Cut Throat Club Reviews 

Firstly, the kit is awesome, the products are great and the swag in the box is hands down second to none in terms of presentation. I couldn't be happier with the products.

Secondly, I want to offer a testament to their devotion and dedication to their customer base by sharing my negative experience turned positive.

I ordered March 10, 2023, and it was shipped out that same day. However, I am in the EU and the item was shipped from the UK. I knew and expected this, so I was likewise expecting to pay for VAT and import fees. I could have ordered from within EU and avoided that, but I felt very intrigued to order from them because the site and the user experience made me feel like these folks really do care about their image and business. That hunch turned out to be correct, as evidenced by the challenges that later arose and their constant communication during it.

I had a very difficult time with the customs clearance. This was entirely due to the behaviour and mentality of people working in the shipping company. I won't go in to specifics of which company, but the country I'm in is widely known for having the worst customer service imaginable. Compounding to the problem is an even stronger distaste for dealing with foreigners living here, of which I am.

Due to this, the package was needlessly held up in customs for more than week while trying to navigate the muddy waters of rude and unhelpful "customer service" representatives who would simply hang up the phone, give one sentence responses with no detail or elaboration on the questions, no directions on how to proceed or even answer the phone and put the headset on the desk while they went about their work typing away. Email communications with the shipping agency were likewise horrible, as the only thing they repeatedly replied with was a response telling me to fill out a form containing the shippers business information (EORI, VPID) and information about the tarrif data, etc.

Cut Throat support folks informed me that they had already provided all data to the shipping agency repeatedly. But I won't lie - at one point I even went and pulled Cut Throat Clubs parent company registration data, company filings and EORI number to verify the legitimacy. The friendliness of their staff had gotten me suspicious at one point, another repercussion of living in this country for so long where you begin to question the motive behind positive customer service experiences.

Once digging deeper in to things on my end, it became abundantly clear that the shipping agency basically screwed up everything that they could, including switching the costs to the wrong currency which more than doubled the duties due. And as far as sending me the paperwork wanting company tax details for the sender, this was simply the laziness of the workers not wanting to do their job.

Throughout all of the fiasco of dealing with this, the folks at Cut Throat Club remained extremely responsive and vigilante in working with the shipper from their end to try and clear it up. The customer service of Cut Throat Club is absolutely astounding and leaves little to nothing to be desired.

They repeatedly offered solutions to compensate for the situation despite it really not being their fault. For example, they offered to refund the amount in full in good faith/will and to revisit if and when the package arrived. While I did come quite close to cancelling the order, I felt some of the offers for resolution they made put all risk and burden on them, yielding such a pleasant and refreshing experience from the "norm" I've grown used to living here that I became determined to get the shipping mess sorted and turn what was a horrible experience in to a happy one for both parties.

After all this, I can honestly say it is incredibly apparent that their brand image and reputation are of utmost importance to them. I will recommend them to everyone I know, and I will do business with them again; Though next time I'll ship to another destination country and deal with a forwarding company.

Thank you guys for the awesome responsiveness and the eagerness to make this a good experience. I've not had such a customer oriented interaction since I've moved here and may put another order in soon just to experience it again.

Quick delivery, packaged well, great product. Forgot what it was like to shave with something sharp

My straight razor was not very sharp when I got it back. It needed to be resharpened in order to get a good shave. I decided to try and sharpen it myself and it was much sharper.

As advertised and great quality. Quick delivery too.

Cut Throat Club has a superb set of shaving products available to choose from, and I decided to go with the Tortoiseshell razor, which arrived after a few days of purchase. I was really impressed with how it looks and feels to shave with. Very happy with the product and will be sure to keep it oiled and well maintained for years to come!

Quick and efficient service along with great product.Would recommend to anyone.

Prompt service and delivery with quality products and good pricing

The online purchase system is simple and straightforward, sales and ETA email send immediately (virtually) and arrived on time.

Colonel shaving brush is a excellent and creates a great lather to shave with.

It was good to find straight razor products available and delivered promptly and efficiently with a good range of products

First class service, ordered on a sunday and arrived on the Tuesday will use again for sure Thank you.
Uk customer

I purchased it for my husband as a Christmas Present, 2022. The delivery was very fast, within 24 hrs, although I ordered it during the weekend. It arrived in a very nicely presented box.
It looks so much nicer in hand than on the pictures, online.
First use was it just amazing: So much lighter than previously used none fix blade razor.
With one, smoots sweep shaving instead of little bit at a time due to longer blade.
Easier to handle due to design. Well balanced.
Beautiful present, thank you

Shipping was fast, product is great. Maybe include a little page to your website and how to use a straight edge razor or something?

Fast delivery, beautifully present

Dovo Prima 5/8 (Bovine Horn) Cut Throat Razor

Picked for the beautiful handle that was represented in the picture instead it was fully black with the bottom of the handle a white colour.

The team at cut throat said it was a known issue with Dovo. I wish they would've checked before shipping it out. I needed a razor blade and couldn't stuff around with exchanging and waiting which they did offer instead recieving another item for the price difference.

Basically you are paying more for the same finish as the ebony handle that is worth $150 less.

Great service and quick delivery

Beautiful website, easy to navigate. Great range of products and reasonable pricing. Extremely welcoming staff members who are fantastic at customer service, satisfaction and trouble shooting. Could not be more satisfied.

Great customer service, products aren’t bad either 😀