DaimoonMedia Reviews 218

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The marketing efforts are frequently described as effective, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning the positive impact on their social media presence. However, some customers also noted issues with customer service, mentioning slow replies or receiving generic marketing emails after payment. A few other people felt that the campaign process was not growing fast enough, and some expressed concerns about the effectiveness of playlisting services, with some tracks being placed on the same non-performing playlists or being pulled from playlists after a short period.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the excellent results, incredible support, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism and support.... See more

Marketing

Users describe positive interactions with marketing. Many customers praise the company's promotion skills,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's responsiveness,... See more

Social media

People report positive experiences with social media promotion. Many customers praise the service for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used daimoons promo services a few times and have gotten higher than expected results for each.. the campaign process isn’t very long, and the curators did a great job fitting my music into pla... See more

Company replied

Rated 5 out of 5 stars

I am truly very grateful to Daimoon for their support. Whether you’re successful (or not yet successful), everyone is treated fairly here. No matter what stage of your music career you’re at, you can... See more

Company replied

Rated 5 out of 5 stars

Since June 2022, I've used Daimoon for several campaigns. They always deliver what they promise. And the important thing is that after my campaigns end, my tracks don't just fall back to where we star... See more

Company replied

Rated 5 out of 5 stars

Very responsive and helpful and all objectives set out were achieved so really good result on our project. My only slight criticism was that there was too much focus on a single playlist but when I as... See more

Company replied


Company details

  1. Music Management and Promotion
  2. Internet Marketing Service
  3. Media and Marketing Agency
  4. Online Marketing Agency

About DaimoonMedia

Written by the company

Music marketing agency for up-coming and established talent. We get our artists heard by millions of potential fans through various methods on Spotify, TikTok, YouTube and SoundCloud.

Important: Websites copying our URL format, such as variations of www.daimoon-siv.com, are impersonators. We don’t recruit music reviewers. If you’re contacted through these sites, it’s a scam. Stay safe!

Artists outsource playlist pitching to us for Spotify, repost campaigns for SoundCloud, and ad placements on YouTube and TikTok. We value a personal touch and care about every artist we work with. That’s why we comply with every platform and put in the work to keep our artists’ catalog safe & protected.

Throughout our years of experience we’ve been fortunate to connect over 10,000+ individual artists with their new fans. To make this happen we intensively and collaboratively work with independent artists, record labels, management teams and agents following our offerings on the website, as well as custom-fit campaigns accompanied by music marketing consultancy.

We’ve set our roots across a full range of genres including HipHop, Dance, Pop, Rock and their sub-genres, as well as constant adaptation to trends in the marketing space.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

The whole team is very supportive, kind and give you the best advices (even when the song couldn’t fit the right playlist). Their work ethic is something else and I’m happy to have worked with them . Highly recommended.

7 October 2022
Unprompted review
Rated 4 out of 5 stars

Daimoonmedia is the real deal

Daimoonmedia is the real deal. No hidden agenda & willing to work with you in the good & bad. One of my songs did not make it on any playlist they pitched and they offered a refund or a song replacement. Shows they care!

29 September 2022
Unprompted review
DaimoonMedia logo

Reply from DaimoonMedia

Hi Fareed,

Thank you for your kind words, we like to be as transparent as possible working with all and any artist! We do care indeed and it's always a pleasure working with you!

Take care, and thanks again!

Team Daimoon

Rated 5 out of 5 stars

They did there job

They did there job, perfect, thank you :-)

21 September 2022
Unprompted review
DaimoonMedia logo

Reply from DaimoonMedia

Hi Nils,

Great to hear that you liked the service! Thank you for letting us help you with your musical journey!

Team Daimoon

Rated 4 out of 5 stars

At least no bots

Picked a Spotify playlist pitching, ...
For starters - they do not use bots. This is a plus.

But they also failed to pitch two songs of mine and that can't be the quality or the style or genre because I can tell via my Spotify artist account that the songs *were not listened to at all*, outside of the usual suspects; no 'curator' even took the time to listen. This begs the question what the process of this pitching actually entails.

