Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quick... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even... See more
Company replied
I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quali... See more
Company replied
This item was amazing, I had a Groupon voucher and really wasn’t expecting anything brilliant. The canvas arrived quickly and it was really well packaged, the canvass was bright and colour vivid but t... See more
Company replied
Company details
Written by the company
Here at Custom Koala our aim is to help our customer bring their memories to life on a great range of high quality custom photo gifts, printed and manufactured right here in our UK facility! We know that every photo tells a story and holds a special place in our customer's hearts - that’s why our expert team at Custom Koala are passionate about providing personalised gifts that you, your family and your friends will love!
Contact info
United States
- customkoala.co.uk
4.6
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great and quick service
5 September 2023
Reply from Custom koala
Thank you for the kind review. Regards, the Custom Koala Team 🐨
Very nice expensive looking canvas came…
Very nice expensive looking canvas came well packed and protected and arrived a couple of days after ordering was kept upto date with tracking information would recommend and will definitley order again from here
24 August 2023
Reply from Custom koala
Thank you very much for leaving us this great feedback Kelly! We really appreciate it and we're pleased to hear you were happy with your order and services we offer!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you very much Sharon, we're really pleased to hear you were happy with your product and we appreciate you taking the time to leave us this 5 star review!
Best Regards
Custom Koala Team 🐨
It does exactly what it says on the…
It does exactly what it says on the website. Delighted with my purchase
15 August 2023
Reply from Custom koala
Thank you very much for this review Shona! We're so glad to hear that you're happy with the products you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you Dariusz, for taking the time to leave us this review! We're very pleased to hear that you are happy with the service and products we offer!
Best Regards
Custom Koala Team 🐨
Very nice picture
Very nice picture, quick delivery. No problems, although difficult to order on website.
6 August 2023
Reply from Custom koala
Thank you very much for taking the time to leave us this review Yvonne! We're very pleased to hear that you are happy with the products you received.
Customer satisfaction is important to us so we'd like to hear more about the issues you experienced when ordering through our website. Please do reach out to our customer service team at hello@customkoala.co.uk
Best Regards
Custom Koala Team 🐨
Great quality and fast delivery
2 August 2023
Reply from Custom koala
Thank you very much for leaving us this great feedback Kathryn! We really appreciate it and we're pleased to hear you were happy with your order!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you very much for taking the time to leave us this review Sue! We're very pleased to hear that you are happy with your gift and hope it can be of some comfort to its recipient.
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi Stewart
Thank you for taking the time to share your thoughts on the products you purchased from us! We are delighted to know that you are pleased with your items! However, we sincerely apologise for any inconvenience caused by the shipping costs.
We understand that you may have expected combined shipping for your orders. Unfortunately, due to the specific structure of Groupon offers, we are currently unable to combine orders, which results in separate shipping charges for each individual order. We do want to emphasise that this information is stated on the Groupon product page - however we apologise once again for any confusion or inconvenience this may have caused.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We do hope you enjoy your garden cushions and we thank you for your feedback!
Best Regards
Custom Koala Team 🐨
Great quality picture
Great quality picture. Colours really nice and bright
Fast delivery
Good customer service
13 July 2023
Reply from Custom koala
Thank you Sarah for the great feedback!
We really appreciate you taking the time to leave us this review on the products you ordered and the services we provide!
Best Regards
Custom Koala Team 🐨
Definitely use this company again
Delivered was very quick. I had a query about my order and responded within an hour. The colours on my canvas are perfect, exactly as the photo
Would definitely use this company again
2 July 2023
Reply from Custom koala
Thank you vry much for the great review LittleS!
We really appreciate your feedback and we're glad to hear you were happy with our products and services.
Best Regards
Custom Koala Team 🐨
Great Cushions i love them
15 June 2023
Reply from Custom koala
Thank you Eileen for the lovely review!
We really appreciate you taking the time to give us your feedback on our cushions.
Best Regards
Custom Koala Team 🐨
Good timely service.
12 June 2023
Reply from Custom koala
Thank you very much for this 5 star review JC! We appreciate your feedback on the services we provide!
Best Regards
Custom Koala Team 🐨
Very easy upload photos
Very easy upload photos. Very quick delivery and the photos look great
12 June 2023
Reply from Custom koala
Thank you very much for the lovely review Carol, we're really pleased to hear that you're happy with the service and products you received!
Best Regards
Custom Koala Team 🐨
Ordered and paid for 2orders of 2…sad
Ordered and paid for 2orders of 2 cushions and only received 2 parcels with 1 cushions in each so missing 2 cushions
12 June 2023
Reply from Custom koala
Thank you for getting in contact with us regarding this issue Patricia, we appreciate your feedback and apologise that you have not received the service we usually provide our customers.
We have had an ongoing issue with our order desk customer service software and as a result some customer emails have not come through to us.
We are very sorry that no one responded to your request and would like to assure you that our customer service team will be reaching out to everyone effected by this problem to help resolve any issues with your order.
We apologise again for any inconvenience caused.
Best Regards
Custom Koala Team 🐨
Awful service
Awful service, they do not reply to emails and there is no phone number to contact them if it goes wrong
15 May 2023
Reply from Custom koala
Thank you for reaching out to use with this review Nicola. We apologise that you have not received the service we usually provide our customers.
We have had an ongoing issue with our order desk customer service software and as a result some customer emails have not come through to us.
We have now rectified this issue and would like to assure you that our customer service team will be reaching out to everyone effected by this problem to help resolve any issues with your order.
Best Regards
Custom Koala Team 🐨
Prompt efficient service
9 May 2023
Reply from Custom koala
Thank you very much for this kind review, we're pleased to hear your were happy with the products and service our team of Koala's provides! 🐨
Reply from Custom koala
Thank you very much for taking the time to leave us this review Glynis! We're pleased to hear that you were so happy with the products you received from our team of Koalas!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for taking the time to leave our team of Koalas this lovely review! We're very pleased that you're happy with the products and services we provided!
Best Regards
Custom Koala Team 🐨
Great product,and great company
Great product,great price and great company. I would highly recomend it to everyone.
14 December 2022
Reply from Custom koala
Thank you Ramona, for this great review of the products and services you received from Custom Koala! We really appreciate your feedback and we're pleased your were happy with your order!
Best Regards
Custom Koala Team 🐨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.