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Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
7200 JACK NEWELL BLVD S, 76118, FORT WORTH, TX, United States
3.8
2 reviews
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Great experience! Helpful staff, answered all of my questions promptly.
Reply from Custom Truck One Source - FORT WORTH
Mark, thank you for taking the time to write us a review. Don't hesitate to reach out if we can assist you with anything else!
One of the WORST buying experiences I've ever had. We purchased 2 brand new 567's (quite a bit of $) & the process went a little like this:
- They originally sent one correct truck & one incorrect truck (wrong color).
- When they were finally ready to be picked up, neither had any diesel fuel... nor did they offer to fill them up. You'd think half a mill would get you some fuel these days, but I guess not.
- Then the real fun began... one truck made it about 15 miles down the road before warning lights & sensors started blaring. Ended up being a bad EGR & was in the shop for a few weeks (quite a bit of lost revenue).
- The other truck didn't last much longer & the solenoid needed work.
- The wiring connections for the dump latches went out not once, but TWICE.
- Last but (probably not least) the pintle hitch, which was 45 days late, was assembled incorrectly.
I understand that COVID has severely messed up the supply chain, but it seemed to be one empty promise after another, lack of communication & poor assemblage.
Overall very, VERY disappointing experience on such a large investment.
Reply from Custom Truck One Source - FORT WORTH
SB, I am so sorry you had a negative experience at our Fort Worth location. This is certainly not the service we strive for. I have passed this onto our Regional Sales Manager, General Manager, and Regional Vice President to look into and address. Any other details you can share, please send to info@customtruck.com. We want to look into the situation and make it right.
-JC
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