The service was great from initial discussion to final hand over of our a/c system. The installation guys were excellent. Friendly, tidy, cleaned up as they went along. Installation took place dur... See more
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Everyone on Reception are lovely to deal with and extremely helpful. The service engineer who visited me this time was Ruby, who I cannot praise enough. That said, all the engineers have been wonder... See more
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We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job d... See more
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Professional service as always from Custom Heat. Arrive on time, polite and friendly. Always leave things neat and tidy. Pleased to see a lovely lady engineer too.
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Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Custom Heat & Cool
We really appreciate you posting this review. It's wonderful to hear you found our service prompt and professional - reliability is something we take great pride in. Thank you for the recommendation!
The Custom Heat Team
If you look after the people that work…
If you look after the people that work for you they will have a genuine heart to tale care of uour customers who will return to you again and again the gentleman that come to service our boiler was very kind and friendly and naturaly so not just because he was dealing with a customer so make sure your staff come first they then will look after your customers
14 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this thoughtful review. It's wonderful to hear that our engineer's genuine kindness and friendly nature came through during your boiler service. You're absolutely right that when we look after our team, they naturally take great care of our customers.
The Custom Heat Team
Excellent service
Excellent communication, customer service and understanding in what has been a challenging situation (not of custom heat’s making). Can’t praise them enough and would particularly like to mention the help and support from Alec and Ruby.
13 May 2026
Reply from Custom Heat & Cool
Thank you for such wonderful feedback during what sounds like a difficult time. We're really pleased that Alec and Ruby were able to provide the support and understanding you needed. Your kind words about our communication and customer service mean a great deal to us.
The Custom Heat Team
Replacement Boiler Installation
Jack, our boiler engineer was prompt, friendly and efficient. He carried out his work quietly and snags were overcome calmly. He explained clearly what he wss doing at each stage and cleaned everything up afterwards. The same was true of Lewis? who did some electrical work. Thank you.
11 May 2026
Unprompted review
Reply from Custom Heat & Cool
Thank you for taking the time to share this wonderful feedback. It's brilliant to hear that Jack provided such professional service and took the time to explain everything clearly at each stage — that's exactly what we aim for. We'll make sure both Jack and Lewis know how much their work was appreciated.
The Custom Heat Team
Engineer came within 24 hrs and had in…
Engineer came within 24 hrs and had in the can the part we needed.
29 April 2026
Reply from Custom Heat & Cool
Thanks for taking the time to leave this review, David. It's great to hear our engineer could get to you so quickly and had the right part ready to go.
The Custom Heat team
Boiler fitment
Arrived on time , fitted the boiler , checked everything worked , instructed us on how to use it , the lads were really friendly and helpful !
28 April 2026
Reply from Custom Heat & Cool
Thanks so much for the brilliant review, Tony! It's great to hear the lads were friendly and helpful, and that they took the time to properly show you how to use your new boiler. Really appreciate you taking the time to share your experience.
Lincoln, Custom Heat
Great Service Provider
All good!
Installed a new oil fired combi boiler a year ago.
All done in a timely way to budget.
No issues encountered after 12 months of use.
They have also done some electrical work for me.
Just had its first service - signed up for a service plan paying on a monthly basis.
Great communication with super AI communication platform - always answered promptly and hard to tell you are not dealing with a human - although it is too polite and too responsive so a giveaway - however the real humans are great as well.
23 April 2026
Reply from Custom Heat & Cool
Thanks Brian! It's wonderful to hear the oil combi is still running perfectly after a full year and that you're pleased with the service plan. Really appreciate your feedback about our communication system - we do work hard to make everything as smooth as possible for our customers.
Lisa, Custom Heat
Great service and quality
Very reliable service, and they arrived in a timely manner. Very professional service andimpressedwith the quality of work. Highly recommended
24 April 2026
Reply from Custom Heat & Cool
Thank you for the wonderful feedback, Mr Mistry! We're really pleased our team delivered the professional service you expected and arrived promptly as promised. Your recommendation means the world to us.
Lisa, Custom Heat
Brilliant company and lovely staff and…
Brilliant company and lovely staff and a great price, would recommend.
29 April 2026
Reply from Custom Heat & Cool
Thank you for your kind words! We're so pleased to hear you were happy with the team, pricing and overall service. We really appreciate the recommendation.
Unlike a lot of firms you actually do…
Unlike a lot of firms you actually do what you say
We booked a boiler service with you and not only did your engineer turn up on time he was polite and knew what he was doing
The staff we deal with on line again know what they are doing and they are also polite and professional
Now you know why we picked you to change our boiler and carry out the service THANK YOU
24 April 2026
Reply from Custom Heat & Cool
Thank you Tony, it's brilliant to hear that our reliability and professionalism have made such a positive impression. We're really pleased both our engineer and office team delivered the service you expected. Looking forward to helping with your boiler replacement when you're ready.
Lincoln, Custom Heat
Prompt and efficient service
Prompt and efficient service. The plumber quickly diagnosed the problem, ordered in the new part and returned to install with no delays.
23 April 2026
Reply from Custom Heat & Cool
Thanks for your feedback! Great to hear the issue was quickly diagnosed and resolved without delay.
Ruby was excellent!
Ruby was excellent, punctual, kind and efficient! I wouldn’t hesitate to call for a boiler service again!
Excellent service.
30 April 2026
Reply from Custom Heat & Cool
Thank you for your lovely feedback! We're so pleased to hear Ruby provided such a punctual and friendly service, we look forward to helping you again in the future.
Reply from Custom Heat & Cool
Thank you for your 5 star review and for choosing Custom Heat!
Reply from Custom Heat & Cool
Thank you for your 5 star review and for choosing Custom Heat!
Reply from Custom Heat & Cool
Thank you for your review and for choosing Custom Heat!
Very professional and gas engineer was…
Very professional and gas engineer was polite and explained work carried out in detail.
28 April 2026
Reply from Custom Heat & Cool
Thank you for your kind feedback. We're really pleased to hear that you found our service professional and that the engineer took the time to explain everything clearly. If you need anything in the future, we’re here to help.
Ruby was friendly and knowledgeable
Ruby was friendly and knowledgeable, and tidied up where she was working after herself.
22 April 2026
Reply from Custom Heat & Cool
Thank you for your lovely feedback! We're so pleased to hear that Ruby made a great impression with her friendliness and knowledge. It's also wonderful to know she left everything neat and tidy - she’ll be delighted to hear your kind words. We really appreciate you taking the time to share your experience!
Reply from Custom Heat & Cool
Appreciate your feedback! Glad to hear the engineer was both prompt and polite.
Easy appointment system
Easy appointment system. Reminders of the appointment and Ruby did a great job of servicing the boiler and sorting some jiggling issues on 3 rads. Prompt, professional and friendly service as always.
27 April 2026
Unprompted review
Reply from Custom Heat & Cool
Thank you for your great feedback! We're really pleased to hear everything ran smoothly and that Ruby was able to get everything sorted for you.
Great Service
Been with Custom Heat for many years and have always received a high standard of Service. From a simple phone call for a query or a full repair of a boiler the Service is always excellent .
17 April 2026
Reply from Custom Heat & Cool
Thank you for your 5 star review, and for your continued support over the years - it really means a lot to us. We’re delighted to hear that you’ve consistently received excellent service, whether it’s been a quick query or a full boiler repair. We always strive to provide the highest standard of care, and your feedback reassures us that we’re on the right track. Please don’t hesitate to reach out if you ever need anything in the future.
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