Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quick... See more
Company replied
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The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even... See more
Company replied
I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quali... See more
Company replied
This item was amazing, I had a Groupon voucher and really wasn’t expecting anything brilliant. The canvas arrived quickly and it was really well packaged, the canvass was bright and colour vivid but t... See more
Company replied
Company details
Written by the company
Here at Custom Koala our aim is to help our customer bring their memories to life on a great range of high quality custom photo gifts, printed and manufactured right here in our UK facility! We know that every photo tells a story and holds a special place in our customer's hearts - that’s why our expert team at Custom Koala are passionate about providing personalised gifts that you, your family and your friends will love!
Contact info
United States
- customkoala.co.uk
4.6
Excellent
147 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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You send a picture in and the outcome…
You send a picture in and the outcome is the top of the head of the dog is wrapped around a corner so I can’t give the canvas needs to be thrown out.
Extremely disappointing.
2 December 2024
Reply from Custom koala
Hi Tracy,
Thank you for taking the time to leave your feedback. We’re truly sorry to hear that you were unhappy with your canvas and we understand how disappointing this must have been.
We would like to assure you that we take all customer concerns very seriously. Upon receiving your email, our customer service team sent two follow-up messages requesting additional information so we could investigate the issue and find a resolution for you.
Unfortunately, we did not receive a response, which has made it difficult for us to fully address your concerns. It’s disappointing to see a negative review without the opportunity to assist you further.
We would also like to clarify that we do not edit the images uploaded by our customers. The image placement is shown in our customiser at the time of ordering, which clearly displays how the sides of the canvas wrap around. This feature allows customers to preview the final product and make adjustments before placing their order.
We remain committed to providing excellent service and would still be happy to investigate further if you’d like to get back in touch with us. Please don’t hesitate to reply to our earlier emails or reach out again so we can work towards a solution.
Best Regards
Custom Koala Team 🐨
Very Happy
Very happy with the quality of the canvas and delivery time was super fast aswell! Cant complain and would recommend
22 November 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this great review, Hollie!
We're really pleased to hear that you were happy with the quality of your canvas and that it arrived in good time!
Best Regards
Custom Koala Team 🐨
Fast delivery!
Easy to use website and was kept updated with my order. Fast delivery didn’t expected to receive it 3 days after I purchased it. Very pleased.
26 November 2024
Reply from Custom koala
Hi Dina,
Thanks for taking the time to leave us your feedback! It's great to hear that you found our website easy to navigate and that you were happy with the speed of delivery! We really appreciate the 5 star review!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for taking the time to leave us this great review, Cris!
It's great to hear that you were happy with the price and quality of your order and that it arrived in good time!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi Heather,
Thank you for taking the time to leave us your feedback!
We're really pleased to hear that you were happy with the quality of our printing and our speedy turnaround time! We really appreciate your 5 Star review!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you very much for leaving us this great 5 star review, Joanne!
We're really pleased to hear that you were happy with the service you received from us!
Best Regards
Custom Koala Team 🐨
I ordered 3 faux suede cushions for…
I ordered 3 faux suede cushions for Christmas gifts with family photos on one side. The quality is great and the speed that they were provided and delivered was amazing. Would definitely recommend!
31 October 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this review Suzi! We're really pleased to hear that you were happy with the quality and delivery of cushions that you received from us!
Best Regards
Custom Koala Team 🐨
I recommend this company
This item was amazing, I had a Groupon voucher and really wasn’t expecting anything brilliant. The canvas arrived quickly and it was really well packaged, the canvass was bright and colour vivid but the best part was the beautiful frame around it. Will absolutely use this company again for all of my future canvasses
18 October 2024
Reply from Custom koala
Thank you very much for leaving us this great review, Jackie! We're really pleased to hear that you were happy with the great quality of the framed canvas you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for taking the time to leave us this review Karen! We're very pleased to hear that you were happy with the service you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi Lynda. Thank you for taking the time to leave us your feedback. We're very glad that our customer service team could assist you and that you were happy with the product you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you very much for this review Bryan. We're really happy to hear that you were pleased with the product you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi Michele! Thank you for taking the time to leave us this review on your Custom Koala order. We're very pleased to hear that you were happy with the delivery service you received from us!
Best Regards
Custom Koala Team 🐨
Brilliant from start to finish Personalised canvas
Brilliant from start to finish
3 days from ordering to getting the picture
Absolutely amazing 💙
26 September 2024
Reply from Custom koala
Thank you for the 5 star review Heather. We are so pleased to hear you are happy with your order.
Regards the Custom Koala Team
Reply from Custom koala
Thank you very much for this review Katrina! We're very pleased to hear that you were happy with the quality and speed in which you received your order!
Best Regards
Custom Koala Team 🐨
Impressive
I placed the initial order and the canvas photo was delivered very promptly but with a small blemish.
After an email I had a replacement sent and again very promptly and the product was A1.
I will definitely use this company again.
Thank you.
21 August 2024
Reply from Custom koala
Hi David,
Thank you very much for taking the time to review your experience with us! We're happy to hear that we were able to resolve this issue to your satisfaction and that you were pleased with the service you received!
Best Regards
Custom Koala Team 🐨
Amazing price good quality got a…
Amazing price good quality got a voucher of Groupon which made it even cheaper
15 August 2024
Reply from Custom koala
Thank you for taking the time to leave us your feedback Jade! We're very pleased to hear that you're happy with the quality and price of your order!
Best Regards
Custom Koala Team 🐨
All around good service
The ease with which to order, the excellent price and the very prompt delivery.
21 August 2024
Reply from Custom koala
Thank you Alan, for taking the time to leave us a review of the services you received from us!
It's great to hear that you were happy with the price and delivery of your order!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi Nikolett! Thank you for leaving us this great feedback on the order you received. We're pleased to hear that you were happy with the quality and delivery speed of your order!
Best Regards
Custom Koala Team 🐨
The package arrived within a few days…
The package arrived within a few days of the order being placed and the quality of the picture was extremely good. I would recommend using this service.
31 July 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this great review Robert!
We're really pleased to hear that you were happy with the speed of delivery and the quality of the product you received!
Best Regards
Custom Koala Team 🐨
Great Experience
Great picture for a great price and customer service second to none after having a bit of a problem. I would highly recommend this company.
25 July 2024
Reply from Custom koala
Thank you for taking the time to leave us this review John!
We're really pleased to hear that you were happy with the products you ordered and that our Customer Service team was able to help resolve your issue!
Best Regards
Custom Koala Team 🐨
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