Human company contact from the start. The office did much of the airline stuff for us. The booking, flights, transfers and hotel was absolutely top class. The hotel was immaculately kept, daily roo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked again with Cyprus Paradise this year because the agent ( I’m sure the whole team are very competent too) , Kathleen Esenil has been extremely helpful as usual , attentive , listens to what... See more
Company replied
The contact (Kathleen) at Cyprus Paradise got us through a minefield of problems with an airline's booking system. The telephone is answered by a human (!) and I was delighted and relieved by the know... See more
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Securing our holiday to North Cyprus with Cyprus Paradise has made my partner & i very happy. We'd got the place we wanted at the right price. Dealing with Diane was the best thing we've done in year... See more
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Company details
About Cyprus Paradise
Written by the company
Discover the Mediterranean’s best kept secret with award-winning Cyprus Paradise - expertly packaging incredible holidays for 33 years giving you peace of mind!
With its 200 miles of unspoiled, enchanted coastline, over 300 days of sunshine & 9,000 years of history, Cyprus is a dream destination for relaxing on golden sands & winding down to a blissful island pace...
Cyprus Paradise offering a wide range of hotels in North & South Cyprus, all inclusive holidays & flights to Ercan & Larnaca with great prices & deals!
Contact info
1st Floor Office, 34 Great Queen Street , WC2B 5AA, London, United Kingdom
- 0208 150 6088
- customerservices@cyprusparadise.com
- cyprusparadise.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Efficient and friendly service
15 January 2026
Reply from Cyprus Paradise
Hi Carol, thank you for your kind review. We’re delighted you found our service efficient and friendly, and we look forward to welcoming you to North Cyprus
6th time booking with Cyprus Paradise…
6th time booking with Cyprus Paradise as always have an excellent experience. Thank you once again Diane Stott for making booking a pleasure, always helpful and friendly, getting back to us quickly and for knowing what our needs are 😀😀
9 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Amanda, thank you so much for your continued loyalty and for sharing such a wonderful review. We’re absolutely delighted to hear that this is your 6th booking with Cyprus Paradise and that you continue to have excellent experiences with us. Diane will be especially pleased to know her friendly, helpful service and understanding of your needs once again made booking a pleasure. Thank you for choosing us time and time again — we truly appreciate your trust and look forward to helping you with many more holidays to come.
Lovely lady I spoke to Diane
Lovely lady I spoke to Diane
Very helpful
15 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Natasha, thank you for your kind review. We’re delighted to hear that Diane was so helpful and made a positive impression. Your feedback is very much appreciated.
Diane was extremely helpful
Diane was extremely helpful. She knew immediately the flight times on the website were incorrect. She asked the flight team to find the correct times, whilst this was been done she tried all alternative airports to check for better times. All the while telling me it wasn't too much trouble and not to worry. She is
9 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Diane, thank you for sharing your feedback.
We’re so pleased to hear how helpful and proactive Diane was in resolving the flight time issue for you. Taking the time to double-check details, explore all alternatives, and reassure you throughout the process is exactly the level of care we aim to provide. Diane is a real asset to our team, and your kind words will mean a great deal to her. Thank you for choosing Cyprus Paradise — we’re always here to help and look forward to assisting you again.
Weeks holiday booked in Kyrenia
We wanted to book a weeks stay in Kyrenia following a brief visit to Larnaca. We contacted Cyprus Paradise by telephone, as we had specific requirements that we could not arrange online, and spoke to Diane, who is professional and helpful . Diane gave us great advice on where to stay, arranged for transport and had great knowledge of the Kyrenia area. I would throughly recommend Cyprus Paradise.
13 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Peter, hank you for taking the time to share your experience. We’re delighted to hear that Diane was able to assist with your specific requirements and provide helpful advice for your week in Kyrenia. Her knowledge of the area and attention to detail are something we’re very proud of, and it’s wonderful to know this made your booking process smooth and reassuring. Thank you for your recommendation of Cyprus Paradise — we truly appreciate it and look forward to helping you again in the future.
Simple from start to finish
I phoned Cyprus paradise holidays and was put through to Diane stott and she did everything for me and just made it oh so simple, very knowledgeable and friendly
7 January 2026
Unprompted review
Reply from Cyprus Paradise
Dear Valued Customer, thank you for your lovely review. We’re so pleased to hear that Diane made everything simple from start to finish for you. Her knowledge and friendly approach are a real credit to our team, and we’re delighted this came through in your experience. Thank you for choosing Cyprus Paradise Holidays — we look forward to helping you again in the future.
Very professional and a first class…
Very professional and a first class service.
9 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Michael, thank you for your kind feedback.