Fair to say, Daimoon did refund me after acknowledging the failure, so props for that. [...] . Our music may be niche but our very real audience on Soundcloud knows what to like, and as that is already over 1k of real (musically minded) people, this means that there must be hundreds of thousands if not millions of potential listeners out there, [...] it should certainly be possible to connect the music to the audience in some way.

Fair enough, that probably is the trickiest bit of the entire music business anyway, especially on a budget... They refunded me. OK.

EDIT:
Daimoon has been very forthcoming and offered a free YouTube promotion for one of our videos. That is very nice of them and shows commitment to their clients. Thank you very much, Daimoon!

7 September 2022
Unprompted review
DaimoonMedia logo

Reply from DaimoonMedia

Thanks for your review, and great that you recoginize that we're not using bots!

However, as mentioned over email, our curators do actually listen to songs. Or actually "Scan" more or less. This is due to the high volume of submissions that we're processing. This results in not showing streams on your Spotify for Artists profile.

It's behaviour we're not a fan of neither, but we can't force our curators at this stage to listen for more than 30 seconds.

On the other hand: You are right, the genre of yours was a bit niche. Therefore, we weren't able to succesfuly place it and that's why you received a ful refund.

On top of that, over email we noticed that you were not happy with how things went. As a compensation, we went the extra mile for you as discussed. We hope you like the extra solution that you'll be getting :)

Team Daimoon

Rated 2 out of 5 stars

I purchased $320 Sc promo just for this…

I purchased $320 worth of SoundCloud promotion just to receive real reposts but unfortunately no comments and a very low quantity of plays

27 August 2022
Unprompted review
DaimoonMedia logo

Reply from DaimoonMedia

Hi Tyler,

After checking into your SoundCloud campaign, we noticed that it wasn't finished yet. This being said, we’re still working on it, and you can expect the streams and engagement to increase further! In the meantime, you got the first comment on your track sharing "fantastic! :)"

You bought a repost and a stream campaign for a total of $70, meaning your campaign will go to an estimated number of 5,000+ streams. Due to the organic nature of our service, this doesn’t happen overnight and takes time depending on the song. We can’t find any proof of your order being $320. If you have proof to support this, please share it with us through support@daimoon.media and we'd be happy to increase your campaign!

We are also reaching out to you over email to see if your SoundCloud campaign goes to your liking now or if we can help you with anything else. We really look forward on resolving this with you Tyler and hope to hear from you soon!

Take care,

Team Daimoon

Rated 5 out of 5 stars

ive had some issues at the start

ive had some issues at the start, but this is fixed fast and professionally. I eventually got some great results for my songs. 100% a trustworthy partner, would recommend

19 August 2022
Unprompted review
DaimoonMedia logo

Reply from DaimoonMedia

Hi Naya,

Great to hear! We are always happy to work on anyones music. We truly appreciate the kind words.

Team Daimoon

Rated 4 out of 5 stars

I spent $94 to promote a track…update

Update:
Daimoon deserves credit where it's due. Apparently there had been some sort of snafu with my first try with them, but they responded and offered a replacement promotion at no charge, very fair.
This latest promotion has in fact been producing results. My material is a bit esoteric, electronic synth music, often sci-fi or fantasy oriented, so it's not the easiest genre to find affinity with.
I'm still waiting for the final results with this latest promotion, but at the very least, they do deserve kudos for genuine customer service, much appreciated.
However this current promotion turns out, at least it is a real service, I might try other tracks with them (currently have 12 tracks on Spotify).
=======================================
Original review:
I spent $94 to have one of my tracks promoted on Spotify, but nothing happened. I chose one of my most popular tracks, just to see what would happen. Maybe it's not a scam, but customer support seems non existent. For almost $100, at least some response should have come back.
Proceed at your own risk

8 August 2022
Unprompted review
DaimoonMedia logo

Reply from DaimoonMedia

Hi Charles,

We just came across this Trustpilot review and we were a bit shocked. We’ve recently had contact with you about your SoundCloud campaign you booked with us some time ago (June) and about ordering a new one, hence why we were a bit confused about the statements you’ve made in this review.

