Cyclelane Reviews 

367
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Rented a Genesis Croix de Fer Bike for a 5 ferries bike trip yesterday. The bike set up was perfect, pick up and drop off efficient and easy. Could not have been better. Thanks John and team. Thorough... See more

Rated 5 out of 5 stars

Excellent service & knowledge. Originally placed an order for a S Merida Scultura Juliet 4000. John emailed me to ask for my height & inside leg measurement to ensure I got the correct sized bike as... See more

Rated 5 out of 5 stars

Ordered felt AR5 bike from cyclelane while on sale at a huge discount to other retailers. Box arrived within 6 days which was exceptional as it includes a weekend and bank holiday. Was kept sell in... See more

Rated 5 out of 5 stars

After looking for a road cycle for a while, saw on-line and bought a "Felt" cycle from "Cyclelane". Absolute brilliant service from details about the bike including sizing etc, advice on extra parts... See more

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4.9

Excellent

TrustScore 5 out of 5

367 reviews

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4.9

All reviews

(367)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication

Good communication with prompt reply.
Bike arrived with well packaged condition.
I would recommend to purchase bike from Cyclelane.

23 December 2021
Unprompted review
Rated 5 out of 5 stars

That's what I call Service

I placed an order on the 12th October for the new Orbea Gain M30 in Coral and the Bike was delivered on Monday 18th October. Very well packaged, no issues with the transportation. All communication with Cyclelane was quick and efficient. Shout out to John who was great. Would consider using Cyclelane again due to the quality of Service. Thanks Cyclelane.

14 November 2021
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. The go to bike shop in the southside of Glasgow. Quality bikes at reasonable prices. Staff are help & they keep you informed of the progress with your purchase

8 November 2021
Unprompted review
Rated 5 out of 5 stars

Incredible Service!!

Absolutely excellent service from Cyclelane! I was let down by big name retailer several times when ordering a bike for my son's birthday. Found these guys online and they had the same bike in stock which I ordered on a Thursday and this came the following Monday, which arrived in good time for his birthday. Incredible service and I will be definitely be using these again for any future purchases. Highly recommend using Cyclelane for anyone wishing to buy a new bike!!!

9 October 2021
Unprompted review
Rated 5 out of 5 stars

Really impressive service

Really impressive service. Told me when and where my order will be. The bike was delayed but it wasn't their fault because of the pandemic its very hard to get bikes anyways. The bike was neatly packed and not even a scratch from the transport. Would highly recommend.

1 September 2021
Unprompted review
Rated 5 out of 5 stars

Merida Silex 200

Ordering was straightforward, good contact with the shop. I rang the shop to discuss delivery days and they delivered on a better day when i was working from home - very helpful.
I would absolutely order from these again, thank you

13 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered my bike using cycle to work scheme voucher, showed the voucher and they took care of everything. Great advice given to me when selecting bike, and again when I went to collect it - I was given a run through of the bikes features etc which was much appreciated. Will use cyclelane again for future purchases and servicing

16 June 2021
Unprompted review
Rated 5 out of 5 stars

Great service and product

Great service - ordered an Orbea optima 50 online . Received in a couple of days after ordering and all wrapped really well - driver very helpful and friendly. Asked a couple of questions before I bought it and shop very helpful - love the bike and so easy to ride - excellent buying experience

16 June 2021
Unprompted review
Rated 5 out of 5 stars

Great service!

I picked up my new Merida Scultura 200 from Cyclelane recently and couldn’t be happier with it. I ordered the bike online using the cycle2work scheme and it was ready to pick up a week later. John and his team went the extra mile and gave great advice. A great find of a shop and I’ll definitely be back in for any additional cycling purchases!

29 May 2021
Unprompted review
Rated 1 out of 5 stars

Disappointing attitude of staff

Condescending individual who was almost confrontational in his approach to offering advice. He did make me think I needed some expert advice but he made sure in his attitude that it wasn’t his advice I would heed or his shop that would get my business. Shame because I was keen to support a local business

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Great service 👌🏻

Great service! Felt a very personalised, family run style service. My daughter loves her bike and would definitely use cycle lane again.

16 May 2021
Unprompted review
Rated 5 out of 5 stars

Cyclelane were amazing!

Cyclelane were amazing from start to finish. They were helpful and responsive on the phone and via email. They advised honestly and kept in touch by messaging when the bike was being sent to make sure that suited us. They even messaged to make sure everything was ok when it arrived!

9 April 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service and speedy replies to…

Brilliant service and speedy replies to emails. I wanted a frog bike for my daughters 4th birthday, and the one I wanted was sold out everywhere.
Cycle Lane had one left in stock and made sure delivery got here in time for her birthday. Very pleased with the bike and it was well packaged. Really great service, thanks John.

5 April 2021
Unprompted review
Rated 5 out of 5 stars

Top Service with great knowledge of products

Was on the look out for a disc road bike and Cyclelane had a Merida reacto 7000e at a great price in my budget, over the phone query was dealt with promptly and professionally by John who advised on correct sizing for my height for the Merida. Purchase and pick up was problem free and great socially distanced handover given as a pavement pick up explaining all bikes functions and maintenance. Would definitely recommend.

26 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Bought my daughter’s first pedal bike a couple weeks ago. Knew I wanted a Frog but was unsure of size and given Covid couldn’t just take her to sit on them.
Phoned up and got excellent advice and as a result I got one that fits perfectly ( would have bought wrong size before speaking to them). Delivered promptly, built and ready to go.
Daughter is delighted with it

26 March 2021
Unprompted review

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