We’re delighted to hear that you found our service very professional and first class. Your comments are greatly appreciated by the whole team, and we look forward to assisting you again in the future. We hope you have a wonderful holiday.
Cyprus paradise are the best
I have used Cyprus paradise to book my holidays for years and wouldn't dream to use anyone else. They are always friendly, helpful and willing to help in every way possible. I usually book with Kathleen and couldn't speak more highly of her professionalism and kindness. Would highly recommend Cyprus paradise.
12 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Sarah, thank you so much for your incredibly kind and loyal support. We’re truly grateful that you’ve chosen Cyprus Paradise over the years, and it means a great deal to know you wouldn’t go anywhere else. Kathleen will be absolutely delighted by your lovely words — your recommendation and trust are sincerely appreciated. 🌟
My favourite travel company the holiday was incredibly easy…
Booking the holiday was incredibly easy and quick and the price was much lower than we expected. Brilliant
7 January 2026
Reply from Cyprus Paradise
Hi Wendy, thank you for your fantastic review. We’re so pleased to hear the booking process was easy and quick, and that you were happy with the price. Your kind words really mean a lot to us, and we look forward to helping with your next holiday. 🌞
When ever i need good travel advice…
When ever i need good travel advice Belgin is the person i always go to. Not only she advices but,she finds the best deals gives you little tips about your whole journey and she is ALWAYS available.
She is credit to Cyprus Paradise.
18 December 2025
Unprompted review
Reply from Cyprus Paradise
Hi Sevinch, thank you so much for your lovely feedback. Belgin will be absolutely delighted to read this — she truly is a credit to Cyprus Paradise. We really appreciate your continued trust and support. 🌟
Cyprus Paradise all the way
Booking my short break with Cyprus Paradise was extremely easy and very professional and friendly. I will recommend my experience with all my friends.
16 December 2025
Unprompted review
Reply from Cyprus Paradise
Hi Lynda, thank you so much for your lovely feedback! We’re delighted to hear that booking your short break with Cyprus Paradise was easy, professional, and friendly. Your recommendation truly means a great deal to us, and we’re very grateful that you’ll be sharing your experience with friends. We look forward to welcoming you✨
Perfect service from Kathleen
Perfect service from Kathleen, sorted our holiday to north cyprus with no hassle and would highly recommend there services, cant wait for our holiday
11 December 2025
Unprompted review
Reply from Cyprus Paradise
Hi Mr Halil, thank you very much for your kind review. We’re delighted to hear that Kathleen was able to organise your holiday to North Cyprus smoothly and without any hassle. Your recommendation is greatly appreciated, and we hope you have a wonderful holiday ahead.
They respond to each and every question…
They respond to each and every question or query within a very short period of time
They are polite and very professional
12 December 2025
Unprompted review
Reply from Cyprus Paradise
Hi Barry, thank you for your kind review. We’re delighted to hear that our team responded promptly to all your questions and that you found us polite and professional. Your feedback is greatly appreciated, and we look forward to welcoming you back to North Cyprus.
Cyprus Paradise
Helpfull, pricise,correct and satisfiying answers to all questions. Resulted in deciding and booking in same day.
Well done.
10 December 2025
Unprompted review
Reply from Cyprus Paradise
Hi Mehmet, thank you very much for your kind feedback. We’re delighted to hear that you received helpful, precise, and satisfying answers to all your questions, and that this helped you decide and book on the same day. We truly appreciate your comments and we hope you have a wonderful holiday experience in North Cyprus.
Reply from Cyprus Paradise
Hi Susan, thank you very much for your 5★ review. We’re delighted to hear that everything is in place and that you’ve received a complimentary upgrade to half board. We hope you have a wonderful holiday next year and look forward to welcoming you then.
A holiday above and beyond expectations
We cannot fault the service and holiday offered by Cyprus Paradise. From initial booking through amendments, the holiday itself and post holiday service. Kathleen was always responsive , professional and knowledgeable and nothing was too much trouble.
The holiday was fantastic and the Limak Sport Arcadia resort was above and beyond our expectations . We will be booking again for 2026 and we would not hesitate to recommend Cyprus Paradise to anybody looking to travel to Turkey , Cyprus of Malta
14 November 2025
Unprompted review
Reply from Cyprus Paradise
Hi Steve, thank you so much for your wonderful review! We’re delighted to hear that your experience with Cyprus Paradise, from booking to post-holiday service, exceeded expectations. It’s fantastic to know that Kathleen was able to assist you so effectively and that the Limak Sport Arcadia resort made your holiday even more special. We’re thrilled that you’re already thinking about your 2026 trip and truly appreciate your kind recommendation. We look forward to helping you plan your next holiday!
