DaisySilk.com Reviews 381

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising the high quality of the silk and cashmere fabrics, often describing them as luxurious, soft, and comfortable. Many reviewers also appreciate the craftsmanship, the accurate sizing, and the beautiful, elegant packaging, which enhances the overall unboxing experience. However, some people were dissatisfied with the delivery service, noting that shipping from China could be slow and lead to unexpected delays. Additionally, some customers expressed frustration with the return policy, mentioning difficulties in obtaining return labels and having to cover return shipping and insurance themselves. A few other people also felt that the quality of some items was subpar or not as pictured, and some experienced issues with product durability, such as elastic losing its stretch or seams coming loose.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the luxurious feel of silk... See more

Quality

People report positive experiences with quality, often praising the luxurious feel of the silk and cashmere,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers experienced fast delivery, with... See more

Order

Users describe ambiguous interactions with order. While some customers express satisfaction, praising the... See more

Return policy

Customers had negative experiences with the return policy. Many reviewers express disappointment with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I randomly discovered this brand online and was genuinely impressed. The clothing is niche, elegant, and clearly high quality. I purchased a silk dress that fits me perfectly and feels like a truly p... See more

Rated 5 out of 5 stars

I couldn’t be more satisfied or happy. From customer service to the incredibly fast shipping, and finally receiving a product of impeccable quality — everything was perfect. The dress is probably t... See more

Rated 5 out of 5 stars

I’m so happy having to find a brand that not only has beautiful cloths but also offers an amazing customer service. My dress looked exactly like on the pictures, it is true to size so you can rely... See more

Rated 3 out of 5 stars

Ordered Christmas present - it did arrive on time, but still later than was suggested at the ordering process. Mostly, I think because the product was shipping from China. Quality seems good, but tran... See more

Company replied


Company details

  1. Silk Store
  2. Bedding Store
  3. Clothing Store
  4. Dress Store
  5. Underwear Store
  6. Women's Clothing Store

Written by the company

At Daisysilk, we offer premium 100% mulberry silk pieces that combine timeless elegance with everyday comfort. Our commitment to the finest natural materials ensures that each piece offers luxury you can truly feel. From stylish, chic clothing and comfortable sleepwear to luxurious bedding, every Daisysilk creation is crafted to bring elegance, practicality, and a touch of luxury to your wardrobe and home.


Contact info

4.0

Great

TrustScore 4 out of 5

381 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My mulberry silk blouse arrived today

My mulberry silk blouse arrived today. It is a timeless classic, navy blue colour with a white polka dot blouse with a bow. It is simply beautiful and chic.
The packaging is fantastic, a beautifully presented white box with the moron ribbon.
The blouse arrived on time with no hustle.
Thank you Daisy Silk

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great value and customer service

I ordered a silk nightgown from DaisySilk.
When I had concerns about hidden tariffs, they quickly responded to my inquiry to assure me that the final price would be what I paid at checkout.

The customer service rep was prompt and thorough in the reply, and the item itself is beautiful and well-made. Nothing like silk next to your skin! I will be ordering form this company again!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with DaisySilk. The delivery was very fast, and the packaging was beautiful and carefully done, which made the whole experience feel special.
The silk blouse itself is absolutely lovely — the quality is excellent, the fabric feels soft and luxurious, and the fit is true to size. It’s the kind of piece that feels elegant and comfortable at the same time.
I think it’s perfect both as a purchase for yourself and as a thoughtful gift for someone special. A beautiful and timeless piece that I’m really happy to have in my wardrobe.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! The blouse I got is beautiful and amazing quality, the service, the packaging, everything was perfect.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I chose a classic white silk blouse…

I chose a classic white silk blouse from DaisySilk and I couldn’t be happier with it. The quality is amazing — the silk feels incredibly soft and luxurious on the skin. It’s such a versatile piece that I can wear it anytime: casually during the day, styled in a super chic way for an evening out, or even as a classy sleepwear top.

It truly feels special every time I wear it. A beautiful staple that every wardrobe should have. Definitely a must-have and I can only highly recommend DaisySilk!

4 March 2026
Unprompted review
Rated 2 out of 5 stars

Buyer beware but ok returns process

When I ordered from daisysilkUK I did not pick up from the website that this was anything other than a uk based company and the prices and an initial glance through the reviews led me to think this would be a high quality product with a uk type delivery time.
Sadly as I waited an unexpectedly long time for delivery, I went back and reread the reviews and saw the clues were all there. This is a china based company and in my experience the quality does not live up to expectation.
As the clothing is shipped from china it took just over 2w to arrive. When it did I found the items to be a poor fit, the size of the clothing did not match the measurements on the website, being shorter and the finish and quality of the item did not match the high end expectation given the price point. They say it is certified silk so it probably is, but the feel is thin and satiny and the look is quite see through . It might be ok for underwear or nightwear but not for daywear.
On the positive side and why I am giving 2stars, the returns process was smooth. I got an almost instant response to my email and a uk address to send it to. I was a bit worried when the instructions said to send without signature and to choose the most basic sending option, but I sent tracked no sig and I got the refund processed within days of it arriving with them.

