Dairyland® insurance Reviews 

10,267
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 854 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support staff is exceptionally knowledgeable, kind, and professional, making every interaction pleasant, helpful, and smooth. Many individuals also appreciate the very affordable pricing options available, pointing out that getting a customized quote or setting up a policy takes very little time. Some reviewers were not happy with missing documentation, communication barriers, or ongoing difficulties when trying to properly manage their online accounts. A few consumers additionally experienced unexpected costs, policy confusion, and frustrating delays while attempting to resolve various customer service issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Price

Consumers find price to be positive and appreciate the reasonable rates compared to other alternatives.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast and efficient support.... See more

Service

Users describe positive interactions with service, highlighting fast and efficient assistance. Customers... See more

User experience

Reviewers highlight positive aspects of user experience, finding the platform very user-friendly and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue with my account, That I found was 100% my mistake. Yet the associate was patient, professional and kind. He assured me "we will figure it out, don't worry". Once I realized my mistake... See more

Rated 5 out of 5 stars

It was quick.. easy and I had my policy in like 5 minutes. The gentleman who helped me was very knowledgeable on what I needed (SR22 policy) he was extremely helpful and explained everything thoroughl... See more

Rated 5 out of 5 stars

Great service and so affordable. Nation wide coverage. Needed to file DMV requirements for another state while living in another, easy fix and same day price quote

Rated 5 out of 5 stars

I have been with Dairyland insurance for some years and have never needed to claim so cannot comment on the claims process, however my experience in every other way has been excellent. One gets throug... See more


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Motorcycle Insurance Agency

About Dairyland® insurance

Written by the company

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Dairyland® insurance: Auto and motorcycle insurance from a trusted brand

Our reviews reflect our decades of experience helping customers meet their auto and motorcycle coverage needs. Our money-saving discounts and friendly, knowledgeable staff only add to the positive experience.

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Dairyland®: How can we help?

From motorcycle riders to everyday drivers, we've got you covered. See how our competitive rates, flexible coverage options, and excellent customer service can help fit your needs.

Visit Dairyland® Insurance

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.4

All reviews

(10,267)

840 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was quick.

It was quick.. easy and I had my policy in like 5 minutes. The gentleman who helped me was very knowledgeable on what I needed (SR22 policy) he was extremely helpful and explained everything thoroughly. I didn’t feel the need to call around after speaking with him and I would definitely recommend this place to family members friends or associates.

2 June 2026
Rated 2 out of 5 stars

Garbage

Garbage. Of course the buying process was super easy and friction free, however I got a notice in the mail 3 days later that claimed I hadn't signed all the neccesary documents and due to this - my policy would be canceled by (x deadline). Ive reached out to support via call, chat, email etc requesting said documents. They claim they've been emailed to me, confirm my email and advise me to wait three days. THERE'S STILL NO DOCUMENTS. Not in my inbox, not in my junk mail, not in my usps box. Nothing. Awful experience. Couldn't get much worse.

5 May 2026
Rated 1 out of 5 stars

10/10 do NOT recommend Dairyland…

10/10 do NOT recommend Dairyland Insurance.

This has been by far the worst insurance experience I’ve ever dealt with. My motorcycle theft claim has turned into weeks of poor communication, constant runaround, and little to no updates unless I repeatedly reach out myself.

I provided notarized paperwork, phone records, photographs, receipts, recorded statements, and even overnighted my keys within days of filing my claim. Despite fully cooperating from the very beginning, communication between departments has been awful. One person says one thing, another says something completely different, and callbacks rarely happen when promised.

Meanwhile I’m still making loan and insurance payments while waiting for answers. For the premiums charged, I expected much better customer service, organization, and claim handling.

If you’re considering motorcycle insurance, I would strongly suggest researching other options before choosing Dairyland.

10 May 2026
Unprompted review
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Reply from Dairyland® insurance

Hi Amanda,

We're sorry to hear about the claim experience you had with us. We'd like to send this feedback to our claims management group to review the situation. We have asked Trustpilot to request additional information from you so that we can locate your policy or claim. We can also be reached anytime at 800-334-0090 or via email at help@dairylandinsurance.com if you'd like to reach out to us directly.

Thank you,
Dalton - Dairyland Customer Experience

Rated 1 out of 5 stars

Unprofessional, almost scammish

One month in, they threaten to cancel me, saying they need a picture of my title. My bike is older so it doesn't have the right number of digits in the vin. whatever! I sent them the pic. 6 weeks later I get a cancellation notice. I log in to the website, it says I don't owe anything. called twice, with no answer. finally got to communicate through text. they said I needed to send a pic of my title. I sent a screenshot proving I had already sent them that. They were kind enough to offer to charge me MORE money to reinstate this bogus cancellation. THEN, they issue me a small refund, proving I didn't owe money.Insane. unprofessional. disorganized. Don't use them if you want reliable insurance. Can't imagine how they'd mess up a claim...

25 May 2026
Unprompted review
Dairyland® insurance logo

Reply from Dairyland® insurance

Hi James,

We're sorry to hear about the experience you had with us. We'd like to have our customer service management team review the situation to better understand what may have occurred. We have asked Trustpilot to request additional information from you so we are able to locate your account to help with the review of this situation. We can also be reached anytime at 800-334-0090 or via email at help@dairylandinsurance.com if you'd like to reach out to us directly.

Thank you,
Dalton - Dairyland Customer Experience

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