The necklace is well made & a good weight. It did take 29 days to receive the item. Customer service response was good but not proactive. I had to contact them multiple times for status & shipping upd... See more
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Review summary
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Ordered a necklace with custom birthstone as Christmas gift with plenty of lead time as description stated. Necklace never had accurate tracking when I reached out to CS they said it was "mailed" but... See more
Company replied
I am updating my review after working with Custom Collective to address my issues. They have been good communicators with me and clearly want their customers to be happy. It took longer than I thought... See more
Company replied
I ordered a birthstone ring for my granddaughter. I let her pick it although I was Leary because I’ve never heard of custom collective but the continuous update gave me piece of mind. Once it arrived... See more
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Company details
Written by the company
Boutique and Handmade Personalized Jewelry USA Designed 20,000+ 5 Star Reviews
Contact info
28273, Charlotte, United States
- hello@customcollective.co
- customgoods.co
3.4
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The necklace was wrong
Made the necklace wrong. Was supposed to be remade. Still waiting on a tracking for the replacement. Seeing how it was supposed to be a mother's day gift and it was ordered way in advanced im pretty devastated that she won't get it in time.
10 April 2026
Unprompted review
Reply from Custom Collective
Hi Ryne,
I am so incredibly sorry to hear how disappointing this experience has been for you. I know how much it hurts when a special Mother’s Day gift doesn't go as planned, especially since you were so thoughtful to order well in advance. I truly empathize with that feeling of devastation, and I'm deeply sorry we let you down on such an important occasion.
To give you a little more context on the delay, we had a few internal clarifications we needed to sort out regarding the design to ensure the remake was absolutely perfect this time. Our remake production process typically takes about 10 business days to complete to ensure the quality is where it needs to be.
The good news is that your new necklace has been finished, carefully packed, and is already in the hands of our shipping provider! We are just waiting for their system to generate your specific tracking number. As soon as that pops up, I will personally make sure you’re notified immediately so you can track its journey to you.
As a sincere token of apology for this experience, we have also processed a full refund for your original order. Please also accept the remake necklace as a gift from us. While we know this cannot make up for the disappointment caused, we truly hope this gesture reflects how much we value you and how sorry we are for letting you down.
Thank you for your patience and for giving us the chance to fix this.
This vintage gold dome ring is so chic
This vintage gold dome ring is so chic! I love the soft texture, the weight and its bold design. I was looking for the perfect ring to go with my current ring stack and it has exceeded my expectations!
28 April 2026
Unprompted review
Reply from Custom Collective
Hi Christine,
Thank you so much for the lovely review! I am so glad to hear the dome ring was exactly what you were looking for to finish off your stack. We really love that soft texture and bold look too, so it is awesome to know it exceeded your expectations.
It means a lot to us that you shared this, and I hope you have a lot of fun wearing it!
Thank you again, and have a nice day!
Perfect Mother’s Day Gift
Beautiful custom work on the necklace I received, I love it! Dainty and feminine. Quick delivery
23 April 2026
Unprompted review
Reply from Custom Collective
Hi Samantha,
Thank you so much for the kind words! I am so happy to hear that you love your new necklace and that it arrived in time for Mother's Day. We really wanted it to have that dainty and feminine feel, so it means a lot to know we hit the mark.
We truly appreciate you sharing your experience with us, and I hope you enjoy wearing your piece!
Thank you again, and have a nice day!
The most stunning necklace
I could not have asked for a better experience!! The interlocking necklace is absolutely stunning and love having my kids initials on it! Such a beautiful and elegant necklace! I am literally never taking this off🩷highly, highly recommend! Customer service goes above and beyond and the custom jewelry is so stunning!
16 April 2026
Unprompted review
Reply from Custom Collective
Hi Vanessa,
Thank you so much for your kind words 🩷 We’re really happy to hear that you love your interlocking necklace and that having your kids’ initials on it makes it even more special for you. That’s exactly the kind of meaning we hope every piece carries.
We also truly appreciate you noticing our customer service—it means a lot to the whole team. Enjoy wearing your necklace, and we’re honored it’s something you’ll keep close every day.
amazing product with so much meaning
amazing product with so much meaning! outstanding quality without the heavy price tag
14 April 2026
Unprompted review
Reply from Custom Collective
Thank you so much, Erica! It truly means a lot that you appreciate both the design and the meaning behind it. We’re really happy you’re satisfied with the quality and value it brings. 🤍
Amazing Company
It’s the sweetest company, so many beautiful pieces, I was gifted a beautiful minimal pieces, and it suits me so well. I would definitely buy more pieces from them, the quality is outstanding.
2 April 2026
Unprompted review
Reply from Custom Collective
Hi Cristal!
We’re truly happy to hear this 🥰 It means so much that you loved the pieces and that they suit you so well. We put a lot of care into creating designs that feel meaningful and easy to wear every day. Thank you for your kind words and support — we can’t wait to have you back for more pieces soon.
So impressed with the quality!
