Customprogolf Reviews 

221
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent products, competitive pricing, and fast, well-packaged delivery. Many people highlight the ease of finding needed parts and the prompt arrival of their orders, often ahead of schedule. Reviewers also appreciate the great service, with some mentioning helpful and knowledgeable staff who provided excellent advice and even personal delivery. However, some customers also noted significant issues with their orders, particularly concerning golf club head covers. These reviewers reported not receiving their items, a lack of shipping notifications, and delays in refunds, leading to frustration and a perception of poor service.

What people talk about most

Product

Consumers find product to be positive, often praising the availability of replacement parts for outdated... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and quick delivery... See more

Order

Customers had ambiguous experiences with order, with some reporting satisfaction with their purchases, such... See more

Service

Users describe ambiguous interactions with service, with many customers reporting great service, prompt... See more

Price

People report positive experiences with price, often highlighting competitive and reasonable rates. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely easy to find the part i needed.Very fast delivery.All spares readily available for my golf cart.Very competitive pricing and delivery

Rated 5 out of 5 stars

I needed a new Control motherboard for my Powakaddy CT6 golf trolley. I ordered this from CustomPro Golf, and it came promptly, well packed, and with complete instructions for how to fit it. Worked... See more

Rated 5 out of 5 stars

Ordered replacement brushes for powakaddy golf trolley. They arrived within days and were well packaged. Fantastic price as well. Will definitely use them again.

Rated 5 out of 5 stars

Great service from Ed, I think I mistakenly gave an incorrect email address when I placed my order for a motocaddy trolley cover. I gave Ed a call and he confirmed that it had been shipped and arrived... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

221 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(221)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience - placed order, arrived in excellent condition in a couple of days as promised. What else do you need? Superb.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Dependable Spares Supplier.

Used this company twice in recent days, found very good service with quick response and advice. Solved my Powercaddy golf trolley problems, helped by narratives on web site against products.

6 September 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
I placed an order on 4 December 2023 which has still not arrived in Sept 2024. I contacted them by email several times and the last update I had was in March. Having received no response since (I have asked for an update every month) I have now requested a refund which has not been acknowledged or processed. I am unable to get through on their phoneline which goes straight to voicemail. Absolutely horrendous customer service and will not use again.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Replacement Powakaddy Handle

I recently purchased a used replacement handle for my Powakaddy Freeway Titanium cart.
The part was compatible, even though not a like for like replacement.
Ed was kind enough to talk me through the process of replacing the handle and clip thingy, and I now have a fully functioning Powakaddy again (saved from landfill), all for less than £20 including postage.
Lovely, friendly and funny customer experience.
Go on, keep Ed busy, order your part from him today! 😊

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Golf trolley revival.

I’m the proud owner of a Greenhill Golf Trolley but after many years the Front Wheel Assembly has broken and needed replacing.
I searched the internet and came across CustomPro Golf.
Many weeks of searching Ed contacted me to explain that he could not find one but had a Greenhill scrapped frame and if I was willing he could adapt the nose wheel frame with a new axle and a Motocaddy front wheel.
I gave him the go ahead, received the unit last week, fitted and is perfect for the job.
Thanks Ed

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for the amazing service.

This may be my Dads last year golfing. He needs an electric golf cart to play but his first day out this year his cart stopped working on him. It's a very old cart so I searched everywhere on the internet for a very specific part for the motor and came across Custom Pro Golf online. Being from Canada I took a long shot and e-mailed them with a question about the part to see if they could help. Ed got back to me really quickly and told me the exact part I needed and I was able to order it and it was shipped right away. In just about a week I was able to install the replacement brushes in the motor and the motor works like new!

My dad is super happy. He says the motor has never worked this well before. Thank you for the super helpful and prompt service. It's genuinely made a big impact to us, because without your help my Dad wouldn't be able to do what he loved this year. I really appreciate it!

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Many thanks to Ed at CustomPro Golf for…

Many thanks to Ed at CustomPro Golf for making it possible to keep my Powakaddy electric cart functioning. I was in need of parts and Ed was extremely helpful in supplying what was needed and shipping them to me in New York State. It took 7/8 days for the parts to “cross the pond,” clear customs, and arrive at my door. If I need other parts in the future, customprogolf.co.uk is bookmarked!
Rita B

22 May 2024
Unprompted review

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