DAI Leisure Reviews 

843
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and highly efficient delivery service, highlighting prompt communication and personal phone calls. Buyers deeply appreciate the smooth ordering process, wide stock range, and top-notch products provided daily. Many visitors emphasize how pleasant, helpful, and welcoming interactions are when dealing with the team. Though some reviewers were not happy with staff assistance during shop visits or experienced extended delays waiting for replacement stock. A few people also noted occasional issues concerning product accuracy, strange faults, or missing parts upon initial arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising the knowledgeable and friendly team both... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Clients share positive opinions on service, highlighting exceptional and efficient experiences during their... See more

Product

People report positive experiences with product, noting great quality items and excellent choices available.... See more

Order

Customers had positive experiences with order, highlighting efficient and easy to follow processing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service from DAI Leisure, super quick ordering and confirmation of delivery date by personal phone call. Then on the Sunday morning of delivery, their fantastic driver, Paul, rang... See more

Rated 5 out of 5 stars

I just took another delivery from DAI Leisure, as always a pleasure! From ordering to delivery, first class service and communication. Driver Paul telephoned to say he was en route and 14 minutes away... See more

Rated 5 out of 5 stars

Direct human contact for a recent online purchase was a breath of fresh air. From the phone call to inform me of the delivery date and approx time to the special praise for Paul who called forty minu... See more

Rated 5 out of 5 stars

Friendly (and humorous) staff. Very helpful with purchase, which had a strange fault. Gun wildly inaccurate, which puzzled staff too. However, exchanged happily and let me test gun in their range f... See more


Company details

  1. Sporting Goods Store

Written by the company

DAI Leisure is one of the UK's largest independent suppliers of Air Rifles, Airguns, Shotguns, Rifles and shooting equipment. Our huge store (5,000+sq ft) in Merry Hill Dudley West Midlands has a huge selection of Air Rifles, Shotguns, Firearms and shooting accessories all under one roof - with a team of firearm experts and a gun smith on hand to provide advice, repairs, servicing and aftercare.


Contact info

4.8

Excellent

TrustScore 5 out of 5

843 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(843)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Too busy

My first purchase was smooth, efficient and very professional. However when I asked what ID would be acceptable as my driving licence wasn't available for another purchase I heard nothing. As an exile from the west Midlands I always try to support businesses from that part of the world. I will be buying my SLR from somewhere else. Obviously they are too busy to take a minute to reply to an email.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

A very efficient service and the…

A very efficient service and the delivery driver (Pete?) is absolutely on his game. Its nice to see that sort of efficiency still exists in comparison to the national courier services

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great friendly environment 😊

Me and my partner went to the range today, one of the guys ended up trying to help us with one of our air rifles, he had a good look and was very friendly and knowledgeable with great customer service skills. Thanks again for having a look! 😊

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from boppa today

Amazing service from boppa today, insane amounts of knowledge and friendly, helpful service as always
Same with Gordon always happy to help and really looks after the customers!
Thank you again guys, see you soon!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Paul the driver was great!

Paul the driver was great, he arrived in the time spot I was given and was very helpful explaining everything. Thankyou very much!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, had a call from Paul to say he was 3 minutes away and was there 3minutes later. Super efficient, I had completely forgotten about the delivery and they delivered to my work place. Paul was great and gave me info about the gun I purchased, which was really helpful. Thank you

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from DAI and Paul their delivery man!!

Absolutely brilliant service from DAI Leisure, super quick ordering and confirmation of delivery date by personal phone call. Then on the Sunday morning of delivery, their fantastic driver, Paul, rang to say he'd be here at 7.28am and he turned up exactly on time. Very nice bloke, super friendly, and wow he puts in some serious daily miles to do his round!! Great bloke, great service, great company. I've wanted the HW45 air pistol for many years and now I've got this beauty! Thank you Paul and thank you DAI Leisure!!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Paul the driver was first class

Paul the driver was first class
DAI Leisure were really good to deal with
I had a deposit that I had never used, a quick phone call and it was sorted out straight away
Thank you DAI Leisure

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Paul the driver

All very straightforward and timely with communication and delivery. Props to Paul the driver for the delivery. Solid all round

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very very good

DAI Leisure have got a very good website and they are really good value. They have a brilliant delivery service straight to your door for a nominal fee. The person who delivers the guns is amazingly nice and very kind and the staff at the shop are quick to answer, very thoughtful and helpful and also accommadating. I would 100% recommend these people.

29 April 2026
Unprompted review

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