Difficulty at first was that the CyberGhost icon appears in the menu bar on top and the one on the desktop is not activated to open CyberGhost. This caused quite some profound confusion! Otherwise t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For my VPN needs 7 different devices are not enough. 10 as other providers allow, would be better! The functionality of CyberGhost VPN is great. No complaints necessary.
Company replied
So far so good. I was using a different VPN but saw the price of Cyberghost and switched. If later on and i don't like it i won't buy anymore because there are lot of other VPN services out there.
Company replied
Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ ser... See more
Company details
About CyberGhost VPN
Written by the company
Founded in 2011 in Romania, we are the makers of one of the world's most reliable privacy and security solutions in the world: CyberGhost VPN. We secure and anonymize the online presence of over 30 million users across the globe.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
Why CyberGhost VPN
Written by the company
- No Logs Policy
- "Here at CyberGhost, we’ve always followed the Privacy by Design principle. We don’t collect any type of data we don’t absolutely need. It’s the most reliable approach for us to provide you with a secure infrastructure and protect your digital privacy." Timo Beyel, CTO, CyberGhost VPN
- Global Servers Coverage
- With a global fleet of VPN servers in 90+ countries, we give you blazing-fast speeds and unlimited bandwidth. No more buffering, throttling from your Internet Service Provider, or proxy errors with our VPN connection!
- Connect to 7 devices at the same time
- Just one subscription covers and protects up to 7 devices simultaneously
45-day money-back guarantee
Test our VPN apps and enjoy our extensive money-back guarantee
If you aren’t 100% satisfied with CyberGhost VPN’s service for whatever reason, we have a money-back guarantee to safeguard your purchase.
Looking to buy a monthly subscription? We’ve got you covered with a 14-day money-back guarantee. Got hold of one of our longer subscriptions? You get 45 days to put our apps to the test.
Contact info
68 Polona Street, 010494, Bucharest, Romania
- support@cyberghost.ro
- cyberghostvpn.com
4.0
Great
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It really does not work reliably
It really does not work reliably, moreover it's own by
Kape Technologies plc (formerly Crossrider Ltd.), a British-Israeli company owned by businessman Teddy Sagi. Kape owns the VPN service and cybersecurity companies CyberGhost, Private Internet Access, ZenMate, ExpressVPN, and Intego. The development center of Kape is located in the Azrieli Sarona Tower in Tel Aviv.
12 March 2026
Unprompted review
The handling of the VPN is as easy as it gets
The handling of the VPN is as easy as it can get. Unfortunately, the VPN did not do what I needed as a lot of their servers appear to be black listed regarding the circumvention of geo blocking (this may be the case for most of the bigger providers). Anyway, the main point is actually that the refund had been granted fast and without any discussion, contrary to what I usually experienced.
8 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fast and easy to install.
7 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you found the app fast and easy to install. Providing a quick and hassle-free setup experience is exactly what we aim for.
Thank you so much for taking the time to share your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
Very good so far
10 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you are having a very good experience with our service so far. Providing a reliable and high-quality experience from day one is exactly what we strive for.
Thank you so much for taking the time to share your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that everything is going well so far and that you experienced a seamless setup on multiple devices. Providing a hassle-free and reliable experience across all your devices is exactly what we strive for.
Thank you so much for taking the time to share your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
Good protection.
Good protection.
Sometimes the server search and connection took a long amounbt of time.
9 March 2026
Unprompted review
Generally it works brilliantly but…
Generally it works brilliantly but there are times when the dedicated servers do not.
8 March 2026
Unprompted review
Easy Installation
Easy Installation, also on different devices. Even Russian VPN worked on the Spot!
5 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you experienced an easy installation across different devices and that the Russian VPN server worked perfectly on the spot. Providing a fast, reliable, and versatile connection wherever you need it is exactly what we strive for.
Thank you so much for taking the time to share your fantastic feedback!
Warm regards,
The CyberGhost VPN Support Team
To be honest
To be honest, at first I thought it wasnt working. I was using it for streaming and it almost always recognized the VPN. then I realized Im using it wrong and its even smarter than what I thought. I didnt see the option - for streaming.
