Easy website, and you can pay annual fee in one lump sum so no monthly direct debit required.Lots of options as regards what policy you choose eg. public liability, personal injury, legal expenses as... See more
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Review summary
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Reviews shaping this summary
The main reason it was a good experience was the operative that took my call. I believe his name was Pete. Pete was very patient, polite and professional. Excellent customer care credit to you... See more
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Cycle Insurance was easy to setup and gives me the peace of mind knowing that both the bike and me are covered if anything happens. The obvious truth is to review when something happens and see ho... See more
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Smooth process and good value The Thatcham approved bike lock is seemingly a little out of date as locks now appear to have a gold, silver, bronze etc standard so as this is a stipulation of insuranc... See more
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Company details
About Cycleplan
Written by the company
We arrange specialist bicycle insurance for cyclists.
Whether riding to work, hitting the trails or cruising through the park with family, our policies are designed to help financially protect cyclists and their bikes from potential risks such as theft and damage, personal accident and more.
We focus purely on cycling insurance which means no additional costs for unnecessary extras, a range of cover options and access to a specialist, UK-based customer service team with expert knowledge.
At Cycleplan, we understand the needs of cyclists, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 08000 92 92 68
- admin@cycleplan.co.uk
- cycleplan.co.uk
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4.5
Excellent
4K reviews
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Easy to do so all good
4 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Renewal price was a fair bit higher…
Renewal price was a fair bit higher than a new customer on price comparison website but cancellation and taking out new policy was easy enough
31 March 2026
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
it was pretty easy to use
it was pretty easy to use
good service and the prices were good
3 April 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Nice and easy process and very straight…
Nice and easy process and very straight forward.
29 March 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Really happy with the initial…
Really happy with the initial registration, so all I can say at the moment as a new customer
31 March 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Excellent operative that dealt with my call
The main reason it was a good experience was the operative that took my call.
I believe his name was Pete.
Pete was very patient, polite and professional.
Excellent customer care credit to your organisation.
Please pass on my gratitude to Pete and his line manager.
Dave London SE16
30 March 2026
Unprompted review
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Simple process
Simple process, easy to see price of extras and create a package that works for one’s needs
30 March 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
I was not happy with the policy being…
I was not happy with the policy being automatically renewed. I was also not happy that I had not received a discount for no claim. When I checked online asking for a new quote I was offered more cover for less money. I questioned this on the chat line and was told that I could not get the lower price. So I cancelled my existing policy and took out a new policy for more cover but £9 less. So much for loyalty to your customer.
25 March 2026
Reply from Cycleplan
Hi Martin, thanks for taking the time to leave us a review.
We understand it can be frustrating to see a higher price at renewal compared to a new policy quote, and we appreciate you raising this.
To clarify, renewal pricing is governed by regulations that prevent us from charging more than the price an equivalent new customer would receive at the same time. However, new policies can sometimes benefit from introductory or promotional offers that are only available when cover is first taken out.
When a policy renews, it moves onto our standard pricing, which reflects the full cost of cover without any introductory discounts. This can occasionally make the renewal price seem higher, particularly if promotions are available for new customers at that time.
We’re sorry for any confusion or frustration this may have caused and appreciate your understanding. If you’d like to discuss this further, please get in touch via https://help.cycleplan.co.uk/hc/en-gb/requests/new and one of our advisors will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
The Cycleplan Team
Very good value and very easy to apply…
Very good value and very easy to apply an fast reply Thanks
28 March 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I clicked for a direct debit but it…
I clicked for a direct debit but it took the full payment luckily there was more than enough in the account . I didn't think it was fair to take the whole payment when I asked for direct debit . when asked if it could be changed I would of had to cancel the plan and re do it . and then wait up to 5 days fro a refund .
28 March 2026
Reply from Cycleplan
Hi Alan, thanks for taking the time to leave us a review, and I’m sorry for the confusion caused.
It looks like the option to set up a credit agreement (direct debit) wasn’t selected during the process, which is why the full payment was taken. I completely understand how this could be frustrating, especially when you intended to spread the cost.
We can still arrange a credit agreement for you. However, to do this, we would need to issue a full refund of the payment that has already been taken and then set up the new plan. Please note that while we process refunds as quickly as possible, we’re unable to control the exact time it takes for the funds to reach your account, and it can take up to 5 working days depending on your bank.
If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you!
Kind regards,
The Cycleplan Team
Work's hand in hand with Halfords.
25 March 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy to use website great price great…
Easy to use website great price great service documentation arrived within 10 minutes
24 March 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great cover but I shouldn’t have to…
Great cover but I shouldn’t have to apply for a new policy to avoid the price hike of the renewal. Quoted £221 for the renewal but took out a new policy for £153, with more cover. Love the cover otherwise, just remember to turn off the auto renew!
26 March 2026
Reply from Cycleplan
Hi there Toby, thank you for your feedback. We really appreciate you taking the time to share your experience, and we’re glad to hear you’re happy with the cover itself.
We completely understand how frustrating it can feel to see a higher renewal price compared to a new policy quote. We wanted to clarify that renewal pricing is subject to regulatory “price walking” rules (price capping), which mean we’re not able to offer a renewal price that’s higher than what an equivalent new customer would be quoted at that time. However, new business prices can sometimes include introductory discounts or promotional rates that are only available when a policy is first taken out.
At renewal, policies move onto our standard pricing, which reflects the full cost of cover without those introductory offers. This can sometimes make it appear more expensive compared to a new quote, especially if promotions are running at the time so I do understand your frustrations but our prices may not fit everyone.
We’re really sorry for any confusion or frustration this has caused, and we appreciate your understanding. If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you.
Thanks again for your feedback and for choosing us again!
Kind regards,
The Cycleplan Team
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