater pearls. We offer jewellery for any occasion that can help complete your look. Our jewellery is made of pure quality materials and is nickel-free.
Questions or need help?
Contact our customer service
When you order in our online store, we process your order the next weekday and have it sent to you as soon as possible. If you have questions or need help, you can always contact our customer service by email or phone.
info@danskcopenhagen.dk
+45 3860 3800
Contact info
Engtoften 38, 2760, Måløv, Denmark
- +45 8871 0881
- customerservice@danskcopenhagen.com
- danskcopenhagen.com
4.3
Excellent
938 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Dansk Copenhagen
Thank you very much for your kind words :-) we are looking forward to welcoming you back at our website.
Reply from Dansk Copenhagen
Thank you very much for your feedback !!!
Reply from Dansk Copenhagen
Thank you very much!!!
Saved my Christmas
Awesome small company I wasn't expecting such a smooth return process after I wife liked the gift but wanted to replace with different item. Highly recommended.
Also delivered on the last week of Christmas in just a few days. Thanks!
17 December 2023
Reply from Dansk Copenhagen
Thank you very much for your feedback and we are very happy for your kind recommondation // Christian, Dansk Copenhagen
Very nice jewelry
Very nice jewelry, special the Design and the look. It suits many occasions and I‘m having a lot fun with it.
14 December 2023
Reply from Dansk Copenhagen
Thank you very much for your feedback!!! We wish you a Merry Christmas 🎄🎇
Reply from Dansk Copenhagen
Thank you very much and we wish you a merry Christmas 🎇
Everything good 👍🏻 Great quality and…
Everything good 👍🏻 Great quality and quick delivery.
11 December 2023
Reply from Dansk Copenhagen
Thank you very much and wish you a merry Christmas !!!
Delivery time was estimated within 3-5…
Delivery time was estimated within 3-5 days. After two weeks I still only have the announcment of UPS: label created
8 December 2023
Reply from Dansk Copenhagen
Thank you for your feedback, it is much appreciated. Even though it is a 1-star feedback. We just only wished that you had contacted our Customer Service first - they would have been able to help you. We could then have tracked or contacted UPS to check what happened.
We did that this morning after reading your Trustpilot feedback and your parcel has been lost by UPS, so we will send you a new parcel today.
We wish you a Merry Christmas // Christian, Dansk Copenhagen
The product came within few days and…
The product came within few days and was delivered in my letter box.
6 December 2023
Reply from Dansk Copenhagen
Thank you for your feedback and we wish you a Merry Christmas // Christian, Dansk Copenhagen
Reply from Dansk Copenhagen
Thank you very much. We are glad you are satisfied with everything // Christian, Dansk Copenhagen
Poor customer service when chasing order
Placed order on 2nd December for some lovely earings. Wanted it to be delivered to a UK address which was a shocking £50 delivery cost so I arranged for it to be delivered to my daughter’s apartment in Austria instead, at a more reasonable cost of 6 euros. Tracking info was sent and I tracked it on a daily basis. Yesterday it said it had been successfully delivered to my daughter’s apartment but it hadn’t. There was no card left either.
I contacted Dansk today but was told I needed to chase it myself and they couldn’t do anything more. They also told me they thought it may have been delivered to a delivery point in Austria but couldn’t tell me where. I also have no ability, via the tracking link, to see detailed info on the delivery as it requires you to create an account which I couldn’t do as I am a UK resident. I also emailed the courier customer services and the emailed bounced. I really don’t know what more to do.
Very disappointed that Dansk couldn’t take ownership of this for me given I ordered from them and given they have the business relationship with the courier; not me. Although they responded quickly on the chat function on their website, there was no further customer service offered at all - it was very much a ‘your problem not ours’ mentality. I won’t be ordering again and will have to write this off as bad experience. Very disappointing.
Further update on 15/12 - I think Dansk’s reply to this review highlights exactly my point - it’s clearly my problem to solve rather than theirs. My review hasn’t been read properly either; as mentioned, I have no ability to see any detailed tracking info so have no idea who to contact in Austria. I really am stuck. I was planning to order 3 more pairs of earrings from Dansk but that won’t be happening now. Not impressed.
14 December 2023
Unprompted review
Reply from Dansk Copenhagen
Dear Liz.
Thank you for your feedback, and again so sorry about this.
Please be aware that we have tried to help in anyway we can, but as we talked about yesterday, we have limited access to information regarding the shipment as soon as it has left our warehouse. The reason for this is mainly due to rules from the transport companys and the GDPR where the receivers address etc. is hidden from everyone else but the receiver.
In your case where the tracking is saying that it has been delivered to the address given by you, it can only be you as the receiver to contact the postoffice to find out more information.
Should you have any further information regarding this case, please write to us on customerservice@danskcopenhagen.com
Best regards and Merry Christmas
Dansk Copenhagen
Reply from Dansk Copenhagen
Thank you for your feedback. We are glad that you are satisfied and got te second delivery fast. Wish you a lovely day // Christian, Dansk Copenhagen
My order was delivered promptly and was…
My order was delivered promptly and was nicely presented.
25 November 2023
Reply from Dansk Copenhagen
Thank you very much!!! I am glad that you are satisfied with your order. Wish you a merry Christmas.
Easy return and refund
Unfortunately the pieces I ordered did not meet my expectations, however, the return process was super easy and worked without any problem.
17 November 2023
Reply from Dansk Copenhagen
Thank you and hope to see you back on our webshop another time // Christian, Dansk Copenhagen
Great and modern design
I have some pieces of bijouterie from DNSK and I love the quality and design of items you produce. I hope you will include some semi-precious stones in your design in the near future.
20 November 2023
Reply from Dansk Copenhagen
Thank you very much for your kind words.
That means a lot to us :-) I will tell your request regarding the semi precious stones to our Designer Malene.
I wish you a lovely December // Christian
Beautiful juwelry for nice prices
10 November 2023
Reply from Dansk Copenhagen
Thank you very much :-) we are glad you like our collection!!!
Reply from Dansk Copenhagen
Thank you very much for your feedback - it is much appreciated. I wish you a lovely day // Christian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.