When you pickup the phone and ask for help, you know that the person at the other end is going to deliver. Also, the patience of the engineer who attends will want to understand the issue(s), and will... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rob arrived promptly at his rescheduled time. He was very thorough in carrying out the gas boiler service and because I was nosey explained most of the operations. Put me right on the carbon monoxide... See more
Ruby came to service our boiler she was very happy, friendly and efficient engineer she explained what she was doing and checked the radiators as well. We would highly recommend her services. Thank... See more
Company replied
We have recently had a new electric central heating boiler to replace our old oil system, and a new, more efficient immersion heater tank installed . The work was done efficiently, effectively and on... See more
Company replied
Company details
Written by the company
Established in Rugby & Coventry since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road, CV22 7DB, Rugby, England, United Kingdom
- 0330 383 0000
4.8
Excellent
564 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ruby came to service our boiler she was…
Ruby came to service our boiler she was very happy, friendly and efficient engineer she explained what she was doing and checked the radiators as well.
We would highly recommend her services.
Thank you
29 June 2026
Unprompted review
Reply from Custom Heat Ltd - Rugby
Thank you for taking the time to share this — it's great to hear the boiler service went so smoothly and that everything was clearly explained along the way. We're pleased the radiators were checked over too, as it's always worth making sure the whole system is running as it should. Your recommendation really does mean a lot to us.
The Custom Heat Team
Usual top service
Usual top service, friendly engineers, efficient booking and paying, no pressure, fully recommend
29 June 2026
Professional and Knowledgeable staff…
Professional and Knowledgeable staff and engineers.
Very punctual on day of visit
29 June 2026
Reply from Custom Heat Ltd - Rugby
We really appreciate you posting this review. It's great to hear our team and engineers made a good impression, and that we kept to time on the day of your visit — we know how important that is. We look forward to being there whenever you need us next.
The Custom Heat Team
Reply from Custom Heat Ltd - Rugby
We really appreciate you taking the time to leave this review. It's great to hear that the high standard you've come to expect from us was delivered once again. We look forward to being of service in the future.
The Custom Heat Team
Engineer came on time
Engineer came on time. Was very pleasant and gave us some great advice.
29 June 2026
Reply from Custom Heat Ltd - Rugby
What a lovely review to receive — thank you for taking the time to share it. It's great to hear the engineer arrived promptly and was able to offer some useful advice along the way. We'll be sure to pass on your kind words to the team.
The Custom Heat Team
Good service
19 June 2026
Reply from Custom Heat Ltd - Rugby
We really appreciate you taking the time to leave a review. It's great to hear you received good service, and we hope we can help you again in the future.
The Custom Heat Team
Always good work on servicing our boler
We are very happy with the service you provide
you are always reliable when servicing our boiler
20 June 2026
Reply from Custom Heat Ltd - Rugby
We really appreciate you posting this review. It's great to hear that our annual boiler servicing has been consistently reliable for you — that's exactly the standard we aim to keep up year after year.
The Custom Heat Team
Reply from Custom Heat Ltd - Rugby
We really appreciate you posting this review. It's great to hear you found our team friendly, our pricing fair, and the work carried out efficiently — that's exactly the standard we aim for. We look forward to helping again whenever you need us.
The Custom Heat Team
Gas boiler service by Rob
Rob arrived promptly at his rescheduled time. He was very thorough in carrying out the gas boiler service and because I was nosey explained most of the operations. Put me right on the carbon monoxide detector. In fact he did a good job alround, went into more detail than previous service calls.
22 June 2026
Good management and trust
When you pickup the phone and ask for help, you know that the person at the other end is going to deliver. Also, the patience of the engineer who attends will want to understand the issue(s), and will do their best to fix whatever has gone wrong. Or, they will inform you of the reason why thing cannot be sorted that day. This service relies on good management and trust.
26 June 2026
Reply from Custom Heat Ltd - Rugby
What a thoughtful review — thank you for taking the time to put this into words. It's genuinely pleasing to hear that both the team on the phones and the engineer on the day gave you the confidence and clarity you needed. You've summed up exactly what we aim for: honest communication, patience, and doing right by our customers even when the answer isn't always a same-day fix.
