DAI Leisure Reviews 

843
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and highly efficient delivery service, highlighting prompt communication and personal phone calls. Buyers deeply appreciate the smooth ordering process, wide stock range, and top-notch products provided daily. Many visitors emphasize how pleasant, helpful, and welcoming interactions are when dealing with the team. Though some reviewers were not happy with staff assistance during shop visits or experienced extended delays waiting for replacement stock. A few people also noted occasional issues concerning product accuracy, strange faults, or missing parts upon initial arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising the knowledgeable and friendly team both... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Clients share positive opinions on service, highlighting exceptional and efficient experiences during their... See more

Product

People report positive experiences with product, noting great quality items and excellent choices available.... See more

Order

Customers had positive experiences with order, highlighting efficient and easy to follow processing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service from DAI Leisure, super quick ordering and confirmation of delivery date by personal phone call. Then on the Sunday morning of delivery, their fantastic driver, Paul, rang... See more

Rated 5 out of 5 stars

I just took another delivery from DAI Leisure, as always a pleasure! From ordering to delivery, first class service and communication. Driver Paul telephoned to say he was en route and 14 minutes away... See more

Rated 5 out of 5 stars

Direct human contact for a recent online purchase was a breath of fresh air. From the phone call to inform me of the delivery date and approx time to the special praise for Paul who called forty minu... See more

Rated 5 out of 5 stars

Friendly (and humorous) staff. Very helpful with purchase, which had a strange fault. Gun wildly inaccurate, which puzzled staff too. However, exchanged happily and let me test gun in their range f... See more


Company details

  1. Sporting Goods Store

Written by the company

DAI Leisure is one of the UK's largest independent suppliers of Air Rifles, Airguns, Shotguns, Rifles and shooting equipment. Our huge store (5,000+sq ft) in Merry Hill Dudley West Midlands has a huge selection of Air Rifles, Shotguns, Firearms and shooting accessories all under one roof - with a team of firearm experts and a gun smith on hand to provide advice, repairs, servicing and aftercare.


Contact info

4.8

Excellent

TrustScore 5 out of 5

843 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(843)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DAI 5* Thoughout

First spoke to Colin, fantastic help. Then Elliott ensured the item was available, packed and even gave an ETA for next day delivery. Paul delivered on time as scheduled.
Wish the world worked this way. These lads pulled out all the stops for me. Thank you
The Christmas bonus they are due is well deserved “and not enough”
Well done DAI, Cherish the folk you have. Pat

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Went in for a budget friendly ratting…

Went in for a budget friendly ratting air rifle. Mark recommended a snow peak ap900, that combined with a hawke scope was exactly what I wanted. Dad even came out with a used bsa r10 so he was over the moon too. Couldn’t ask for a better experience.
And got to use the range

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Friendly (and humorous) staff

Friendly (and humorous) staff. Very helpful with purchase, which had a strange fault. Gun wildly inaccurate, which puzzled staff too. However, exchanged happily and let me test gun in their range for a decent period until satisfied.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Diabolical service from DAI Leisure

Diabolical service from DAI Leisure, I bought a new Reximex Mito S pistol from them, it arrived late (after countless chasing it up), when it did eventually arrive it was faulty, they offered an exchange which i refused as I wanted to return it for a full refund (as I wasn't prepared to wait any longer), they were late at collecting it (again full of excuses), the driver sent to collect the faulty pistol also arrived carrying a replacement pistol, which I again refused, as I'd already told them several times that I was going for a simple refund so I could take my business elsewhere.
Anyway, I had to go through my bank for the refund as DAI were completely useless at doing anything it seems.
All in my experience with DAI took a total of 3 months from start to end, 3 months!!
This company are good at taking your money but will then lie from then on regarding if they even have the item in stock, dispatch day, times, etc.
Don't just take my word for it, read the countless other negative reviews that others have left & avoid this company like the plague.
I bought the Mito from Range & Country in the end, they had it from Lincolnshire to me in Devon within 4 days, superb service 👍🏼

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Get thing sorted

I've used DAI for a number of years now and had good service when purchasing from their selection of shooting goods.
This week however they went above and beyond. The gun set I had purchased online was out of stock but Joe pulled the stops out and sorted me an excellent package.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Hello well let me tell you about my…

Hello well let me tell you about my experience with DAI, firstly about JOE, who I’ve dealt with several times and I must say he does a brilliant job 👍🏻 he’s been very helpful and knowledgeable about my choice in air rifles having sold me quite a few now and has never let me down. He gives you his honest opinion which I find very important his mannerism is very friendly,curtious and polite. Well done JOE. I must add that the team at DAI are a friendly team

9 December 2025
Unprompted review
Rated 5 out of 5 stars

DAI Leisure.

DAI Leisure.
I recently bought a Beretta M92A1. Elliot dealt with my order. He and his organisation were first class throughout the ordering and delivery process. He advised me on a very quick delivery. Thank you Elliot and DAI for your excellent service.
Kind regards James B

5 December 2025
Unprompted review

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