I am so impressed by the quality of my initial necklace from Custom Collective Co. I truly love how dainty and feminine the design is. The subtle design elevates any look whether it be casual or dressy.
My experience with their customer service was top notch. Quick responses and friendly attitudes.
Already looking forward to placing another order soon!
4 April 2026
Unprompted review
Reply from Custom Collective
Hi Laura,
Thank you so much for your kind words! 🤍 It truly means a lot to us that you love your initial necklace—we designed it to be exactly that: dainty, feminine, and easy to wear with anything.
We’re also really glad you had a great experience with our customer service. We always do our best to make everything smooth and personal for you.
Can’t wait to create your next piece—so excited to have you back again soon!
Coordinates with all outfits!
Okay I am seriously obsessed with this necklace!! I got an “L” for my daughter’s name in a gold finish. I wear it to work and I don’t take it off to shower - hasn’t faded!! It’s so dainty and looks great with every outfit I wear. Highly recommend for all moms!
7 April 2026
Unprompted review
Reply from Custom Collective
This made my day—thank you so much, Michelle! 🤍 I love that you chose an “L” for your daughter, that makes it extra special. It means a lot to hear you wear it every day (even in the shower!) and that it’s still holding up beautifully. That’s exactly what we aim for—something meaningful, durable, and easy to style with anything.
So happy you love it, mama 💛
Great Quality!
High quality, great customer service! Love that the items have a tarnish warranty.
7 April 2026
Unprompted review
Reply from Custom Collective
Hi Kaitlyn,
Thank you so much for your kind words! We’re really happy to hear you love the quality and had a great experience with our customer service. The tarnish warranty is something we truly believe in, so it means a lot that you appreciate it. Thanks again for your support! 💛
I love my custom initial necklace
I love my custom initial necklace. It the perfect addition to my jewelry collection because it goes with so many outfits!
3 April 2026
Unprompted review
Reply from Custom Collective
Thank you so much, Camryn! I’m really happy to hear you love your custom initial necklace. That’s exactly what we hoped for—something you can wear with anything. Enjoy styling it with all your outfits!
Absolutely wonderful jewelry
Absolutely wonderful jewelry! I love my necklace, it’s the prettiest, most delicate piece of jewelry and I wear it all the time!
23 December 2025
Unprompted review
Reply from Custom Collective
Hi Julie,
This is so sweet—thank you so much! It truly means a lot to hear that you love your necklace and wear it all the time. We put a lot of care into making each piece delicate and special, so this made our day. Appreciate you so much for the support 💛
Great handmade jewelry
Great handmade jewelry! The chain is well made, the charm is multi dimensional and slides well.
1 April 2026
Unprompted review
Reply from Custom Collective
Thank you so much for your kind words, Serena! I’m really happy to hear you noticed the quality of the chain and the details of the charm — we put a lot of care into making each piece special. So glad you love how it moves too 🤍
I recently created a custom necklace…
I recently created a custom necklace with Custom Collective and it might be one of my most meaningful pieces yet.
I chose a simple silver finish with my kids’ initials, and I love how minimal it looks while still holding so much meaning. It’s one of those pieces you can wear every day—layered or on its own—and it still feels elevated.
The quality feels solid without being heavy, and the shine is that perfect soft silver—not too bright, not dull. It sits really nicely on the neckline and doesn’t twist or move around constantly (which is a big thing for me with dainty jewelry).
What I appreciate most is how personal it feels without being overly flashy. It’s subtle, but if you know—you know.
If you’re into meaningful, everyday pieces that still feel put together, this is one of those staples you’ll keep reaching for.
2 October 2025
Unprompted review
Reply from Custom Collective
Hi Chevone,
This truly means so much to us—thank you for taking the time to share something so personal 🤍
We love how you described your piece… “subtle, but if you know—you know” is exactly what we hope every custom necklace feels like. Knowing it holds your kids’ initials and has become an everyday staple for you makes it even more special on our end.
We’re also really glad to hear it sits comfortably and has that soft silver finish you were looking for—that balance is something we put a lot of care into.
Thank you again for trusting us with something so meaningful. It honestly means a lot to be part of pieces like this.
Great piece and wonderful quality
Great piece and wonderful quality. Cannot go wrong with custom jewelry pieces!
31 March 2026
Unprompted review
Reply from Custom Collective
Hi Janne, thank you so much for your kind words! We’re really happy you loved the piece and its quality. It means a lot to us that you trust our custom jewelry—hope to create something special for you again soon 💛
Reply from Custom Collective
Thank you so much, Jay! We really appreciate your kind words. It was a pleasure working with you, and we’re always here if you need anything!
I love my initial necklace
I love my initial necklace! Amazing quality and it’s just so perfect & dainty. Received my order super fast too!
31 March 2026
Unprompted review
Reply from Custom Collective
Hi April, we’re really happy you love your necklace and that it arrived quickly. It means a lot to us that you appreciate the quality and dainty design. Thank you so much and enjoy wearing it!
