We've ordered several large bags of landscaping bark & topsoil from Dandys over last few months. All have been good & consistent quality. The Bark is excellent for using as material for paths or a ba... See more
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Ordered jumbo bag and half bulk bag of topsoil along with jumbo bag of gravel. I shopped around and was amazed how overpriced local merchants and high street merchants were. Also Wicks/B&Q charged ext... See more
Company replied
I’ve used Dandy’s to rent storage during a house move to Chester, and then for turf, and topsoil for my new house. The Dandy’s team are extremely customer centric, which unfortunately most com... See more
Company replied
I made the mistake of ordering Rootzone instead of top dressing and criticised Dandy's for a poor quality supply. It was completely my fault and won't make the same mistake again. Sales manager Jorda... See more
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Company details
Written by the company
Dandy's Top Soil & Landscape Supplies Centre since 1826. UK Suppliers of top quality top soil, play area bark, gravel chippings, compost, slate, rock salt and hoggin nationwide.
Contact info
Yew Tree Farm, Sealand Road, CH1 6BS, Chester, United Kingdom
- 01244280008
- sales@dandys.com
- dandys.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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ordered what I believed to be Play safe sand for chil…
I ordered what I believed to be child-safe, washed play sand. However, the product delivered contained material unsuitable for use around children. After some discussion with the Dandy's customer service, they remedied the situation by swapping the sand with the correct playsafe sand. While initially my experience was not so good, the commitment to good customer service and interest in building customer loyalty meant they supported fixing the situation.
Many Thanks
2 May 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Hi Richard,
Thank you for taking the time to share your experience. We're truly sorry to hear that the initial product did not meet your expectations, especially when it comes to something as important as child-safe play sand. However, we're very pleased to know that our customer service team was able to resolve the issue quickly and to your satisfaction.
At Dandy’s, we take product safety and customer satisfaction seriously, and your feedback is a valuable reminder of the importance of maintaining high standards across the board. We're grateful for your patience and understanding, and we're glad we had the opportunity to put things right.
Thank you again for your review — we hope the little ones are now enjoying the safe, clean play sand!
landscaping bark & topsoli
We've ordered several large bags of landscaping bark & topsoil from Dandys over last few months. All have been good & consistent quality. The Bark is excellent for using as material for paths or a base for seating area, is really comfortable to walk on & contributes to a relaxed theme for the garden. The soil has been generally clay based, bordering on the heavy, but is fertile & essentially stone free. Will be placing more orders soon.
29 January 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your continued support and for taking the time to leave such a detailed review. We're delighted to hear that you've been pleased with the consistent quality of our landscaping bark and topsoil. It's great to know the bark has helped create a comfortable and relaxing garden space, and that the soil is working well for your needs. We really appreciate your kind words and look forward to your next order!
Great Experience
Great advice from Nic when ordering as I wasn’t entirely sure what I needed. He was rushed off his feet but remained cheerful and unflappable, making sure I was happy with my order. I had a tricky delivery with overhead cables but this was no problem for a professional like Tom. Thank you guys!
2 May 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you for your lovely review! We’re so pleased to hear Nic was able to offer helpful advice and make the ordering process smooth, even during a busy time. We're also glad Tom handled the tricky delivery with ease—our team always aim to go above and beyond. Thanks again for your kind words, and we hope to help you again soon!
Helpful, friendly and understanding staff
Got in a muddle with the payment, spoke with two members of staff who sorted the issue and helped me place the order! Really friendly, understanding and helpful staff! Can’t wait for our order to arrive so we can transform our little garden! Many thanks Nick, you were a lifesaver!
Jenn
2 May 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your kind words, Jenn! We're really glad our team could help you sort everything out and get your order placed without any stress. It's great to hear Nic was such a support – we’ll be sure to pass on your thanks! We hope you enjoy transforming your garden and can’t wait to see the results.
Thanks again for choosing Dandy's.
Refreshingly ethical competitive company
Ordered jumbo bag and half bulk bag of topsoil along with jumbo bag of gravel. I shopped around and was amazed how overpriced local merchants and high street merchants were. Also Wicks/B&Q charged extortionate delivery. Dandy’s were cheaper by far - with the added benefit of discount and no delivery charge despite their depot being over an hour away. I have recommended them to loads of people already, who have spotted the bright green bags on our path. I will definitely use them again. Delivery driver was accommodating too. it’s refreshing for a company to charge reasonable prices as opposed to ripping people off.