Not only does it give you the best ips for streaming in any country you need, but it tells you WHICH IP IS BEST FOR EACH STREAMING SERVICE. it had not failed me once. 5/5
7 March 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you discovered our dedicated streaming-optimized servers and that they are working flawlessly for you. We purposely design those specialized servers to target specific platforms in each country so our users can enjoy a reliable, unblocked streaming experience without the guesswork.
Warm regards,
The CyberGhost VPN Support Team
Works well at home!
I managed to install your VPN on my desktop computer and my cell phone, and it works great!
The only problem is that when I go to work, I can't connect to the VPN with another Wi-Fi connection. I still need to resolve this issue. That's the only reason I'm giving it 4 stars as a VPN. I'm glad my back is covered!
The next morning, a car was parked on the street near my house in the countryside. I think my internet service provider noticed something unusual... :)
6 March 2026
Unprompted review
The service was very helpful
The service was very helpful. However, the problem wasn´t solved
24 February 2026
Unprompted review
Second time renewing
Second time renewing. Amazing and worth the money. Thanks ghostie
27 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that this is your second time renewing with us and that you find CyberGhost amazing and well worth the money. Hearing from our returning "Ghosties" is always the absolute best, and keeping your digital life secure and seamless is exactly what we strive for.
Thank you so much for your continued loyalty and for taking the time to share your fantastic feedback!
Warm regards,
The CyberGhost VPN Support Team
Awesome 👻
Thanks for packaging it in affordable prices! Enjoying it.
28 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you are enjoying the service and that our affordable pricing options hit the mark for you. Providing top-tier privacy and security at a great value is exactly what we strive for.
Thank you so much for taking the time to share your positive feedback! Enjoy your secure browsing!
Warm regards,
The CyberGhost VPN Support Team
All good so far
21 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that everything has been going smoothly and working well for you so far. Providing a consistently reliable and worry-free experience is exactly what we strive for.
Thank you so much for taking the time to share your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you find CyberGhost fast, reliable, and that you have received good support. Providing a high-speed connection, a dependable product, and a helpful customer care team is exactly what we strive for.
Thank you so much for taking the time to share your fantastic feedback!
Warm regards,
The CyberGhost VPN Support Team
Cyberghost scam
Title: SCAM: Charging for a broken service and non-existent support
"Total scam. I’ve been a customer for months, but the service has been completely broken for over a week (ERR_NETWORK_ACCESS_DENIED). I am being charged €14.51 monthly (Invoice# 3615451) for a VPN that doesn't even allow me to browse the internet.
The 'support' is a joke. They claim to escalate the ticket (#31477410) only to send automated emails days later asking if I still need help. They are literally ghosting me while keeping my money.
I demand an immediate refund for my last payment. If you value your money and your time, STAY AWAY from CyberGhost. Their support is just a bunch of bots designed to avoid giving refunds."
9 February 2026
Unprompted review
Reply from CyberGhost VPN
Hi laura botin,
I can completely understand your anger. Being charged for a service that is blocking your internet access and feeling like support is ignoring you is incredibly frustrating.
We have looked into ticket #31477410 and can confirm that our team has fully processed your requested refund. You can find the official receipt for this transaction directly inside that support ticket thread for your records. Please note it may take 5 to 10 business days for the funds to appear in your account.
Best,
CyberGhost VPN Team
The function is easy!
The function is easy!
Now I wait till Formula one is running before I cancel the actual possibility for looking formular one.
15 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you find the app so easy to use.
Thank you so much for taking the time to share your positive feedback! Enjoy the upcoming races!
Warm regards,
The CyberGhost VPN Support Team
It works fine and fast!
20 February 2026
Unprompted review
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that CyberGhost is working perfectly and fast for you. Providing a high-speed, reliable, and seamless connection is exactly what we strive for.
Thank you so much for taking the time to share your positive feedback!
Warm regards,
The CyberGhost VPN Support Team
Reply from CyberGhost VPN
That's wonderful to hear! We are absolutely thrilled to know that you are happy with the service and that you found our customer support team to be very efficient. Providing a high-quality product alongside a quick, helpful support team is exactly what we strive for.
Thank you so much for taking the time to share your fantastic feedback!
Warm regards,
The CyberGhost VPN Support Team
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