Dancewear Central Reviews 

I ordered some LHP tap shoes from Dancewear Central and had to send them back to exchange for a different size. I was incredibly impressed with how easy the system was to use, and the wonderful customer service I have received (this time, and previously) from this company. Cannot recommend them enough!!

I’m amazed by this company.
First of all they were the only one having the character shoes that I need from Bloch in my size and it was the last pair in stock.
I contacted them via email to make sure they were still in stock and that it was the product that I need.
In this occasion I had the chance to get to know Danielle, very helpful, caring and patient. A true professional.
She answered to every email (and were lots) super fast and very understanding.
Followed me through the whole process making sure I got the shoes confirming my purchase till the very end.
Dancewear central prices are really competitive and the product arrived well packed.
The box of the shoes is immaculate and the shoes inside are perfect! No damage, not faulty. Inside the box I found also the fabric bag that comes with the shoes.
Within your order you will receive an invoice and also an additional form to fulfill in case of a return is needed.
Their website works brilliantly and it tells you how many of that items is still in stock in what size (you just need to read before you buy!) so you can make your calculations.
The delivery was crazy fast! I ordered it the night before and the morning of the next day they were at my door (and I didn’t pay for fast delivery), CRAZY!
I will definitely use this website for my school and I will absolutely purchase again in future!
SUPER SATISFIED!!! 100!!!

I ordered a few shoe sizes as they state to size up, all arrived quickly and good quality. It was really easy to return the sizes that were too small, communication was fantastic and refund processed really quickly. Great experience with this company

Don’t believe their buy before to receive next day. Ordered tap shoes, three weeks later I had to email them only to be told they were out of stock. Would not have minded if they just simply let me know. Reading the other comments it seems a regular thing. Let’s hope I get my refund quickly. Will write another review if they don’t!!!

Sent wrong size, was ignored for 3 weeks after sending many emails. eventually, i rang them and they would not send new my actual order for 10 working days after id returned the item that i'd already payed for !

Top customer service. Staff go the extra mile to help. I needed something delivered ASAP and did their very best and kept me fully up to date. Definitely ordering from here in future. Genuinely recommend this team

Agreed to pay my return postage but then didn't pay me

The prices are competitive, and if you know what you want it's fine and delivery is fairly fast. However, I've asked for guidance on sizes and received no reply; got sent the wrong size on two occasions; and received faulty goods. As other reviews have said, customer service is non-existant. If it's faulty goods they have to refund the return postage, but I haven't had a refund and I really can't be bothered chasing them. No apology over the wrong sizes either. I've shopped with them for 8 years now, but the mistakes they've made and the poor service mean I'm now going to shop elsewhere. It's just not worth it to save a few ££.

Showed stock when ordered but they were actually out of stock. Customer services even admitted it was misleading as they still wanted people to place an order, no apology was offered. Double check stock before you send any money people.

Very misleading seems like their priority is to sell thats all! After looking around for weeks decided to shop here as it seemed they had the sizes in stock well wow that was a mistake. I placed my order i got one item out of 4 real quick so i was still oblivious, after waiting a couple of weeks i decided to phone and enquire to my shock i was told they were out of stock and waiting and when they restock i will be sent my items! Why on earth would you mislead people into thinking you have stock and taking their money?! Am still waiting by the way my little one is having to go classes with no uniform still and its almost half term! Never again! Thank you so much for that.

Very pleased with the product and especially the customer service, which is exemplary. I left a message on the website yesterday morning, was called back that day, and today my parcel arrived. Can't beat that! Normally in "covid" times, everything takes forever, but not this time. Big thank you!

I placed an order for 3 items at a £43 total - I was happy to pay the £4 postage.

I got my confirmation and waited - only 1 item arrived! When I checked my confirmation 2 items were out of stock - but I had still be charged the full amount.

When I queried this and asked for the out of stock items and postage to be refunded, I was told that the postage would not be - £4 postage for a pair of tights is pretty excessive and I wouldn't have paid had I known.

How can you charge people for out of stock items - what if they don't come in stock for months?

Terrible service and even worse customer service

Dancewear Central have been extremely helpful and professional. An item I ordered was out of stock and was not delivered with the rest of my order however after speaking to them, nothing was too much trouble and a refund was issued straight away.
The quality of their products are lovely and I shall definitely be ordering from them again. Such quick delivery speed too.
Thanks Dancewear Central

Not a good experience ordering from Dancewear Central.

Update following response.
The warehouse, returns dept and customer services all seem to be in entirely different counties and have no way of communicating. I ended up paying £8 for postage and return postage and have no dance shoes. You weren’t prepared to send any more out, insisting you would only refund, because the returns department had already processed it. I got a very abrupt phone call to tell me there was nothing you would do to help. Waste of time and money.

I have been a dance teacher for many years and used different dancewear companies over that time but I am very impressed with Dancewear Central for several reasons but mostly the speed of the orders. I have had confirmation that an order has been dispatched within half an hour or placing the order. I have also found them very helpful over the phone with queries. I will certainly stick with this company for my school items.

Great service and quality goods.

I received the items that I ordered online very quickly. I had to return an item as I had the wrong size and I also received the refund efficiently. Many thanks. I would certainly order again!

I had a problem with my order, I contacted via email and had a got a response very quickly. They rectified the problem for me very quickly. Extremely satisfied and would definitely use again.

I ordered a bag and ballet shoes for my daughter. The bag was fine, but the ballet shoes were so small (even though as requested on the website I ordered half a size up from her usual outdoor show size). They honestly could have been used as a keyring. Their customer services team told me I would have to send them back at my own expense and if they found the size was wrong I would be refunded up to £5. They were really unhelpful and if the shoes had been a bit out size-wise it wouldn't have been so bad, but when I measured them they were a size 8.5! I would deter anyone from buying their ballet shoes as clearly they are not standard sizes

UPDATE 19TH MAY . SO YOU DID NOT EVEN ASK ME FOR AN ORDER NUMBER . SHE JUST ASKED MY NAME AND SAID SHE WOULD TRY AND NOTHING ELSE . Shame it took a bad review here for you to do something but hopefully I will now get my shoes for Friday...............Absolutely DISGUSTED with this company and will never order from them again .If I could rate them minus I would I ordered ladies ballet shoes by mistake instead of child's . I sent them back asking for an exchange . They received the shoes back a week ago on the 11th and in my covering letter I stated that I MUST have them by this coming Friday the 22nd as I was going down to see my granddaughter this weekend who I had not seen for a year . That gave them a whole 11 days to send the replacement out .These shoes were part of her birthday present as I explained in my letter and she is only four . So I telephoned them and said if they could not guarantee them by this Friday then I request a refund so that I may order elsewhere . They then told me that they would TRY THIER best to give me a refund but that as I had requested an exchange they could not guarantee it . So now I am stuck as cannot order elsewhere and have no idea if my granddaughters birthday present will arrive in time . I am beyond disgusted with them . ZERO customer satisfaction. The girl on the phone could not care less and had no interest in trying to help but just said returns were taking 14 days at the moment.

I received my parcel in good time however the leotard has a thread loose right in the middle so looked cheap. I spent 30 mins trying to figure out their vague returns policy so now I have to pay full return for a leotard that is faulty. terrible service!!!