Customer Blacklisting
I’m honestly disappointed by my experience with this company. Before placing my order for custom fans, I repeatedly confirmed via email that the order would arrive in time for the event. I was assured multiple times that it would.
Once it became clear the order would not be completed within the promised timeframe, I repeatedly requested cancellation. Those requests were refused, and the fans ultimately arrived after the event had already passed — making them unusable for their intended purpose.
Because of that, I submitted the documented email correspondence to my bank, and a chargeback was issued based on the situation presented.
What made the experience even more disappointing was the company later hiding behind an “anti-bullying” policy and restricting me from future purchases, despite the fact that all communication on my end remained professional, documented, and respectful throughout the entire process.
As a member of the LGBTQ+ community and someone who actively supports LGBTQ-owned businesses, this experience was especially disheartening — particularly because I had been ordering from this company for years prior to this situation. I genuinely believed there was mutual respect and appreciation for loyal customers.
As a business owner myself, I understand that mistakes and delays can happen. What matters is how those situations are handled. Unfortunately, accountability and customer care were lacking here.
Reply from Daftboy
Hi Jazz,
We disagree with several statements in this review and want to clarify the documented facts.
Your order was placed with our Standard 15-20 Business Day custom production timeline selected at checkout. We did not guarantee that the order would arrive by your event date under the Standard production option. In fact, our email correspondence explained that express production and upgraded shipping would be required in order to guarantee your requested delivery date, and we sent a payment link for those upgrades. That upgrade payment was not completed in time, so the order remained under the original Standard production timeline selected at checkout.
Your order shipped on February 18, 2025, which was within the selected production window. UPS confirmed delivery on February 24, 2025, to the shipping address provided at checkout, including visual proof of delivery.
A chargeback was later opened on the basis of non-receipt, despite UPS confirming delivery with visual proof. The delivered custom goods were not returned after funds were credited back through the chargeback process.
The restriction on future purchases was based on the full account history, including prior correspondence, order history, confirmed delivery, chargeback activity, non-return of the delivered custom goods, and internal risk review. It was not based on your identity, community, or protected status.
Daftboy is an LGBTQ-owned business that proudly serves, supports, and gives back to the LGBTQ+ community. For that reason, we find it especially disheartening that this review appears to imply the restriction was connected to LGBTQ+ identity or community membership, when the documented reason for the restriction was the account history, confirmed delivery, chargeback activity, and non-return of the delivered goods.
As a fellow small business owner, we trust you understand that businesses must make risk-based decisions when an order has been delivered, a chargeback has resulted in a refund, the delivered goods have not been returned, and future payment-dispute risk remains elevated.
We stand by our decision to discontinue all future business with this customer profile and any reasonably associated account information. We also stand by our documented timeline, posted policies, delivery records, and account review decision.