Cycle Exchange Reviews 1,858

Vitus zx-1 evo sram red axs ordered on-line and received a couple of days, well packaged. Superb bike hardly a mark on it and the main one on the downtube was rubbed off by the guy at Bicycle Lo... See more

With just one week to go before the Triathlon Nationals, we realised that my son, who was racing in the 13-14 yr cohort, had outgrown his BMC Teammachine. Not only did Cycle Exchange help us choose th... See more

Max is a cycle enthusiast over a sales person that supported me through the whole purchase of a pre owned late model Cannondale Synapse at nearly 50% of the current RRP. I was made to welcome and give... See more

The team at Cycle Exchange are simply brilliant. I’d been searching for a specific bike for quite some time, and they kept me updated with new stock and upcoming arrivals throughout. Not only did they... See more

excellent thanks.... looks even better than the photo's and very nice set-up have put the basics on but waiting for the roads to dry out before giving it a spin, my giant content sl is 2kg heavier but... See more

If I could give 10 stars, I would. I have long searched for a pinarello Dogma F, and I ended up buying at Cycle exchange as the bike looked as it was new, however the price was super convenient, way... See more

This is my second Pinarello from Cycle Exchange - the first, a Dogma, is still great and going strong but I wanted something for endurance and liked the look of the X series so bought a 5 and upgraded... See more

I’m so happy with my new bike, and really pleased with the service from Cycle Exchange. The team are responsive to messages and so helpful. My order was shipped within less than 24 hours and it’s e... See more

Was a bit dubious about buying used needn't have been. Fantastic choice of bikes and I found the exact make and model I was wanting. Very truthfull about any scuffs and scratches with photos. Buying p... See more

Had a great experience here, highly recommend for anyone in the market for a premium used bike. I contacted them ahead of time and they ensured the bikes I was interested were available on the day,... See more

Lucky enough to purchase a stunning Reilly Titanium Fusion Bike at a very competitive price. The bike was described as immaculate and it did not disappoint, it was truly stunning. Great communication... See more

Excellent service from the moment we arrived. Saw the bike on the internet and it was exactly as described when we arrived. A great atmosphere in the shop, amazing bikes, really busy which was wonder... See more

Really appreciate the pre buying customer service, making bike available for viewing and a quick test ride. All questions promptly answered. Very good communications all through process and no pressur... See more

Great product at a very good price, really good service. I emailed with some questions and got a very quick, clear response. Every step after that was met with really prompt and clear communication an... See more

I had travelled from Cornwall to collect a bike I had purchased online. There had been a small misunderstanding, partly cause by myself. There was a significant cost to add to the price due to the mi... See more

Got to say the whole cycle exchange buying process was excellent. Tried multiple bikes multiple times, they fixed immediately a number of small issues and the price was great for a bike that to all i... See more

great help with finding suitable bikes for youth triathlon, along with all the problems of UCI legal kit and the ability to gear restrict. fantastic service from sale staff and workshop to make sure... See more

Delighted beyond expectation ! Superb communication from start to hand over . The bike was exactly as described and I would certainly recommend Cycle Exchange to anyone who feels their dream bi... See more

A very good selection of bikes to choose from. The customer service and speed of communication was fantastic. You can expect a little reduction on any bike you are choosing to part exchange in as thei... See more

I find it quite rare nowadays to find a company that actually does what they say without chasing, drama or some level of inconvenience, so Cycle Exchange were a pleasant surprise. The response time to... See more

Excellent range of bikes. Found exactly the make and model I was looking for at a good price. Went for the personal delivery option. Bike arrived fully assembled and serviced exactly as described. Cou... See more

On the cycle exchange I found some true gems at a good price. Personal attention from Matt and especially Josh was truly special The service, communication and willingness to make my bike d... See more

Bikes are all top notch and good as new. Service received from Hazel and Josh was excellent too. Very prompt email communication and in store couldn't be more helpful. Took a bike out to test whilst w... See more

Great experience. Very quick coming back to all my queries. The bike was dispatched very quickly and the delivery option was great, and affordable thanks to the promotion. The bike is as described, al... See more

So pleased with every aspect of this company! I got a great deal on a bike that it in fantastic condition. They delivered to my home within 2-3 days and the courier they used was absolutely lovely. Th... See more