28 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your kind words and thoughtful review! We're thrilled to hear you were pleased with both the quality and value of your order. At Dandy’s, we pride ourselves on offering fair prices and exceptional service, so it’s wonderful to know that stood out to you. We're also glad our delivery driver made a great impression — we’ll be sure to pass on your feedback. It means a lot that you’ve recommended us to others, and we look forward to helping you with your next project!
Many thanks
Jordan
Sales Manager
They were great
They were great, I arrived just as it was closing but the staff were still cheerful and polite. They checked my car could carry the weight and lifted in the bags of slate. By far the cheapest place for it too - 3 bags for £12, everywhere else was £8-10 a bag. I am going back for more.
28 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thanks so much for your lovely feedback! We're really glad to hear our team looked after you, even right at closing time. Making sure your car was safe to carry the load is all part of the service, and it’s great to know you found our prices unbeatable too. We’ll be ready with more slate when you come back — see you again soon!
Many thanks
Jordan
Sales Manager
Great service from Phil & driver Tom
Thank you so much Phil for organising swift delivery of our stone & top soil despite needing a smaller delivery vehicle! We’re super grateful & won’t hesitate to recommend Dandy’s in the future!
28 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you for the lovely feedback! We’re so pleased Phil was able to get everything arranged quickly for you — and that Tom delivered it smoothly, even with the smaller vehicle requirements. We really appreciate your recommendation and are delighted to have been able to help. Don’t hesitate to get in touch if you need anything else!
Many thanks
Jordan
Sales Manager
If I pay for a ton of top dressing
I made the mistake of ordering Rootzone instead of top dressing and criticised Dandy's for a poor quality supply. It was completely my fault and won't make the same mistake again. Sales manager Jordan was good enough to reply to me and offer advice to resolve the situation.
I've changed my mind completely, I realise I got it wrong and will definitely use Dandy's again.
24 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you for taking the time to update your review — we really appreciate your honesty. Mistakes happen, and we’re just glad Jordan was able to help clarify things and offer some advice. It means a lot that you’ve reconsidered and still plan to order from us again. We’ll be here whenever you need us, and we’ll do our best to make your next experience a smooth one!
Would not hesitate to recommend Dandy’s…
Would not hesitate to recommend Dandy’s service and also the quality of their topsoil.
From good communications during the ordering process, through to the successful delivery to an EXTREMELY tight location, by their highly skilled driver Tom.
The topsoil is lovely quality too,
I am a happy customer.
Thank you Dandy’s
25 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for the fantastic review! We're delighted to hear that everything went smoothly — from our communications to Tom’s skilled delivery (tight spots are his speciality!). It's great to know you're happy with the quality of the topsoil too. We truly appreciate your recommendation and look forward to helping you again in the future!
No problem with tonne of topsoil order
No problem with tonne of topsoil order
Prior to ordering I emailed the sales team to check they would be able to deliver to my slightly sloped driveway and garden as noted at the checkout page, that slopes/grass were advised against. They took my address to check, and gave me the go ahead to order advising it would be 7-10 days to book the right type of truck for the delivery. I allowed for slightly longer as it was the bank holiday during this time, and I didn't pay extra to book a specific day, and got an email the day before delivery to let me know it would be arriving. The truck driver was friendly and helpful with advising where the most suitable place would be to drop the tonne of soil, and even tooted his horn for my little boy on his drive away. :)
23 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your detailed and kind review! We’re really pleased our team could confirm everything in advance and that the delivery went smoothly, even with the slope to consider. It’s great to hear the driver was helpful on the day — and we love that he gave your little boy a toot on the way out! We appreciate you choosing Dandy’s and hope to help with your next project soon.
10/10 would recommend
In order a tonne bag of topsoil sand mix and seed. The product did the trip and with a seasonal discount it was reasonably priced. The delivery was quick and the driver, Tom was amazing. He went above and beyond to get the product in my garden. 10/10 effort.
2 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you for the great review! We’re so glad the topsoil, sand mix, and seed did the trick — and even better that you caught one of our seasonal discounts. We’ll be sure to pass your kind words on to Tom — he always gives 110%! We really appreciate your support and hope to help with your next garden project soon.
Quality compost and great service
I've been using Dandy's since lockdown in 2020. Their Welsh organic compost not only looks good on my borders, but the plants thrive on it too. The crane delivery makes it easy to place the jumbo bags right where I need them. Highly recommend.
