Looked at this style for a while before purchasing. Price was very good as it was significantly reduced from RRP. Delivery from purchase also good. No nonsense with order/delivery/ price , looks like... See more
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Review summary
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Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... See more
Company replied
Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
Company replied
Cutwel have a great service overall. Their catalogue is full of the essentials and some other niche equipment which is very useful at times. The overall quality of their gear is great, especially cutw... See more
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Company details
Written by the company
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Contact info
Unit A, BD19 4DH, CLECKHEATON, United Kingdom
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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Reply from Cutwel
Thank you for your review, I'm really happy to see your order got to you in the end, albeit later than we would have hoped, we really appreciate your time and patience whilst we got this sorted for you.
Kind Regards
Caroline@Cutwel
excellent service
4 June 2026
Reply from Cutwel
Thank you for your review, we really appreciate it.
Kind Regards
Caroline@Cutwel
Disappointed
I was disappointed as I ordered 2 off 2.65mm drills but I received 2 off 2.6mm drills, as measured with a micrometer. Furthermore the package was grossly oversized for the product.
4 June 2026
Reply from Cutwel
Thank you for the review. I’m really sorry for both the incorrect drill sizes and the oversized packaging, we appreciate you taking the time to let us know.
Regarding the packaging, we had unfortunately completely run out of our smaller jiffy bags on the day your order was due to be dispatched. Rather than delay your delivery, the team used the next available size so the order could still leave the same day. We understand this wasn’t ideal and apologise for the inconvenience.
As for the drills, we’re very sorry you received 2.6 mm instead of 2.65 mm. We’d be happy to either credit the cost back to you or arrange replacements to be sent out free of charge. If you’d prefer replacements, we’ll have them checked by one of our technical team before dispatch, as your feedback may have uncovered a labelling error that we want to investigate.
Kind Regards
Caroline@Cutwel
quick and easy got what i wanted
2 June 2026
Reply from Cutwel
Thank you for taking the time to leave us a review and for your 5 star rating, we really appreciate it.
Easy ordering and great delivery…
Easy ordering and great delivery service. The Web shop description of parts could be more detailed as I sometimes find it lacking but normally this can be fixed with a phone call
2 June 2026
Reply from Cutwel
Thank you for taking the time to leave us this review and for your valuable feedback regarding product descriptions, if you do ever get time please drop me an email on c.cooke@cutwel.net or give me a call on 01924 869610, It would be great to find out the products you were looking at and what information you'd like to see going forward 😊
Kind Regards
Caroline@cutwel.net
Reply from Cutwel
Thank you for taking the time to leave us this review and for your 5 star rating.
Easy to use website
Easy to use website, competitive prices and fast, well packed delivery. Will certainly be using them again!
1 June 2026
Reply from Cutwel
Thank you so much for your comments and 5 star rating, it's much appreciated.
Reply from Cutwel
Thank you for taking the time to leave us this review, we really appreciate your comments.
Why the difference?
Why the difference?
I was able to buy 10 inserts from China for £13, you charged £20 for 2 inserts.
Were yours better quality, I can’t say at the moment as I’ve not used them yet. Was your delivery time shorter, it took almost a week for them to arrive, the ones from China arrive just three days latter (includes a weekend) So why the difference?
I’ve now had chance to compare the performance of the inserts and can honestly say the inserts from Cutwel are superior, the quality of the cut and lower wear rate is quite noticeable, You pay for quality.
29 May 2026
Reply from Cutwel
Thank you for your review. We appreciate you raising this and understand why the price difference caught your attention. Our inserts are sourced through our tried & trusted manufacturers Korloy, and supplied to us with full quality assurance, traceability and technical support, which does mean the cost can be higher than unbranded imports.
I am sorry to hear the delivery took longer than expected, that’s not the experience we aim to provide.
If you have any issues once you’ve had chance to use the inserts, please let us know and we’ll be happy to help.
Edit-Thank you for your updating your review and your new comments regarding the performance, I'm so happy you noticed a difference with the wear time, please don't hesitate to contact us if there is anything we can help you with in the future.
Kind Regards
Caroline@Cutwel
Easy use of online portal
28 May 2026
Reply from Cutwel
Big thanks for the rating. Glad the website made everything easy from your side.
Great company to deal with
Great company to deal with. Happy to give expert technical advice and great customer service.
27 May 2026
Reply from Cutwel
Thank you for the review. We appreciate you sharing such positive feedback, it's great to hear you found us a good company to deal with and that the team were able to give solid technical advice alongside good customer service.
Kind Regards
Caroline@Cutwel
Next Day Delivery
Product I received is what I needed, but I ordered on a Friday and made sure to call Cutwel prior to ordering to check that if I ordered for next day delivery it would come on Saturday. They agreed that if ordered with next day delivery it would come Saturday, I did not receive until Tuesday which hindered my plans.
15 May 2026
Reply from Cutwel
Thank you for the review. I’m so sorry to hear your delivery didn’t arrive on the Saturday as promised, especially after you took the time to call ahead and check.
We appreciate you letting us know what happened, and we understand how frustrating it must have been when it didn’t turn up until Tuesday and disrupted your plans.
We’ll pass this on internally so the team can look into why the Saturday service wasn’t met and make sure expectations are set correctly in future.
Kind Regards
Caroline@Cutwel
Excellent advice on the best cutters to…
Excellent advice on the best cutters to use on our current project.
Next morning delivery.
19 May 2026
Reply from Cutwel
Thanks for taking the time to leave a review. Glad the ordering process was smooth.
Reply from Cutwel
Thank you for the review. We appreciate you letting us know the website was easy to use and that everything went smoothly from start to finish.
Kind Regards
Caroline@Cutwel
100% On time delivery
18 May 2026
Reply from Cutwel
Thank you for the 5 star review, we really appreciate it.
Web site is misleading
Web site is misleading
2 occasions in 7 days
Stock is showing online then delivery is either short or not coming
19 May 2026
Reply from Cutwel
Thank you for the review. We appreciate you letting us know this has happened twice in such a short space of time, and we understand how frustrating it is when the website shows stock but the delivery ends up short or delayed. Your feedback is noted, and we’ll be looking at this to make sure the information shown online is clearer and more reliable.
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thank you for your comments and review, we really appreciate it.
Reply from Cutwel
Thank you for the review. We appreciate you choosing us for your first order, and it’s great to hear the service was excellent and the shipping was fast.
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thank you for your comments and 5 star review, we really appreciate it.
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