Today you’ve emailed us about ordering a new one, because you had some problems with inserting the link on our website. You tried ordering the new one which indicates that you’ve had a positive experience with us and your previous campaign.

At the time that we read your email about needing some assistance booking your new campaign, we also saw that the Trustpilot review and noticed that there only was a one-and-a-half-hour gap between the two, which explains why we haven’t had the chance to reply to your email yet. We usually take up to 24 hours to reply to our clients, which we do 7 days a week on support@daimoon.media.

In the meantime, we have replied on your email regarding your new SoundCloud campaign and hopefully you’ll get back to us as soon as possible as we are always happy to help.

Team Daimoon

Rated 3 out of 5 stars

Been better

Honestly I think their service is great, of course the buyer should be aware that small amounts of money won't result in big big numbers of streams. Promotion costs money, thats the way it is. BUT I started working with DaimoonMedia in 2019 and in my opinion the outcome of my investments got reduced, even tho I always invest the same amounts for all my tracks.
The communication is good, you usually get replies within 24h and they will do their best to match your expectations.

1 August 2022
Unprompted review
DaimoonMedia logo

Reply from DaimoonMedia

Hey HRE,

Thanks for actually taking the time to review our service. And good news! Not long ago, we made some improvements to our packages, and the results we're striving for to achieve.

We'll be aiming for more results for the same budget from now on. I hope this will reflect on your campaigns as well, as we'd love to continue this partnership with you.

If it doesn't feel like how it used to be from now on, please reach out to support@daimoon.media as we're not shy about overdelivering when you're not happy.

Thanks again and have a good one,

Team Daimoon

Rated 5 out of 5 stars

Pretty solid service

Pretty solid service if you ask me. I went there with 2 tracks, one got over 5.500 streams, and I did a bigger campaign that got me over 15.000 streams.

18 July 2022
Unprompted review
DaimoonMedia logo

Reply from DaimoonMedia

Hey Rick,

Awesome to hear that you liked the playlist promotion. Next Time, Ruben will make sure to get you featured on that playlist that you liked ;)

Thanks again and have a good weekend,

Team Daimoon

Rated 1 out of 5 stars

Similar story to the person below

Similar story to the person below. Although I've seen no difference in my streams at all and it's been 4 days now. I was told this website was legit and was really hoping they were telling the truthh. There's still time fingers crossed.

9 July 2022
Unprompted review
DaimoonMedia logo

Reply from DaimoonMedia

Hi Nathan,

apologies for the missed communication and lacking updates from our side. Since the launch of the website, update emails started to malfunction. This is indeed on us and we are working very hard on fixing this bug and expect our updates to be back this week.

However, we have started working on your music and you have an update from your campaign manager waiting for you in your e-mail with how you can keep track of the progress. Good news: We're not finished yet with your campaign!

If you have any other questions, feel free to get back to us on support@daimoon.media!

Team DaimoonMedia

Rated 1 out of 5 stars

DO NOT SPEND MONEY ON THIS

DO NOT SPEND MONEY ON THIS, I spent $70 to promote my song "OTW" on soundcloud, with the promise that i was going to get atleast 2,000 plays and recognition. Instead what I got was a bunch of repots from bots and few hundred plays with 4 likes, the website has no way to see what you bought and how to view your campaign, it says it would email me in at most 3 days, it has been well over 3 days i have not gotten any email or anything. I am currently trying to get my money back but I doubt i'm gonna even be able to do that.

8 July 2022
Unprompted review
DaimoonMedia logo

Reply from DaimoonMedia

Hi Zaden,

Thanks for sharing your opinion with us.
I noticed that you bought a SoundCloud campaign 1 week ago and I have good news! Your campaign is far from over. We're still working on it, as we expect at least 3,500 streams and up. These campaigns normally take up to 3 weeks due to their organic nature. We will keep on reposting until we hit at least streaming numbers that you're satisfied with.