2 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you for your continued support since 2020 — that really means a lot to us! We're so pleased to hear the Welsh organic compost is still doing wonders for your borders and helping your plants thrive. It’s great to know the crane delivery is making things that bit easier too. We truly appreciate the recommendation and look forward to being part of your garden projects for many more seasons to come!
Good quality product delivered as…
Good quality product delivered as arranged.The border top soil was a good texture that will improve the heavy clay soil of my borders. No stones in the whole bulk bag. Always a friendly service.
28 March 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your kind review! 🌿 We're really happy to hear that the border topsoil was just what you needed — it's great to know the texture is helping improve your clay soil and that the quality met your expectations.
We truly appreciate your continued support and are always here with a friendly service whenever you need us.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Highest Quality
Purchased their top dressing - 70/30 mix after scarifiying and prepping my existing lawn. Easy to apply and highest quality available, went on a dream and not one stone in a tonne and a half! 👍💯
4 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thanks so much for your fantastic review! We're so pleased to hear that our 70/30 top dressing worked like a dream for your lawn.
It’s great to know it was easy to apply and met your expectations in both quality and consistency. We really appreciate you taking the time to share your experience — here's to a lush, healthy lawn!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Title: Outstanding Service and Quality from Start to Finish!
I can’t fault Dandy’s – they’ve been fantastic from the moment I placed my order. The website was easy to navigate, and the product descriptions were clear and helpful. I ordered topsoil and gravel, and both arrived exactly when promised, in perfect condition, and clearly labelled.
The delivery driver was polite, professional, and went out of his way to place the bulk bags exactly where I needed them. You can tell this is a company that really cares about its customers – communication was excellent throughout, and the quality of the materials is top-notch. My garden has never looked better.
It’s refreshing to deal with a company that combines traditional customer service with a slick, modern online experience. I’ll definitely be ordering from Dandy’s again – highly recommended!
2 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Wow — thank you so much for this amazing review! 🌟 We’re absolutely delighted to hear that your experience with Dandy’s was such a positive one from start to finish.
It’s wonderful to know that the website was easy to use, the materials arrived just as expected, and that our delivery driver was able to go the extra mile for you. We’ll be sure to pass on your kind words to the team!
We really do care about our customers and their projects, so it means a lot to hear that reflected in your feedback. We're thrilled your garden is looking better than ever, and we can't wait to help you again in the future.
Thank you again for your support and recommendation! 💚
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your lovely review! We’re so glad to hear Tom made a great impression. We'll be sure to pass your kind words on to him.
Thanks again for choosing Dandy’s! 💚
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Good quality product
Had a mixed experience overall but Transport Manager Jordan ensured everything was resolved and product quality was very good when it arrived.
15 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you for your honest feedback. We're sorry to hear things didn’t go perfectly at first, but we're really glad Jordan was able to step in and make things right. It’s great to know you were happy with the product quality in the end — we hope to give you a smoother experience next time and truly appreciate you giving us the chance to put things right.
Topsoil quality, issue now resolved.
I had some serious issues with the topsoil that I purchased, it simply wasn't good enough.
Dandy's have offered to send me some soil improver to enrich it.
I wasn't expecting that response, so I have to say the customer service is excellent
11 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you for your honest review and for giving us the opportunity to make things right. We’re sorry the topsoil didn’t meet expectations initially, but we're really pleased our team could offer a solution that worked for you. It’s great to hear you were happy with the level of customer service — we’re always here to help and appreciate your understanding!
Excellent soil & soil / sand mix
Excellent soil & soil / sand mix, delivered on schedule and good price, have in fact just made a second order.
1 March 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you so much for your kind review! 🌱 We're thrilled to hear you were happy with the soil and soil/sand mix, and that everything arrived on time and at a good price. It means a lot that you've already placed a second order — we truly appreciate your support! 🙌
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Quality compost
Ordered compost from Dandy's. Arrived and delivered precisely where I had requested (over a tall hedge). Compost is high quality and smells great! I am sure my plants will be thanking me. Service team at Dandy's really helpful. I shall be very happy to order from Dandy's again.
3 April 2025
Unprompted review
Reply from Dandy's Landscape Supplies Centre
Thank you for taking the time to leave such a lovely review. We’re so glad to hear that your compost was delivered exactly where you needed it.
It’s always great to know when our products and service hit the mark, and we’re thrilled your experience with our team was a positive one.
We’re sure your plants will be thriving in no time, and we’d be delighted to help with your next gardening project whenever you're ready.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
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