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DadShop Reviews 933

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TrustScore 5 out of 5

4.8

Gift Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the speedy delivery and excellent quality of the products received. Many people highlight the efficient service, noting that orders arrive quickly and are often well-packaged. The variety of products and the ease of the ordering process are also consistently appreciated by consumers. However, some customers also noted issues with product quality, such as items being poorly made or not matching descriptions, including discrepancies in color or size. A few other people also expressed concerns about the accuracy of product descriptions and a perceived lack of resolution for issues.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the great quality, unique offerings,... See more

Delivery service

Consumers consistently report positive experiences with delivery service. Many reviewers highlight the speed... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent quality of products... See more

Order

Clients share positive opinions on order. Many customers praise the speed and efficiency of the ordering and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the prompt, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Monday 24 Nov 2025 and has been delivered on Thursday 27 Nov 2025. Both Cluedo and ‘Word Clock’ securely packed and arrived undamaged in perfect working order. Great price and although the items wer... See more

Rated 5 out of 5 stars

Products arrived very quickly - ordered Sunday, arrived to regional parcel locker on Wednesday. Products were as described on the website. Loved that the website indicated that the company ships to... See more

Rated 5 out of 5 stars

I've purchased many items from this store. Great prices, good selection, including many quirky and different gift ideas. Terrific speedy service, with excellent packaging. I wish the popcorn bucket... See more

Rated 5 out of 5 stars

Ordered matching Tshirts his'n'hers which arrived really fast. Mine was brilliant but wife's too tight. Contacted DadShop and sent it back. Replacement Tshirt arrived in just 2 days and it was fantas... See more

Company replied

Company details

  1. #8 of 18 best companies in Gift Shop
  2. #1 of 4 best companies in Children's Store
  3. #6 of 26 best companies in Furniture Store
  4. #1 of 3 best companies in Game Store
  5. #4 of 17 best companies in Hobby Store
  6. #1 of 6 best companies in Toy Store

Written by the company

DadShop is an Australian online gift shop featuring unique and hard to find gifts ideas for men, women and kids. Offering over 1500+ gifts to choose from, you'll find a gift for every occasion and for almost every personality. Great service, fast delivery Australia wide and a ton of buy now and pay later options available. With a huge range of various gifts from personalised gifts, hampers, novelty gifts, themed gifts and much more.

Contact info

4.8

Excellent

TrustScore 5 out of 5

933 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic Products

Awesome Company, Awesome Customer Service, Fantastic Products, Speedy Shipping, Repeat Buyer, Highly Recommend, Thankyou!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Customer service still exists.

Customer Service was a clear and honest interaction. When I did have an issue with a delivery, the staff were responsive to help me resolve the issue. Even getting direct phone calls to speak to a real person which is rare these days!

4 May 2025
Unprompted review
DadShop logo

Reply from DadShop

Hi Michael

We have not yet received the returned parcel. As mentioned previously, we sent you the return parcel label on the 7th, and tracking shows that the parcel—returned by you on the 16th—is still in transit to us. As communicated earlier, once we receive the returned item, we will issue a full refund promptly.

Below is the email we sent in response to your initial concern:

"Thanks for your email.
I will definitely give feedback to our supplier regarding the quality of the product as you mentioned, and I will also look into updating the product photos on our website. The first batch we received two years ago were of better quality and included the orange color. We don’t open each subsequent batch to inspect every item, so it’s possible the quality changed along the way. We apologize for that.
The product is indeed from Harlequin Games and not a knock-off, so we do not have a different version to send in exchange. However, we are happy to offer a full refund for your purchase. Please find attached the return label to send the item back to us."

From the outset, we accepted responsibility, took your feedback seriously, and clearly committed to issuing a full refund upon return of the item.

It’s important to clarify: you haven’t lost your money, nor have you had to “chase” a refund. This is only the second time we've heard from you since sending the return label. The return is still in transit, and once it arrives, your refund will be processed immediately as promised.

Your most recent follow-up email was sent late Sunday evening at 9:30 PM—just two hours before this review. As a small team operating Monday to Friday, 9 AM to 5 PM, the earliest we could have responded was Monday morning, which we did.

We are a proud local business that has operated with integrity for over 15 years. Our priority has always been to offer good products and honest service. We understand that you were disappointed with the item, and we’re very willing to make things right. But accusing us of being a scam crosses a line—it’s not just inaccurate, it’s a personal attack on our reputation.

We're still here to help and are happy to issue a full refund as soon as we receive the return. Please don’t hesitate to reach out with any further questions.

Rated 5 out of 5 stars

Great Personal Service

It was refreshing when Ben answered the phone personally. Such a nice change not to have to press buttons as it is so impersonal. Ben was most polite and very helpful with my enquiry and I bought the product I wanted. My Granddaughter will be delighted to receive the Mini Zen Garden for her Birthday. Thank you for great service. Parcel arrived next day as promised. Thank you, I was very impressed with DadShop. I did stumble on it but now I have found it will be happy to use this service in future.

29 April 2025
Unprompted review
DadShop logo

Reply from DadShop

You are most welcome, Barbara. Love helping your customer and love that you love our website and service. Thank you for your wonderful review!

Rated 4 out of 5 stars

Nice looking but poor quality baby shirt

I bought matching dad and baby shirts. They look really cute but the baby one is not very good quality. One of the snaps doesn't fasten at all and another one often falls open. The material is very stiff and barely stretchy so almost impossible to get on and off the baby. It was only worn a couple of times and the print on the front is looking a bit worn already.
My husband says his shirt is fine. Only been worn once so far.
Overall, good for a cute photo but not worth if if you want to get multiple wears out of it.
Shipping was very quick.
Edit: I contacted the company and they sent an alternative child shirt to replace the faulty onesie. The shirt seems to be slightly nicer fabric. I have changed my review from 3 to 4 stars.

4 April 2025
Unprompted review
DadShop logo

Reply from DadShop

Hi Emily, can you please give us a call or send us an email so we can replace the baby onesies for you? It looks like you've got a faulty one. Thanks!

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