Cygnett Reviews 

161
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently state that the exceptional quality, outstanding durability, and overall reliability of the power banks, protective cases, and audio adaptors purchased online. Many people enthusiastically note that these compact devices are extremely convenient for daily use, wonderful for gifts, and completely effortless when traveling. Some people also felt that the dedicated customer care team is exceptionally responsive, professional, and genuinely supportive when addressing individual inquiries. Reviewers frequently mention that finding great deals directly on the brand website and sorting out occasional product hiccups is remarkably smooth and stress-free.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, reliability,... See more

Quality

Clients share positive opinions on quality, frequently praising the high-end build, durability, and reliable... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cygnett 10,000 mAh power bank I love this little beauty, with the USB C and 2 USB A outputs and the battery capacity indicator, oh as well as a cool little slot to attach a lanyard as well as a wa... See more

Rated 5 out of 5 stars

I always buy Cygnet products. I like the fact that you don’t have to go to a specialised technology shop. I usually buy from my local Big W. Cygnet brand offer a 5year guarantee on their usb cables. I... See more

Rated 5 out of 5 stars

Cygnet is a company that I trust and has quality products that I trust. I recently purchased an audio adaptor after having had a couple of low cost other brands of a similar product which became frust... See more

Rated 5 out of 5 stars

Have been using Cygnett Products for a few years now and have not been let down once. Recently purchased a Broncos branded 5,000 mAh Magnetic power bank as a birthday present for my mum and it looks a... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Cygnett products are sold in over 200,000 retail outlets through 42 countries. The range includes over 100 digital accessory products, cables, chargers, cases and a full range of Power Banks. Based in Melbourne the business has a team of passionate design and quality driven experts who strive to ensure every Cygnett product is beautifully crafted, packaged and delivered to customers


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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No recent history of asking for reviews

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4.9

All reviews

(161)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service experience

Great customer service experience. I had a faulty laptop power bank and needed it replaced. Due to the inconvenience of it happening twice (it happened once before and they replaced it), I requested a better new version of a power bank also requested an addition iPhone power bank to compensate for the issue happening twice. Within 24hrs everything had been sorted. Two new power banks are on there way. Great customer service experience.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. I bought 2 power banks from a reseller and the first one was faulty on arrival the second one lasted a little longer.
On both occasions, the power banks were replaced quickly and effortlessly. Additionally, the replacement products are excellent. I will buy them in the future and recommend them to anyone who wants a reliable and highly effective PB.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Solar power in a charger bank is so…

Solar power in a charger bank is so good when working out on the property I need my mobile connection I just plug my phone into my solar power bank by Cygnet sun inspired solar panel keeps me working all day out in paddock with security of a mobile connection with full power

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

I contacted the customer care team about a power bank that was not working properly, after almost having it for two years. Their customer service is exceptional, I received a response on the same day. Sean (the member who responded) sent out a replacement for me immediately. I have been purchasing Cygnett’s products for years and have also recommended them to my friends and family. Their products are great and very durable. Now I can add great customer service to that too!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

New for Old... perfect

I had bought the wrong item, yes it was old, but still... I asked if I could return it - I was told to donate it or give it to a friend, and a new correct product would be shipped free of charge...
Now that, friends, is the definition of Customer Service.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

“Does the job

“Does the job, couldn't ask for a better charger charges my s10 at least 4 times befor it runs out of charge, will recommend to everyone

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Great products

I had an issue with my purchase of one of the products. I got in contact with the customer care team and dealt with Sean. He was very professional with the situation and the matter was resolved in no time. I am very happy with my purchase and the product works very well.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Low fuss. Great tech. Speedy delivery.

I purchased a DeskMate USB-C hub from Cygnett recently. It was delivered quickly and was so easy to install and use. If you are looking for no fuss tech from a local Melbourne company with decent prices and speedy delivery, look no further than Cygnett.

5 March 2024
Unprompted review
Rated 4 out of 5 stars

Air Tag Holder Purchase…

I recently purchased Cygnett leather case holders for Apple AirTags. While I have yet to "test fly" this latest purchase hence the four star rating (and certainly not the first from Cygnett) I have no doubt that it will prove to be most satisfactory and consistant with the quality products distributed by them.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Wireless desk charging pad.

Charges well and manages to charge still through my thick protective phone case. Excellent charger, especially for its price! Great for my work desk.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service....

“I had to replace the original order of a 30000 mAh with a 20000 mAh power bank as airlines will not allow over 26000 mAh on board. The customer service I received was outstanding and I've just received the replacement power bank, so I haven't used it yet. However, I have other Cygnett products and have never had any issues. Buy Australian!!!”

12 March 2024
Unprompted review

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