About the playlists being "botted", a simple way to verify if the audience checking out your music is legitimate is to view the followers of the channels reposting your music. What you notice is that all channels we use to repost have followers with real names, profile pictures and paid accounts in there, as an indicator to reflect the legitamacy of the channels. We exclude botted channels for reposts. They could be less active, but that's why we need to repost into the millions.

About the engagement, this is something nobody can guarantee as this depends on user behaviour we cannot force. That's the downside of organic promotion.

As of updates, this is indeed on us, we are working very hard on fixing this bug and expect our frequent email updates to be back online by the end of this week.

Client satisfaction is our top priority. If we don't deliver what we promise, or you're unhappy with the results, please reach out to us at support@daimoon.media and we're sure to get it fixed with a positive outcome on your end!

Team DaimoonMedia

Rated 1 out of 5 stars

Refused to give me my money back after…

Refused to give me my money back after they put my song into a playlist that was not even relevant to the song or genre. After there was no disclosure about "explicit content" in a song, they would not put the song into a correct or appropriate playlist. Then they said I needed to give them a different song... Like who tf puts hours and months into something and then says "just give us a different song" when it is a single. Avoid them if you are in a heavier genre.

15 June 2022
Unprompted review
DaimoonMedia logo

Reply from DaimoonMedia

Hey Trevor,

When I looked into the case, you purchased a campaign of 75k followers for your Death Metal track. We succeeded to get your song featured on a Cyberpunk playlist with 99k follower (25k extra). This playlist contains many Metal tracks.

Your song: https://open.spotify.com/track/1npoP5xbH4mTxPkgDcWjLN
The playlist: https://open.spotify.com/playlist/6Cas2wjtOVfw3I6xuCmigB?si=c41e67fc3c6e40f4

Eventually, the list turned out not to be as active as you'd like. You were still not happy.

Because we already delivered a big playlist, we first look at other solutions to help out. Like upgrading your current campaign, or asking for a new track if we think it will perform better. Eventually, we get to a refund if we can't help you any further.

You were in touch with somebody who was not eligible to execute refunds, causing a delay and your Trustpilot Review. In the end, we gave you a full refund + reached out to you via email trying to give it a positive end. As we've heard not back yet, we're still open to discussing this with you.

All the best,
Team Daimoon

Rated 5 out of 5 stars

probably hands down most reliable

Daimoon Media is probably hands down the most reliable streaming growth platform out there currently. Coupled along with the new website layout making it so much easier to build a campaign to perfectly fit your liking it has become my number 1 go to promotion tool and really a must have for any new release im planning to drop. Highly recommend For anyone taking their music career serious and trying to take it to the next level!!!

1 June 2022
Unprompted review
Rated 5 out of 5 stars

They really are #1

Been using different PR services, including services from people that I know personally. however, I'm gonna stick with Daimoon. They're fast, they communicate properly and of course the results my music is getting are amazing!! Can't thank these guys enough

8 May 2022
Unprompted review
Rated 5 out of 5 stars

Surprisingly a great experience

I've been meaning to try these guys for the longest but kept putting off due to being skeptic but my first experience with them wont be the last because these guys really came through and kept me updated throughout the whole campaign.
In my opinion I think these guys playlist promotion is legit because even after the campaign ended my track was still getting organic streams, which is unlike other playlist services where once the campaign ends so do the results.
Great service, great customer care and reasonable pricing.

27 April 2022
Unprompted review
Rated 5 out of 5 stars

Daimoon is incredible and a must for any band or musician!

Our band The Simple Radicals can't thank Daimoon enough for the incredible work they do in gaining valuable exposure for us. We use them to help promote new material on Spotify as well as on YouTube with our videos. They are incredible to work with. If you're a musician or band you MUST work with them!

12 March 2022
Unprompted review

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