I've ordered from them twice now. Lovely fleeces, keeps you fairly warm, especially during night shifts in the ward. Prompt and sends you a picture of the personalisation before customising the item.... See more
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Company details
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Custom Uniforms are the leading NHS Uniforms Suppliers and Work Uniforms. We offer Embroidery & Printing onto a wide range of Workwear for great prices
Contact info
Unit 12 Gerard's Park, College Street, WA10 1FZ, St Helens, Merseyside, United Kingdom
- 01744 601402
- info@customuniforms.co.uk
- customuniforms.co.uk
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Well what can I say..
Well what can I say... it’s not positive at all so I ordered 2 hoodies with them getting back to me saying they can’t do the logo of NHS well I never asked for it so yea please do both our names and staff nurse titles as order! So I waited and waited and got a mail and message saying my delivery will be delivered on a wed which I waited in for! I opened the package and only one hoodie of the order was there. I clearly paid for 2 so messaged them and they never got back to me I had to message AGAIN and they apologised! I messaged back saying please send this ASAP as already waited all this time with.... no reply! I messaged AGAIN asking where the other hoodie was which is now over 5,weeks with my money in their bank! Ohhhh and literally 5 mins later I had a text and email of next day delivery!
The company is a flippin nightmare and I will never recommend to any of my colleagues I will tell them of my nightmare and make sure they get no more orders! I’m done! I understand covid and restrictions but come on custom uniforms get the orders right, you took my money which is not cheap at all
And actually it’s not great quality there is no stretch it’s not comfortable for nurses and doing the jobs we do!
Avoid
Bad customer service
I waited weeks for my order to arrive and when it finally did it was totally the wrong size. I already have a coat with them so I ordered another one in a size smaller, however when it arrived the coat is much bigger than the one I already have. I've emailed them over this 4 times over the past 2 weeks to arrange a return but they are ignoring my emails.
Prompt and excellent service
I ordered a hoodie for my daughter as she started her MSc Nursing and thought it would be a lovely gift for her birthday. Wasn't disappointed. Excellent product and service.
Thank you
Very disappointed
Hoodie has arrived after a long wait (which was advised), I love the look of the hoodie however I’m not able to wear it because the inside lining sheds all over my white work tunic! I’ve washed this 5 times now and used a lint brush after every wash but it’s showing no signs of getting better and sheds just as much as it did the first time I washed it. Absolutely gutted as these hoodies cost £19.95 plus an extortionate £7.50 delivery charge (why the delivery has to be so expensive I cannot understand). Left with a hoodie I can’t even use.
Really pleased with my hoodie, delivery time was about 6 weeks which i thought was a long time
Really pleased with my hoodie
I love my custom fleece
I love my custom fleece, the quality is superb. Little bit disappointed with the delivery time as I took around 2 months to arrive
Dispatch time was 8 weeks
Although I totally understand times may be extended due to the pandemic I didn’t read any notice anywhere before ordering that it would take 8 weeks. After 4 weeks I contacted them and they said I would be sent a design for approval in a few day’s and then it would be another 4 weeks from then. If I had know all this when ordering I would probably have took the risk and ordered more, as I didn’t know the time scale I only ordered one polo top for work
Good Quality
Good quality- took a long time to arrive but it was great when it eventually came
Zip up top
Arrived as expected, good quality, good communication from the company regarding delivery and progress. Would use again
Really happy with the 2 jackets…
Really happy with the 2 jackets received, It took a while longer but bearing in mind the current Covid-19 restrictions it was a good experience and communications were excellent.
Keep up the good work;-)
Not a product review when you don’t have the product yet.
I placed my order 23/07/2020. It’s now 5/09/2020 and despite the company asking for a review, I am still awaiting my order. I emailed last Sunday and was assured it would be out for delivery week commencing 31/8/2020 and they said I would receive an email from the courier company. I have not received an email or the product yet. I ordered 1 personalised fleece. The quality of your work is high (A friend of mine has a jacket and recommended this business) and I understand there are delays due to demand and Covid-19 but I cannot review a purchase that I have not received. Apologies.
The quality of my garment is great and…
The quality of my garment is great and very good size. It is exactly how I wanted it, the only negative feedback is the time that I waited for it, however this is to be expected as it was throughout covid pandemic but only got explanation when I queried where my order was. I’m would not let this put me off ordering from here again though.
I am very happy with my Hoodie
I am very happy with my Hoodie. The feel of it and the size is just right. The logo looks really good too. Thank you so much.
Excellent service and absolutely love…
Excellent service and absolutely love my hoodie
I ordered my rainbow personalised…
I ordered my rainbow personalised hoodie nearly 3mths ago and still waiting for it to arrive, very disappointed when my work colleagues didn't have to wait this long. Due to this my rating is low
Delivery of this item took forever
Delivery of this item took forever, The zip broke after the first weekend, very disappointed. I would not recommend.
Extremely helpful and pleasant customer…
Extremely helpful and pleasant customer service. Liz was quick to respond to any questions. Our team all love their personalised fleeces. I would say the fleeces are quite generous in size, and good quality. Thank you from our team to your team!
Cheryl
New Hoodie
In June this year i ordered a new hoodie from your company great but i have only just had the hoodie in the last two weeks i have washed it and it is great it is warm and looks really nice on especially with the hospital logo and my name i am really pleased with it.
my only niggle was the amount of time it took to come but apart from that i am delighted with the hoodie
Fab service
Fab service, great communication and high quality wear and embroidery.
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