The Custom Heat Team
The engineer was polite and checked the…
The engineer was polite and checked the boiler quickly.
20 June 2026
Reply from Custom Heat Ltd - Rugby
We really appreciate you sharing this. It's good to hear the engineer was polite and got to the bottom of things with the boiler promptly — that's exactly the standard we aim for every visit.
The Custom Heat Team
All year round confidence
For all year round confidence it has taken years of receiving excellent service from our service providers Custom Heatt. Today has been no exception. Thank you.
26 June 2026
Reply from Custom Heat Ltd - Rugby
What a wonderful thing to read — thank you for taking the time to share this. Knowing that we've been able to provide consistent, reliable service year after year means a great deal to us. We look forward to continuing to be there whenever you need us.
The Custom Heat Team
Lovely engineer
Lovely engineer. Called to give me a time of arrival. Friendly and efficient
19 June 2026
Reply from Custom Heat Ltd - Rugby
We really appreciate you posting this review. It's great to hear the engineer kept you informed with a courtesy call ahead of arrival — a small thing that makes a real difference. Glad the visit was a positive one from start to finish.
The Custom Heat Team
We have not needed Custom Heat this…
We have not needed Custom Heat this year but are happy to continue with payment to them - with the good and reliable service they have given us in the past.
18 June 2026
Reply from Custom Heat Ltd - Rugby
Thank you for taking the time to leave a review, even in a year when you haven't needed us. It's really encouraging to know that the service we've provided in the past has given you the confidence to stay with us — that kind of trust means a great deal to a family business like ours. We look forward to being there whenever you do need us.
The Custom Heat Team
Reply from Custom Heat Ltd - Rugby
We really appreciate you taking the time to leave a review. Consistency is something we take great pride in, so it's genuinely pleasing to hear that professionalism has been your experience with us. We look forward to continuing to be of service.
The Custom Heat Team
pleasant engineer and timely work
pleasant engineer and timely work
easy to contact and helpful office staff
17 June 2026
Reply from Custom Heat Ltd - Rugby
We really appreciate you posting this review. It's great to hear the engineer made a good impression and that the office team were easy to deal with — that combination is exactly what we aim for. We look forward to helping again whenever you need us.
The Custom Heat Team
The Staff are always polite and able to…
The Staff are always polite and able to answer my queries about boiler and radiators. Kept well informed when they are arriving for Boiler Service. Highly recommend Custom Heat
27 May 2026
Reply from Custom Heat Ltd - Rugby
We really appreciate you posting this review. It's great to hear that you're kept well informed ahead of your boiler service visits and that our team have been helpful with your queries along the way. Your recommendation means a lot to us.
The Custom Heat Team
Service plan
We have a service plan for the heating and pipes with custom heat. They are always great to work with, on time, helpful and knowledgeable. In an emergency they go over and above to help you if theu can. Great local business that give us total peace of mind.
24 June 2026
Reply from Custom Heat Ltd - Rugby
What a lovely review to receive — thank you so much for taking the time to share this. It's brilliant to hear that our service plan is giving you genuine peace of mind, and that the team have come through for you when it's mattered most in an emergency. Supporting the local community is something we genuinely care about, and it means a lot to know you value that too.
The Custom Heat Team
Air Conditioning
Polite, knowledgeable staff, excellent workmanship, clean and tidy. Staff were approachable and friendly, standard of work excellent.
17 June 2026
Reply from Custom Heat Ltd - Rugby
We really appreciate you posting this review. It's great to hear that the team left a positive impression — from how they conducted themselves on site to the standard of work they delivered. Keeping things clean and tidy throughout is something we always insist on, so it's lovely to know that came through.
The Custom Heat Team
Excellent service
Excellent service - we have used Custom heat for many years - they are always on time, efficient and provide good value for money.
17 June 2026
Reply from Custom Heat Ltd - Rugby
What a lovely review to receive — thank you for taking the time to share it. It's genuinely great to hear that our punctuality and value for money have stood the test of time across so many years of visits. Long-standing customers mean a great deal to us, and we look forward to continuing to be your first call for heating and plumbing.
The Custom Heat Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.