My partner and I booked a one bedroom…
My partner and I booked a one bedroom apartment at the Hidden gardens near the Merit royal diamond hotel in Caravas, northern Cyprus.
We arrived via a taxi transfer organised by the holiday company but had no idea where our apartment was.
The holiday company had decided to tell email us on the day of our departure from England not realising that we had no internet for most part of the day . Hence when we got to the place we had no idea which apartment was ours. So having to go to the hotel and getting internet was our only option . The taxi driver had had enough by then and just left us. Eventually we got a message from the holiday rep and a kind porter from the hotel walked us back to find the apartment. It was very stressful not knowing where we would end up that night.
The apartment was ok . No condiments, like salt or pepper or sugar was left as a gesture of good will. No instructions of any sort. In the picture there was a sofa bed which could sleep an adult but ours was big enough for a child. No extra bedding and two toilet rolls for the two of us for seven days,
But the worst was that there were street dogs everywhere and I am a dog lover but they decided to start barking and howling at all times. Evenings, middle of the night and mornings.
It was so loud at times that sleeping was difficult.
We had no internet fort two days , so yet again we had to go to the nearest hotel to report the issue.
Our paperwork said that pickup was on the 18/11 at 2.30pm but yet again they decided to let us know that the pick up was at 12.30 pm the same day.
The driver arrived at 12 pm and after picking up some more people we got to the airport 3 hours later, a journey which should only take an hour and a half.
Noise pollution and lack of communication on the company’s behalf ruined our holiday. So I want you to be aware of all these issues before you book
11 November 2025
Unprompted review
Reply from Cyprus Paradise
Dear Marion, we fully appreciate how stressful it must have been to arrive after a long journey and not have clear information on where your apartment was located. Please accept our sincere apologies for the delay in getting those details to you. We understand that receiving the email on the day of departure, especially when you had limited internet access, caused unnecessary worry and inconvenience, and we will be reviewing our processes to prevent this from happening again. We are also very sorry to hear about the issues you encountered at the apartment, including the lack of basic items, bedding, and instructions. This is not the standard we expect for our guests, and we will be raising your comments with the property management to ensure improvements are made. Regarding the noise from the local street dogs, we completely understand how disruptive this must have been. While this is unfortunately something that can occur in certain parts of Northern Cyprus, it should not have impacted your stay to the extent that it did, and we are sorry for the disturbance you experienced. We also apologise for the difficulties with the Wi-Fi and the late communication regarding your return transfer. We recognise how frustrating this was and how it affected your overall experience. Your comments have been shared with our operations team so that we can address the communication lapses with our partners.
Please rest assured that your feedback is taken very seriously and will help us improve the experience for future guests. We are genuinely sorry that your holiday was affected in this way, and we appreciate you bringing these matters to our attention.If you would like us to look further into any of the issues raised, please feel free to contact us at customerservices@cypruspremier.com and we will be more than happy to assist
Very quick and efficient
Very quick and efficient, Diane was great help.
26 November 2025
Unprompted review
Reply from Cyprus Paradise
Hi Hasan, thank you so much for your kind review! We're delighted to hear that Diane was quick, efficient, and helpful. We truly appreciate you taking the time to share your experience and hope you have a wonderful holiday in North Cyprus.
Grand Sapphire Resort and Casino
We booked a stay at the Grand Sapphire Resort and Casino, Kathleen at Cyprus Paradise was wonderful, answering any questions we had promptly The hotel did not disappoint, there was something for everyone. The food and drink are of a very high standard, as is the accommodation, along with the pool and beach areas. We enjoyed it so much that we have already booked again for next year, with Kathleen giving us excellent service once more!
3 November 2025
Unprompted review
Reply from Cyprus Paradise
Hi Heather, thank you so much for taking the time to share your wonderful review. We’re thrilled to hear that your stay at the Grand Sapphire Resort & Casino exceeded expectations, and that the food, accommodation, pools, and beach areas all impressed. It’s fantastic to know you’ve already booked again for next year — that truly means the world to us. Kathleen will be delighted to hear your kind words and that her support made your experience even smoother.
We deeply appreciate your continued trust in Cyprus Paradise and look forward to helping you create another memorable holiday next year!
Kathleen always very efficient and…
Kathleen always very efficient and helpful on any request, very polite and patient always appreciate
11 November 2025
Unprompted review
Reply from Cyprus Paradise
Hi Paul, thank you so much for your lovely review. We’re delighted to hear that Kathleen has been efficient, helpful, polite, and patient throughout your experience—she’ll be thrilled to receive your kind feedback. We truly appreciate your continued support and from all the team at Cyprus Paradise we hope you have a wonderful holiday.
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