BUYERS BEWARE
BUYERS BEWARE
Like similar 1 star reviews, I would never EVER recommend this company to anyone. I had ordered a custom necklace for my sister for Christmas on Black Friday. Her name is Becky but the necklace we received (two months later)clearly said "Becry". After requesting a refund from Tony, he said no because the jeweler confirmed it said Becky, however he offered a discount SORRY10. I then requested a remake that said "Rebecca" instead. He agreed to the remake but stated I needed to pay a 20 dollar shipment fee. This request was made on December 25th. It is now 3 months later and I still have not received the necklace. Each week I check in with Tony and each week they say "its being prepared for shipment and should ship be end of week". Please please PLEASE do NOT shop at this store ever. The worst customer service experience I've ever had. Especially if your name contains a lowercase K. I am doubtful I'll ever receive the necklace and I will absolutely report the company to the BBB should this request not be fulfilled.
23 December 2025
Unprompted review
Reply from Custom Collective
Hi Allison,
I am incredibly sorry for the experience you’ve had with us. I completely understand your frustration—waiting three months for a gift that was meant for Christmas is far too long, and I hate that we let you and Becky down.
I wanted to explain what happened on our end. Because of a huge influx of orders during the holiday season, we ran into some unforeseen material shortages that really pushed back our production and delivery timelines. I know that doesn't fix the delay you've already faced, but I wanted to be honest about why things stalled.
I've just sent you an email with the latest shipping status of your package so you can track it. To try and make up for this, I have processed a full refund for your order. Please keep the remake necklace as a gift from us once it arrives—we really want you to have it without any further cost.
As a small business, we truly care about our customers, and it hurts to know we missed the mark here.
Thank you for your patience and for giving us the chance to fix this.
Good Service
The packaging is fantastic. I had a wonderful unboxing experience, and the product itself, including the tennis bracelet, is excellent. They also provided great service.
29 March 2026
Unprompted review
Reply from Custom Collective
Hi Amber,
Thank you so much for your kind words! We’re overjoyed to hear that you had a wonderful unboxing experience—our team puts a lot of love into every detail, from packaging to the final piece.
We’re especially happy that you love your tennis bracelet and that our service met your expectations. Your support truly means a lot to us, and we can’t wait to create more beautiful pieces for you in the future 💛
Stay Away!
I placed an order with Custom Collective / Custom Goods Co on February 4, 2026, based on their advertised 7–10 day turnaround time. Unfortunately, my experience has been extremely disappointing.
Not only was my order not completed within the promised timeframe, but communication was also lacking throughout the entire process. I received little to no updates, and any attempts to reach out for clarification or status updates were either ignored or significantly delayed.
It’s frustrating to rely on a company’s stated timelines only to be left waiting far beyond what was promised, with no transparency or accountability. A delay can be understandable, but the lack of communication and follow-through is unacceptable.
Based on my experience, I would not recommend ordering from this company. Customers deserve honesty, clear communication, and adherence to stated timelines—none of which were delivered here.
4 February 2026
Unprompted review
Reply from Custom Collective
Hi Sundeep,
I am so incredibly sorry that we let you down with your order. Reading your feedback really hits hard because we pride ourselves on those timelines, and it’s clear we missed the mark completely this time. I totally get how frustrating it is to be left waiting without knowing what’s going on with something you paid for.
To be honest, we ran into some unexpected material shortages because of a huge rush during the holiday season, which pushed our production way past the usual 7–10 days. That’s no excuse for the lack of communication, though, and I’m genuinely sorry we didn't keep you in the loop better.
I’ve just sent you an email with the latest tracking info so you can see exactly where your package is. Also, to make things right, we are processing a full refund for you. Please keep the item as a gift from us once it arrives—we’d love for you to have it with our compliments as a token of our apology.
Thank you for your patience and for giving us the chance to fix this.
Probably one of the worst experiences…
Probably one of the worst experiences dealing with a custom made gift company. Order updates were inaccurate and the delivery time took nearly 2 months to arrive. Tried to contact custom collective and replies were often delayed or they genuinely never replied. Really disappointing as my partner didn't receive their gift with me present and again incredibly disheartening seeing other people get refunds when I reached out to custom collective to see if this was an option after heavy delay of my order and was denied. I wouldn't use this again although I wanted to support a small business and have advised friends and family to stay away.
30 January 2026
Unprompted review
Reply from Custom Collective
Hi Grace,
I’m really sorry to hear about your experience — I completely understand how disappointing and frustrating this must have been, especially for something meant to be a special gift.
The delay you experienced was due to an unexpected surge of holiday orders that we honestly hadn’t anticipated, and I’m very sorry that this impacted both our delivery times and our response speed. That’s not the experience we want for anyone.
As a small gesture of apology, we’ve gone ahead and processed a full refund for your order, and please feel free to keep the item as a gift from us.
We truly value your support, especially as a small business, and it means a lot that you chose us.
Thank you again for your patience, and we’re very sorry for letting you down this time.
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