Retroactive feature changes and unhelpful support
I paid for a subscription based on specific guest management features and limits. Shortly after, Daisy Chat pushed an update that completely altered how guest quotas work—permanently locking quota even when contacts are deleted, which was not the product model I purchased.
When I contacted customer support to explain that my paid plan's functionality was broken by this update and requested assistance or a refund, they didn't cooperate or offer any solution. Changing core features on paying customers and offering zero resolution is unacceptable. Save your money and look elsewhere.


