CustomUniforms.co.uk Reviews 

201
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the garments, noting that the fabrics are soft, cosy, and durable. Many people also point out that the custom logos and embroidery work are executed with incredible detail and clarity. Reviewers emphasize that the ordering procedure is remarkably straightforward and user-friendly from start to finish. Additionally, consumers appreciate receiving digital proof previews to confirm designs and text before items are manufactured. Finally, shoppers mention that delivery is consistently fast, and the support team remains exceptionally helpful and responsive throughout the entire process.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, frequently praising the soft fabrics and durable... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the garments, hoodies,... See more

Order

Clients share positive opinions on order, highlighting how simple, quick, and hassle-free the overall process... See more

Delivery service

Customers had great satisfaction with the delivery service, consistently noting that orders arrived very... See more

Service

Customers consistently note positive experiences with service, expressing immense satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered from them twice now. Lovely fleeces, keeps you fairly warm, especially during night shifts in the ward. Prompt and sends you a picture of the personalisation before customising the item.... See more

Rated 5 out of 5 stars

Amazing quality, super efficient customer service - when you place your order, they’ll contact you via email to ask if the logo is what you want before dispatch which I think is great. Colleagues at w... See more

Rated 5 out of 5 stars

Im so pleased, and i know my wife will love it. The quality is great and the logo is stitched really intricately so it's so clear to read. Great pre-delivery service as well by them sending me a... See more

Rated 5 out of 5 stars

NHS fleeces that comply the NHS dress code - ideal. Customised with name so they don't mysteriously disappear. Ordering was straight forward. They sent me a proof by email to confirm I was happy - gre... See more


Company details

  1. Uniform Store

Written by the company

Custom Uniforms are the leading NHS Uniforms Suppliers and Work Uniforms. We offer Embroidery & Printing onto a wide range of Workwear for great prices


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(201)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Well what can I say..

Well what can I say... it’s not positive at all so I ordered 2 hoodies with them getting back to me saying they can’t do the logo of NHS well I never asked for it so yea please do both our names and staff nurse titles as order! So I waited and waited and got a mail and message saying my delivery will be delivered on a wed which I waited in for! I opened the package and only one hoodie of the order was there. I clearly paid for 2 so messaged them and they never got back to me I had to message AGAIN and they apologised! I messaged back saying please send this ASAP as already waited all this time with.... no reply! I messaged AGAIN asking where the other hoodie was which is now over 5,weeks with my money in their bank! Ohhhh and literally 5 mins later I had a text and email of next day delivery!
The company is a flippin nightmare and I will never recommend to any of my colleagues I will tell them of my nightmare and make sure they get no more orders! I’m done! I understand covid and restrictions but come on custom uniforms get the orders right, you took my money which is not cheap at all
And actually it’s not great quality there is no stretch it’s not comfortable for nurses and doing the jobs we do!
Avoid

17 August 2021
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I waited weeks for my order to arrive and when it finally did it was totally the wrong size. I already have a coat with them so I ordered another one in a size smaller, however when it arrived the coat is much bigger than the one I already have. I've emailed them over this 4 times over the past 2 weeks to arrange a return but they are ignoring my emails.

7 June 2021
Unprompted review
Rated 5 out of 5 stars

Prompt and excellent service

I ordered a hoodie for my daughter as she started her MSc Nursing and thought it would be a lovely gift for her birthday. Wasn't disappointed. Excellent product and service.
Thank you

22 April 2021
Unprompted review
Rated 2 out of 5 stars

Very disappointed

Hoodie has arrived after a long wait (which was advised), I love the look of the hoodie however I’m not able to wear it because the inside lining sheds all over my white work tunic! I’ve washed this 5 times now and used a lint brush after every wash but it’s showing no signs of getting better and sheds just as much as it did the first time I washed it. Absolutely gutted as these hoodies cost £19.95 plus an extortionate £7.50 delivery charge (why the delivery has to be so expensive I cannot understand). Left with a hoodie I can’t even use.

12 April 2021
Unprompted review
Rated 4 out of 5 stars

I love my custom fleece

I love my custom fleece, the quality is superb. Little bit disappointed with the delivery time as I took around 2 months to arrive

7 September 2020
Unprompted review
Rated 2 out of 5 stars

Dispatch time was 8 weeks

Although I totally understand times may be extended due to the pandemic I didn’t read any notice anywhere before ordering that it would take 8 weeks. After 4 weeks I contacted them and they said I would be sent a design for approval in a few day’s and then it would be another 4 weeks from then. If I had know all this when ordering I would probably have took the risk and ordered more, as I didn’t know the time scale I only ordered one polo top for work

7 September 2020
Unprompted review
Rated 5 out of 5 stars

Zip up top

Arrived as expected, good quality, good communication from the company regarding delivery and progress. Would use again

6 September 2020
Unprompted review
Rated 5 out of 5 stars

Really happy with the 2 jackets…

Really happy with the 2 jackets received, It took a while longer but bearing in mind the current Covid-19 restrictions it was a good experience and communications were excellent.
Keep up the good work;-)

5 September 2020
Unprompted review
Rated 3 out of 5 stars

Not a product review when you don’t have the product yet.

I placed my order 23/07/2020. It’s now 5/09/2020 and despite the company asking for a review, I am still awaiting my order. I emailed last Sunday and was assured it would be out for delivery week commencing 31/8/2020 and they said I would receive an email from the courier company. I have not received an email or the product yet. I ordered 1 personalised fleece. The quality of your work is high (A friend of mine has a jacket and recommended this business) and I understand there are delays due to demand and Covid-19 but I cannot review a purchase that I have not received. Apologies.

5 September 2020
Unprompted review
Rated 4 out of 5 stars

The quality of my garment is great and…

The quality of my garment is great and very good size. It is exactly how I wanted it, the only negative feedback is the time that I waited for it, however this is to be expected as it was throughout covid pandemic but only got explanation when I queried where my order was. I’m would not let this put me off ordering from here again though.

1 September 2020
Unprompted review
Rated 1 out of 5 stars

I ordered my rainbow personalised…

I ordered my rainbow personalised hoodie nearly 3mths ago and still waiting for it to arrive, very disappointed when my work colleagues didn't have to wait this long. Due to this my rating is low

9 August 2020
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and pleasant customer…

Extremely helpful and pleasant customer service. Liz was quick to respond to any questions. Our team all love their personalised fleeces. I would say the fleeces are quite generous in size, and good quality. Thank you from our team to your team!
Cheryl

8 August 2020
Unprompted review
Rated 4 out of 5 stars

New Hoodie

In June this year i ordered a new hoodie from your company great but i have only just had the hoodie in the last two weeks i have washed it and it is great it is warm and looks really nice on especially with the hospital logo and my name i am really pleased with it.
my only niggle was the amount of time it took to come but apart from that i am delighted with the hoodie

5 August 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look