23 February 2026
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

We sincerely apologize that our product did not meet your expectations.

We’re truly sorry to hear that the items did not fit as expected and that the material and finish were different from what you anticipated. We completely understand how disappointing this must feel, especially when you were looking forward to receiving your order.

Regarding the shipping delay, we would like to explain that it was caused by temporary capacity constraints with the carrier, combined with weekends being non-delivery days, which contributed to the extended transit time. We appreciate your patience and understanding.

We’re glad to hear that the return process went smoothly and that your refund was processed promptly. Your valuable feedback regarding sizing, fabric feel, and overall product quality has been shared with our team. We take comments like yours very seriously and will use them to improve our product descriptions, quality control, and overall customer experience.

If you have any further questions or need assistance in the future, please don’t hesitate to contact us. We’re always here to help.

Best regards,
Daisysilk Customer Service
www.daisysilk.com

Rated 2 out of 5 stars

Quite dissapointed

Quite dissapointed! The product looks way cheaper in real life,the color is not the same ,the feathers are atrocious and I even have to pay for the return of a product that does not meet the expectations ! Do not recommand! It took almost a week for the client service to respond

17 February 2026
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

We sincerely apologize that our product did not meet your expectations.

We’re truly sorry to hear that the item did not look as expected in person, including the color and feather details. We completely understand how disappointing this must feel, especially when you were looking forward to receiving it.

We would like to let you know that we already replied to you on February 22 with detailed instructions regarding the return process. Kindly check your inbox, as well as your spam/junk folder, to locate our email containing the return steps.

Your valuable feedback regarding the product appearance and overall quality perception has been shared with our team. We take comments like yours very seriously and will use them to further improve our product presentation, quality control, and overall customer experience. Thank you very much for taking the time to share your honest feedback—it truly helps us grow and serve our customers better.

If you are unable to find our previous email or need any further assistance, please don’t hesitate to contact us. We’re always here to help.

Best Regard,
Daisysilk Customer Service
www.daisysilk.com

Rated 5 out of 5 stars

Love my DaisySilk items

Love my DaisySilk items! Very high quality fabric and construction. Considering the shipment came from so far away, it arrived surprisingly quickly. I am glad tohave discovered DaisySilk. I had to return one item because of fit, and the return experience was painless.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing return experience.

Very disappointing return experience.
I decided to return the silk pajamas (AUD 400) as the item did not match the photos on the website or my expectations.
My return parcel was delivered at their warehouse more than 10 days ago. I intentionally sent it via Express Post to ensure a faster refund process, yet I have received no communication or update since.

The lack of response and transparency has been extremely disappointing. This was my first order, and unfortunately, it will likely be my last.

19 February 2026
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

We sincerely apologize that our product did not meet your expectations.

We’re truly sorry to hear that the item did not look as expected in person and that your return experience has been disappointing. We completely understand how frustrating this must feel, especially after you arranged Express Post to speed up the refund process.

We would like to sincerely apologize for the delay. Due to a recent warehouse inventory stocktake, there was an unexpected backlog of returned parcels, which caused delays in processing. Once our warehouse confirmed receipt and inspection of your returned package, we immediately processed your refund on February 25.

Please kindly allow a few business days for the refund to reflect in your original payment account, depending on your bank’s processing time.

Your valuable feedback regarding both the product and the return experience has been shared with our team. We take comments like yours very seriously and will continue improving our quality control, communication, and return handling process. Thank you very much for taking the time to share your experience—it truly helps us grow and serve our customers better.

If you have any further questions or need assistance, please don’t hesitate to contact us. We’re always here to help.

Best Regard,
Daisysilk Customer Service
www.daisysilk.com

Rated 1 out of 5 stars

I have been trying for a week and have…

I have been trying for a week and have sent 3 emails to daisysilks trying to get a return label. I am starting to think this company is a scam. Then items I received were sized extremely small ( made for a child) I am 5’7 and 120pd size 2/4. I want to return for full refund. The clock is ticking and company is non responsive!!! Use extreme caution if you choose to order from them as items are not cheap!

Thank you for your reply - I was able to get a full refund. I will correct you in that my first email was to you on the 16th. It wasn’t until I noticed others were having a similar issue getting a refund that I used that chat portion in your website. There I was given an address to return items at my expense. I was never given a label. So for these reasons I am not comfortable ordering from you again. Thank you -

18 February 2026
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

We sincerely apologize that our product did not meet your expectations.

We’re truly sorry to hear that the sizing did not work for you and that your return experience has been frustrating. We completely understand how disappointing this must feel.

We would like to clarify that we received your return request online on February 19, and we replied the same day with the detailed return address information. After receiving your returned package and confirming everything was in order, we immediately processed your refund. Kindly check your original payment account to confirm the refund status.