Excellent service. Bought a Orro gravel bike late evening online and it was packaged and despatched the next morning. Only delay was the courier company . Bike was better than I thought and the marks... See more

Got an offer through for my bike which was quite frankly offensive, considering they are marketing the EXACT same models/specs for what would have been a 133% markup. Just plain greedy. I'd rather the... See more

Excellent customer service and stock to help exchanging bikes or purchasing bikes very easy. Able to answer all questions and help with all your cycling needs. Onsite mechanics are also very helpful.... See more

Shit show of a company left hand doesn't know what the right hand is doing. Then they have the audacity to not even accept responsibility after their own mistake. Stay clear! Lets provide some clear... See more

Josh was really helpful in finding the right bike I was looking for and made the process really easy. He kept me updated on everything and was quick to respond to any questions I had. Delivered on ti... See more

I recently bought a bike frame from the Kingston store. The team - both in the office and the bike mechanic - went out of their way to be accommodating and helpful, as well and being incredibly friend... See more

I've bought two bikes now from cycle exchange. My latest (a TT bike) arrived 4 after I bought it and was in better condition that i'd hoped. If you a looking to get the discount of a second hand b... See more

I decided to trade in a bike I no longer used. The exchange was very smooth. The description of my purchased bike was accurate. The bike mechanic who examined my bike was very helpful and pointed a f... See more

Great to deal with. Everything is made so easy. First class company. Communication, delivery was exceptional. I have used them twice now. I would not use any other bike seller. Brilliant

This is the first time we have dealt with them and from the outset to completion the journey was absolutely amazing. Have no hesitation in recommending this company to anyone. So professional. Martin... See more

What a internet find. Cycle exchange has some proper bargains. Easy to deal with, great customer service and even a follow up to ensure the item was well received. Highly recommend.

Excellent cycle exchange and outlet for parts and bikes Very supportive and helpful customer service. Quick to answer and friendly as well as personal attendance for customer arrangements . Wouldn’... See more

Very helpful, knowledgeable staff, provided an accurate description of the bike and answered all my technical queries. Straightforward using Cycle2work and bike was delivered as described in perfect w... See more

Was able to purchase my dream bike by trading in 2 bikes at Cycle Exchange. Staff are helpful and knowledgeable. Don’t expect as much as you get for your bike sold privately instead you get a fair pri... See more

Bought a bike on Cycle to Work through these guys and it was a seamless and positive experience. Emails in advance were responded to almost immediately. I visited the store and while my chosen bik... See more

Communication re Cycle to Work Scheme was faultless from knowledgeable and helpful staff. Transaction was very easy. I love my new bike, just waiting for better weather....

Very good company. All really nice staff. Mechanic even tuned my partners gears quickly whilst I was sorting out the demo. Found a good gravel bike at a good price. The 5min test ride is not quite eno... See more

Ordered a SystemSix Hi Mod. I had a few questions which were either answered promptly or I was guided to where to find the information. They were very helpful and delivery was quick. The frame was als... See more

Awaiting a final outcome. Should good customer service prevail, I'll amend my review accordingly to reflect that and end the tale. I used Cycle Exchange after A LO... See more

Great experience from start to finish. Well structured website with clear and relevant info related to the frame I purchased plus the option to speak direct with one of the team.

Big thanks to Mo and the team for converting my Diverge to GRX Di2 really helpful throughout and kept me updated and its just so much better for the upgrade, flies along!

Great service from the guys at Cycle Exchange as always. Have dealt with Josh since the early days, quality bikes that are thoroughly checked over. Highly recommended

Outstanding communication and support throughout the purchasing process to make sure I was getting the right bike for me. The Premium Hand Delivery service is a great addition if you are purchasing a... See more

Excellent service from start to finish. Bike was perfectly as discribed. There was an issue with the e-bike charger and the team very quickly and efficiently ordered a new one and got it out to me asa... See more

Had been looking for this particular bike for a while (Liv Langma Pro). Finally came up in my size. I traded in a gravel bike in exchange. The whole process was straightforward and the staff were g... See more

Many thanks to Hazel and Todd, Really great service and finished off with some excellent workshop support to customise the bike a great experience all round thanks