Dako Furniture Ltd Reviews 

7,659
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 542 reviews, reviewers had a great experience with this company. Consumers frequently mention that the delivery service is wonderfully prompt, while the staff members are consistently polite, friendly, and genuinely helpful upon arrival at your home. People also deeply appreciate the solid quality of the furniture, noting that the items look amazing, feel very comfortable, and offer incredible value for everyday living spaces. However, some customers also noted frustrating issues with missing parts, delayed spare components, or incorrect items arriving in their packages. Others experienced minor difficulties during assembly or mentioned that specific elements required extra effort and time to put together properly.

What people talk about most

Product

People report ambiguous experiences with product, as customer opinions on furniture quality and assembly vary... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is sturdy,... See more

Staff

Reviewers mention positive feedback about staff, noting that delivery drivers and workers are generally... See more

Order

Clients share ambiguous opinions on order experiences, balancing strong satisfaction against notable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall im happy with the product . Delivery was really good by DX . The issue was with missing parts from my order(legs), my emails were responded to on the same day, although very apologetic, it... See more

Rated 5 out of 5 stars

The furniture was a great price. I ordered online and felt a little nervous as I had not seen or felt the material before purchase. When it was delivered, its excellent quality and looks much more exp... See more

Rated 5 out of 5 stars

I was so skeptical ordering from here after reading some reviews however I am very glad I just went with it! Amazing customer service and clear communication when I needed help placing my o... See more

Rated 5 out of 5 stars

Was straight forward to order my patio set and delivery was quick. I was kept informed about arrival of my furniture and the delivery person was polite, friendly and helpful. I have put the furniture... See more


Company details

  1. Furniture Store

Written by the company

Dako Furniture offers modern furniture, which is equipped with corner sofa beds, sliding door wardrobe and bedroom sets. Guaranteed quality with us.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(7,659)

531 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Decent

I got a corner sofa bed. Very easy to assemble
Can't say much about quality cuz it's still new, the time will show.
Delivery was very quick and the driver was very helpful.

18 June 2026
Rated 5 out of 5 stars

Good quality good service

I ordered a sofa bed on the 14th it was delivered today the 20th I got a text the day before with a slot of between 9am and 2pm the delivery man rang when he was twenty minutes away it was delivered promptly at 9.10am he was friendly and helpful the sofa bed is really good quality i am impressed as it was half the price of other sellers and free delivery I would recommend Dakota Furniture.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great sofa bed

Great sofa bed, comfy, the service and updates on delivery were excellent. Came with cushions and a complementary blanket. Will definitely look to use again. Big size with storage.

17 June 2026
Rated 5 out of 5 stars

Big Yes!

Oh my God! Our sofa and wardrobe are absolutely amazing! The quality is excellent, and we received them just 5 days after ordering, even though the estimated delivery time was one month. The delivery driver was very polite and incredibly helpful. We are very happy with our purchase and would definitely recommend this company!

17 June 2026
Rated 5 out of 5 stars

This is the 3rd time I've bought it

This is the 3rd time I've bought it. I'm very happy with the purchase. Beautiful wardrobe and great quality wood. In the description it said that the delivery could arrive in up to 3 weeks I hesitated a little to buy more to my surprise I received it in 3 days this was amazing.
Customer very happy with the purchase,
I definitely found the right furniture store
Thank you ⭐️⭐️⭐️⭐️⭐️

9 June 2026
Rated 5 out of 5 stars

Lovely wardrobe

Quick delivery great price a pleasant guy who delivered and built my wardrobe, wardrobe looks great thanks, I would definitely recommend this company.

13 June 2026
Rated 1 out of 5 stars

Delivered the wrong unit

Delivered the wrong unit, never replied to the emails about the issue. 2 weeks after still awaiting for a refund.

Finally, after opening a dispute with PayPal a refund has been provided. Still never replied to my messages.

2 June 2026
Unprompted review
Rated 3 out of 5 stars

Good product, bad delivery experience

The product we ordered has been great thus far. Easy to put together and comfortable - a good value for the cost!

That being said, the delivery experience was unfortunately not great. The delivery driver refused to assist with bringing the packages to our flat. Instead he dropped the three large boxes on the side of the road blocking the pavement and said “it’s not my problem”. Thankfully my partner and I were both home and able to move them, but if you live alone or have any sort of mobility issues I struggle to think how they expect you to get the boxes to your flat on your own.

For a a company that provides and delivers rather large pieces of furniture I urge you to rethink this aspect of your ordering process.

11 June 2026
Rated 5 out of 5 stars

Great garden furniture

The outdoor furniture is a tenth of the price of other retailers but looks exactly the same. The quality looks really good so far; I will probably paint with rustproof paint to keep it going longer, as I would with any outdoor furniture. Delivery was prompt and communication excellent.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

SARAH Sofa

I ordered the SARAH Sofa Bed for a spare room. I chose it because it looked modern and comfortable and fit the space in the room well.
The order process was straight forward and I was kept informed every step of the way. I received an email and phone call on the day of delivery which was really useful. The delivery driver was lovely and very helpful, especially moving a difficult sized piece of furniture on his own. The free gift was a nice touch, thank you. The sofa is lovely. It looks great in my spare room and is comfortable for both seating and sleeping. A great addition to my home at a great price. I would purchase from this store again without hesitation. Thank you for a great experience.

30 May 2026
Rated 4 out of 5 stars

Got there in the end .

Overall im happy with the product . Delivery was really good by DX .
The issue was with missing parts from my order(legs), my emails were responded to on the same day, although very apologetic, it took several weeks of chasing up for the parts to be received by post . Very frustrating not to be able to use my garden furniture straight away.

18 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look