I wish I had read the reviews here on Trustpilot before hiring Dansk Bruseglas.
Dansk Bruseglas have installed a custom glass shower wall and door at the price of 1,6000DKK. However, despite the high cost they neglected to install drip-inducers to the shower door, so any water at all that splashes onto the inside of the shower door simply runs down the door, curls underneath it, and runs out all over the bathroom floor. Basically, any and all water that splashes onto the shower door, even under no pressure, simply ends up outside the shower door on the bathroom floor, exactly as though there is no shower door installed at all. This occurs all the time through normal use as water runs off people's elbows etc, (not even spraying the shower head directly at the door) for everyone using the shower and results in all shower users crawling on their hands and knees on the bathroom floor pushing the water back into the shower cubicle to drain away, then using dry towels to not leave a slippery bathroom floor for the next unsuspecting user.
I informed Dansk Bruseglas that the installed shower was not functional and they should return and install a drip-inducer to the underside of the shower door, and if that was not effective, they should additionally re-mount the door further into the shower cubicle to give more space for the water to fall into the shower. Whatever their solution, I made it clear I would not pay the bill until I had a functional shower. I then had an ongoing and increasingly argumentative dialogue with Bitten and Flemming, who maintained that all they were asked to do was install the glass, which they had done, and I had no valid reason to complain according to the precise wording of the quotation for work. Exasperated and under the clear impression I would be charged further for an additional visit by Dansk Bruseglas, I went to Bauhaus, spent 200DKK on a drip inducer (“vandavisende”) and installed it myself. We now have zero water leakage out of the shower because any water that splashed on the door all drips inside the shower, is trapped by the cubicle damn and drains away nicely. Please note that installing a drip inducer on a thick and wide shower door that is already mounted to the wall and has less than 2cm gap between the bottom of the door and the floor is not as easy at sounds – you will need silicon lubricant and small but strong fingers to get under the mounted door and will have to exert an uncomfortable amount of force onto the hinges of the shower door to slide the drip inducer all the way along the bottom of the door – it would have been much easier and safer for Dansk Bruseglas to attach it to the shower door first before mounting the door to the wall. But despite “28 years of experience” they did not do it and/or did not foresee this obvious problem, nor even acknowledge it was a problem. From subsequent dialogue, it seems there is a difference of opinion between Dansk Bruseglas’s position of simply installing the glass and walking away, and my position of requiring the functional shower door that I thought I was paying for. With a bit of forethought from them, there would never have been a flood problem, so I am writing this review to ask any future customer of Dansk Bruseglas to confirm with them in writing before work that the shower door must have a drip inducer installed on the underside and be functional as a shower cubicle that keeps at least some water off the bathroom floor. I honestly can’t believe that in full sincerity I have just recommended you do that for a company who’s very name and sole purpose is to install shower glass. In any case I would advise you not to trust a company who in my direct experience values customer satisfaction at less than 200DKK.
So my summary is this: if you just want a glass installation, you may be happy (although from some of the other reviews here in which they got the measurements wrong, it seems you also may not); however, if you hired these people with the expectation that you will have a very pretty shower cubicle that you can actually use without flooding the bathroom, you will be disappointed, frustrated and left dealing with the worst customer service I have ever experienced from any firm anywhere. So I cannot in good conscience recommend these people. Life is too short – there must be better alternatives.
Reply from Dansk Bruseglas
Kære Stuart,
Vi tillader os at skrive på dansk, da flere af vores korrespondancer har været på dansk.
Det er ærgerligt, at vi er endt i denne situation. Vi er nødt til at rette flere usandheder i din anmeldelse. Du bestilte og godkendte den løsning, vi monterede, præcis som beskrevet i tilbuddet, hvor det tydeligt fremgår, at der ikke var tætningslister inkluderet. En af vores montører, som lavede opmålingen hos dig, informerede også om løsningen forinden installationen, herunder at den ikke er 100 % vandtæt, og at vi anbefaler en lukket kabine, hvis man ønsker en komplet, vandtæt løsning. Du valgte at gå videre med den godkendte løsning.
Efter installationen kontaktede du os og udtrykte utilfredshed over løsningen, da den ikke holder 100 % tæt, trods du var indforstået med dette før installationen. For at imødekomme din utilfredshed tilbød vi at eftermontere tætningslister uden beregning. Du gav også udtryk for, at det ifølge dig ville hjælpe at rykke døren 2 cm ind, hvilket vi også tilbød at gøre uden beregning – dog påpegede vi også, at det ikke vil hjælpe. Du afviste vores tilbud. Herefter har vi forsøgt at kontakte dig flere gange via telefon og sms for at finde en løsning, men vi har desværre ikke fået svar.
Vi vil understrege, at installationen er udført korrekt og i overensstemmelse med de gældende standarder. Vi mener derfor, at din kritik af vores arbejde og vores service er uberettiget.
Hos Dansk Bruseglas værdsætter vi pålidelighed og ser det som afgørende at have et tæt samarbejde med vores kunder. Vi ønsker derfor en positiv dialog, og du er altid velkommen til at ringe tilbage til os.
Med venlig hilsen,
Malene