I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... See more
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Review summary
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Excellent customer service. Honest, transparent and quick to respond. They told me a bike wasnt available and offered alternative options or a refund, and i got refunded instantly, no questions asked.... See more
Really happy I went with CycleSouq. I was looking for something that wouldn't break the bank but still high quality, and they totally delivered. The staff were professional and the delivery was quick... See more
Company replied
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery,... See more
Company replied
Company details
Written by the company
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contact info
Dubai, U.A.E.
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.4
Excellent
498 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from CycleSouq.com
Upon Checking our system, the item was delivered within the same week the order was placed.
I am super happy of my shopping…
I am super happy of my shopping experience with Cycle Souq, but I only have one unpleasant and disappointed experience when I ordered the DMT KR4 cycling shoes and received the shoes in the box only without the DMT Orange shoes pouch and the shoe horn. I mean this is really unexpected from such a great online shop like Cycle Souq. I didn’t want to complain about that but now since you are asking for a review, then I would like to mention this and I hope not to have such an experience later as I will
Continue shopping with you.
Otherwise, I love everything and I really appreciate the products and the prices.
Thank you so much indeed.
Jawad Hammash
27 March 2025
Reply from CycleSouq.com
Thank you for your feedback, Jawad! We’re glad to hear you’re happy with your overall shopping experience and the products.
Regarding the missing DMT pouch and shoe horn, this was not provided to us by the brand, and as per DMT’s guidance, we later removed it from our website. We appreciate your understanding and continued support, and we look forward to serving you again soon! 🚴♂️
Avoid
Appalling customer service and delivery experience. Extortionate customs charges. Definitely avoid - if you get your bike elsewhere do so!
24 March 2025
Reply from CycleSouq.com
Thank you for your feedback. We’re sorry to hear about your experience. Please note that customs charges are set by local authorities and are beyond our control, we do not collect or benefit from these fees. That said, we’re always here to support our customers and address any concerns promptly. If you’d like to share your order details, we’d be happy to look into this further.
The communication from the time I…
The communication from the time I placed the order to the time the bicycle was delivered was great. The delivery was on time .
2 April 2025
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We’re glad you had a smooth experience with our communication and timely delivery. Your support means a lot to us! 🚴♂️
Fantastic
Fantastic! Love my bike. It came ready to ride, they brought it to the apartment all ready. It’s perfect and is eye catching! Everyone comments on it. The colour is amazing. Great service from start to finish thank you Cyclesouk I love it so much!
30 March 2025
Unprompted review
Reply from CycleSouq.com
Thank you for your wonderful feedback! We’re thrilled to hear you love your bike and that it arrived ready to ride. Your kind words about our service and the bike’s eye-catching design mean a lot to us! 🚴♂️💚
Great products and great delivery…
Great products and great delivery experience. It was super easy to order and the bike was dropped off at our door.
7 March 2025
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We’re thrilled to hear you enjoyed a smooth ordering experience and timely delivery. Your support means a lot to us! 🚴♂️
not recommendable
not recommendable. Super fast ind charging and getting your money. Return and refunds are not that efficient. item has been picked up after days of my return request and refund still not done! One client less for CycleSouq
6 March 2025
Unprompted review
Reply from CycleSouq.com
We’re sorry to hear you feel this way. While we aim to process returns quickly, please note that refunds are initiated once the item is returned to our warehouse and the timeline depends on the bank’s processing speed, which can take 5–7 working days. We’ve reviewed your case and confirm that the return was picked up and the refund initiated. We appreciate your feedback and will continue improving our service.
Best selection of bikes
Best selection of bikes. Accommodated me for early delivery so that it was assembled and delivered for my son's birthday. Great service!
22 February 2025
Reply from CycleSouq.com
Thanks for the feedback! We're happy we could make your son's birthday special with an early delivery. Let us know if you need anything else!
prompt response to queries & quick action to concerns and issues
It was the prompt response to queries and quick action to my concerns and on the mishap on the delivered item.
21 February 2025
Reply from CycleSouq.com
Thank you for your feedback! We're glad to hear that our team was able to promptly address your concerns and resolve the issue with the delivered item.
Products took too long too arrive. Then my refund still hasn’t been issued.
Products took too long to arrive. Then my refund still hasn’t been issued.
21 February 2025
Reply from CycleSouq.com
We apologize for the delay in your order and any inconvenience caused. Regarding the refund, please note that the process is often dependent on the bank's processing time. We initiate the refund once the item is returned to our warehouse, but it can sometimes take 5-7 working days to reflect in your account. Rest assured, we’re committed to resolving this as quickly as possible. Thank you for your patience!
Reply from CycleSouq.com
Thank you for your review! We're happy to hear that the delivery was on time and that the Tabby payment option worked well for you. We appreciate your feedback!
online shopping made easy
Very smooth transaction from buying the items I needed to getting it delivered to my doorstep
20 February 2025
Reply from CycleSouq.com
Thank you for your feedback! We're glad to hear that your experience was smooth and that your items were delivered promptly. We appreciate your support!
Order cancelled
2 times in a row they canceled my order due to “not enough stock”. (Different item). Why does it show numbers in stock in the first place? Then, it takes 10 days or more to get your money back… they are eager to deduct money immediately but arrange a refund… no of course not.
13 February 2025
Unprompted review
Reply from CycleSouq.com
We sincerely apologize for the inconvenience caused. The stock issue you experienced was due to a discrepancy between our online inventory and our actual stock levels, which we are actively working to improve. As for the refund, we understand the frustration, and we want to assure you that we initiate all refunds as soon as the items are returned to our warehouse. Unfortunately, the processing time can vary depending on your bank's procedures. Thank you for your patience, and we are working to improve these processes to ensure a better experience for our customers.
Very efficient and professional
Very efficient and professional. Good quality bicycles.
23 January 2025
Reply from CycleSouq.com
Thank you for your feedback! We're glad to hear that you had a positive experience with our service and quality. We appreciate your support!
I would love to give more stars
I would love to give more stars , but definitely not order again .
I recently order a bike car holder witch cost a lot and come with missing parts an pieces , I contacted the representatives in Dubai and informed that I have missing tools therefore I can’t use it , I asked for refund and I’m still waiting …
28 January 2025
Unprompted review
Reply from CycleSouq.com
We apologize for the inconvenience caused. While we understand the frustration, please note that refunds are initiated once the items are returned to our warehouse. However, the processing time is fully dependent on the banks, which can take 5-7 business days. We strive to resolve this as quickly as possible and appreciate your patience in this matter. Thank you for understanding.
Great service and bike delivered ready…
Great service and bike delivered ready to use !!
22 January 2025
Reply from CycleSouq.com
Thank you for your feedback! We're glad to hear the bike arrived ready to use and that you had a great experience. Enjoy your ride!
Reply from CycleSouq.com
Thank you for your kind words! We're thrilled to hear you're pleased with your purchase and the service. We appreciate your support!
Reply from CycleSouq.com
Thank you for your feedback! We're glad to hear you had a great experience with our service and delivery. We look forward to serving you again soon!
I bought the cycle and it got delivered…
I bought the cycle and it got delivered with a front wobbling tyre and i called the customer care next day and the lady told me to send a whatsapp to cyclesouq with the video of the fault. I send it right away and its been a week not even a single reply from your company
22 January 2025
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback. We apologize for the inconvenience caused. The issue with the wobbling front tire was due to a manufacturing defect, and we replaced the bike with a new one within the same week. We take such matters seriously and strive to resolve them promptly. For our readers, we assure you that we are committed to providing high-quality products and customer support. If you experience any issues, we are here to resolve them as quickly as possible.
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