Please allow a few business days for the refund to fully reflect, depending on your bank’s processing time.

Your valuable feedback regarding the sizing and overall return experience has been shared with our team. We take comments like yours very seriously and will continue improving our sizing guidance, quality control, and communication process. Thank you very much for taking the time to share your experience—it truly helps us grow and serve our customers better.

If you have any further questions or need assistance, please don’t hesitate to contact us. We’re always here to help.

Best Regard,
Daisysilk Customer Service
www.daisysilk.com

Rated 4 out of 5 stars

The two silk shirts I purchased are…

The two silk shirts I purchased are excellent - BUT, they have an unexpected disadvantage in not having a conventional shirt collar suitable for wearing under a coat. It seems it would be difficult to have them altered for use with a coat.
Do you have silk shirts that do have a conventional collar?

3 January 2026
Unprompted review
Rated 3 out of 5 stars

TOO SMALL!

TOO SMALL!
I ordered silk panties in medium.
They are child-size.
In American brands medium and small fit me.
Very disappointing

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Return process is somewhat opaque

The dress arrived and is very pretty and well made. It did not fit. The length was good, but the bust was about 3 sizes too small. I am looking forward to returning the item, but the system has not indicated how I can do that.

29 January 2026
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

We sincerely apologize that our product did not meet your expectations.
We’re really sorry to hear that the dress did not fit as expected, especially around the bust area, even though the length worked well. We completely understand how disappointing this can be.

We would like to let you know that we received your email yesterday and have already replied with detailed instructions regarding the return process. Kindly check your inbox (and spam/junk folder just in case) for our previous email with the return steps.

Your valuable feedback regarding the fit has been shared with our team, and we will use it to improve our sizing and product quality in the future. Thank you very much for taking the time to share your experience—it truly helps us grow and serve our customers better.

If you have any trouble locating our email or need further assistance, please don’t hesitate to contact us. We’re always here to help.

Best Regard,
Daisysilk Customer Service
www.daisysilk.com

Rated 1 out of 5 stars

Complete Deceit / EDIT

THIS WAS A LETTER I WROTE TO DAISY SILK 1/7/2026. IF YOU READ YOU WILL SEE THAT MY ONLY REQUEST WAS MY COMPLAINT LETTER BE ADDRESSED BY PERSON 'UP THE LADDER' OUT OF CUSTOMER SERVICE. MY REQUEST WAS NOT ACCOMMODATED.
Purchase Details
My husband purchased what appears to be your highest‑end silk comforter, in the $600 range. Unfortunately, he discarded all receipts, so I cannot provide order information. I want to be clear: I am not requesting a refund, replacement, or any compensation. What I am requesting is acknowledgment of a serious quality‑control failure.
Background
I have extreme skin sensitivity and rely on silk bedding for comfort. I previously owned a 100% silk comforter from LilySilk for ten years, and although it eventually discolored from natural skin oils, I always knew it was new when I received it.
Issue Found
When I opened and placed your comforter on my bed for the first time, I found five short, curly black hairs on the surface. Some were loose, but others required a slight tug, as if they were embedded in the fabric. Neither my husband nor I have black hair. The first hair I dismissed, but after finding a second, I inspected further and found the rest. This was extremely unsettling.
Your Quality‑Control Claim
Your website states the following:
“We have implemented comprehensive and stringent quality inspections. Our inspections address fabric flaws, cutting and sewing techniques, as well as design and production errors. Through our rigorous quality checks, we ensure that only flawless products reach our customers.”
Based on what I received, this statement was not upheld.
Why This Is Unacceptable
A comforter advertised as “brand new” should never contain multiple hairs from another person. This is not a minor oversight — it indicates that the product was used, handled improperly, or repackaged, and then sold as new at a premium price point. For a product in the $600 range, this is unacceptable.
Message to the Founder
I also understand that this company was founded by someone with similar skin sensitivities to my own, which is one of the reasons I trusted your brand. If the founder is still involved in operations, I would appreciate this message being brought to her attention. I cannot imagine that she would approve of a premium‑priced product being sold as “new” when it clearly was not. This is not the standard I expected from a company built on sensitivity, comfort, and trust.
This experience has caused me to lose trust in your company. Again, I am not asking for anything in return. I am asking that you take this seriously and review your quality‑control procedures so that no other customer receives a product that is clearly not new.
I have photos but don't see place to attach them.
____EDIT: 2/7/2026 DaisySilk co-founder did contact me. He seemed to be genuine in his resolve to educate his quality control people & others involved. Time will tell - hey? But at least DaisySilk did get a person 'higher up the ladder' out of customer service to read & respond to my complaint plus this person did give me a coupon with no 'ask' from me. But us consumers -which we all are, have to be vigilant in holding companies responsible - along with ourselves.
________________________________________

23 December 2025
Unprompted review

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