Daisy Group logo
Visit website

Daisy Group Reviews 21,342

•
TrustScore 5 out of 5

4.8

Telecommunications Service Provider
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 9,963 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, helpful, and knowledgeable, making interactions pleasant and resolving issues effectively. Many highlight the excellent customer service, noting quick response times and efficient resolution of problems, often exceeding expectations. The overall service is described as great, with consumers appreciating the clear communication and smooth user experience from sales through support. However, some customers also noted issues with slow response times for assistance and difficulties with communication, including unanswered calls and ignored emails. A few other people also felt that the service delivered did not match what was promised during the sales process, leading to ongoing problems and dissatisfaction with contract terms.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the promptness and effectiveness of... See more

Response time

Consumers find response times to be positive, with many reviewers reporting quick and efficient service where... See more

User experience

Users describe positive interactions with the user experience, often highlighting helpful and patient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Katie was so clear in her instructions and demonstrating. She also helped by going through my set up as we were training to ensure that everything was right. Katie was friendly, helpful and a genuine... See more

Rated 5 out of 5 stars

Adam was great and really helpful resolving an issue that had been ongoing for a couple of months. He informed me of all the different options and if he wasn't sure he informed me he would find out th... See more

Rated 5 out of 5 stars

I requested some support on running monthly reports. Katie was great and even saved them for me so I can easily access them in future. She even helped with another issue we've been trying to get resol... See more

Rated 5 out of 5 stars

Commuicantion was excellent from Hassin in daisy, we were moving offices and he was able to arrange different dates for us with the ISP. It wasnt an easy install by any mean but with Hassin's help it... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Daisy is the one of the UK's largest independent providers of voice, connectivity, mobile, IoT, cyber security, phone systems, cloud and IT services. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers. We combine straightforward solutions with friendly, helpful people to help businesses collaborate, communicate and connect.

Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Shannon was amazing with helping me…

Shannon was amazing with helping me finally get WIFI installed. It was clear she cared about solving the issue and was super proactive. All the other staff said they would look into it and never do a follow up call with me or put any words into action, it was only Shannon who got things moving and I felt she knew i was in a tough situation and wanted to get this fixed ASAP. Big up Shannon!

11 June 2026
Rated 1 out of 5 stars

Completely miss-Sold

Completely miss - sold! When setting up a business account for 2 address, We were advised that both address would be managed from one portal for easy management. NOT the case! Two separate accounts, two separate logins, two separate invoices and payments. Then we selected the 1000 Mbps full-fibre option. Haven't/Never received speeds higher than 300mb (generally 200mb to 250mb download speeds). Prices have already started to increase every quarter! Very disappointing.

18 June 2026
Daisy Group logo

Reply from Daisy Group

Hi,

We appreciate you sharing your experience. We are concerned to hear about the issues with managing your accounts and the internet speeds you're receiving.

We are committed to addressing these concerns and as such, have raised this matter internally, and a member of the team will be in touch.

Thanks, The Daisy Team

Rated 5 out of 5 stars

Good executive but not so good company!

I spoke to a lady called Shamima from the Accounts team and she was very patient, helpful and caring. She is a star. I wouldn’t say that to all other teams at Daisy and I would have given a 1* review today if it was not for Shamima. The other teams I spoke to today were useless and Shamima was the complete opposite!

19 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look