Costco Online Reviews 277

Unauthorized Charge & Forced Delivery – Costco

I ordered a 10-gram Argor gold bar from Costco on December 12 and cancelled it the same day. The refund was completed on December 15.

However, on December 15, Costco charged my card again for $1,499.99 without my authorization. I did not place a new order. I reported this as an unauthorized charge to my bank.

On December 17, FedEx delivered a package without requesting my signature. The signature on record is not mine. Costco later demanded payment and threatened collections, even though I did not authorize the transaction and offered to return the item.

This raises serious concerns about payment security and forced sales.
I do not trust Costco’s system and am sharing this to warn others.

The delivery team was fast - setting things up at an almost frantic pace. It was impressive and they communicated to me the items I would need to do before using each product to make sure everything worked properly. I was disappointed they couldn't help me move my old fridge down the stairs even after I did the work of taking the doors off. I ended up moving it halfway down the steps myself as they were leaving. They said they were under pressure to get things done fast (23 min. Per appliance), so under those circumstances I totally understood why they passed on taking on the project of moving the old fridge...but once I got it all ready to go and they were still around setting up my new washing machine (I ordered both to deliver the same day) it would've been so easy for them to go the extra mile. In addition I was told that moving the old appliances out or to another area of the house was part of the deal, so my expectation was not met. They also left my house a complete mess with tracks all over the floor. I didn't expect premium service, but I thought they might make a small attempt to wipe their feet or lay down something on the floor before tracking everywhere. Though speed and efficiency are impressive and they hit the mark there, the other elements of service - treating the customer's home with care and going the extra mile when it's easy to do so go a long way to creating an experience that the customer will love. Without it, my review is just "eh, mediocre at best"

They were suppose to deliver a sofa, asked me in the delivery set up of a large box truck would fit in my drive way, I indicated “NO”. They sent one anyway, I told them to drive on my yard then if they needed to turn around but please deliver it. They said “no” because there’s snow. I said then load it in my truck and I’ll drive it to my house and grab all the pieces. They said “no”. They’re absolutely awful.

Impossible to reach customer service via phone - one hour on hold, then cut off. How can an American based company be so poorly run? Was trying to order four tyres, over £600 purchase, but the on-line system would not permit adding to the basket. Phoned store and they said the tyres are in stock, but I have to purchase on line. Impossible task. But the on-line system would not work, so I needed help -- and could not get it. Costco is great when shopping in person. But this instance has really soured me. And I am the eight ever person to sign up for a Costco membership - in Kirkland when it was called PriceClub.

Absolutely Pathetic.

Our Fridge broke down and we ordered a new one from Costco because they were showing the earliest delivery times. Delivery was scheduled five days after it broke (January 5th). The truck came in but they wouldn't deliver because there wa snow on the ground. Then I went online and rescheduled it for Friday (the 9th). Then I am tracking their delivery on the 9th and they are showing January 16h delivery date!!! We are without a fridge for over a week already and the customer service rep is like we can't do anything about it the earliest you can get it is the 15th. Zero accountability, ridiculous service. DO NOT BUY

Our family loves Costco......in store! Tires and accompanying services are the best. BUT I will never order online, again. First, the website is terrible. How can such a large, organized and successful business fail so miserably? Due to surgery and unable to drive the 15 min to Costco, I ordered just ONE case of Nurri Protein Shakes on December 30, 2025. I FINALLY received the order today, January 7, 2026. It was, supposedly, shipped on the day ordered. So, it took an entire week to get to us?!? In that time, several family members and friends dropped off cases at my home. They, too, were surprised and disappointed in Costco, and will NOT be using their website.

Over 100#s ordered NOT Delivered TO my home !!! Over 100#s of LARGE packages LEFT OUTSIDE the BUILDING, and DOWNSTAIRS in the Dark!!! IF I had not been waiting for the LATE Delivery and saw the notice immediately...it would ALL have been GONE.
I live UPSTAIRS. I am 76 years old, female, and Disabled with NO ONE to Carry packages upstairs.
I HURT myself desperately, frantically breaking all that down and carrying it upstairs before it was gone.
This is a DISGRACE !!!
I must get some deliveries BECAUSE I am Disabled and because somethings are only online. Deliveries ALWAYS cost MORE than in the local stores even when there is no extra charge.
I honestly thought Costco was Better than this !
There is NO EXCUSE for this.

I purchased 12 items online for delivery, totalling $311. After checking prices at the warehouse, I found Costco charging $4 to $8 more per online item than the in-store price. It's a scam!

Costco appears to be "adding" Geek Squad to their annual membership and when that is closed, you STILL get charged recurring for Geek Squad
Last November I bought a Laptop from Costco. I was travelling to India. I bought a recurring Costco membership. Upon return, in January, I tried to close the membership online but failed. I called and CS said: "Your membership is good to the end but there will be no recurring charge.

Then, last week $49.99 fee NOT for Costco but for Geek Squad (maybe hidden inside the Costco, I don't know.) I call Costco, talk to a fellow in Honduras for half an hour: I have closed the membership, you will not be charged again, but you must travel to the store to get a refund?" Huh?

The store is a 2-hour drive 70 miles (140km) one-way. That is just insane. So I contest the charge on my Sears/Citi CC. But Citi puts me back w/ Geek Squad who says: "We have closed your membership but the system says: $0 refund." Ok...it's now closed a 3rd time? And then I must travel for 5 hours and 140km to get my $49.99 back? No.

If Citi does not honor the chargeback, I am stuck. But, I will go to my local Small Claims Court and pay $150 and ask BOTH Costco + Geek Squad for $150 for costs + $49.99 for the improper charge + $280 for my time. (Note: No judge will give me "time," but if they do a no-show, the judge is likely to do that. I'll pay the $49.99 and dun Geek Squad for $479.99 and do a short YouTube video on the process as this really sucks.

I hope they wise up and just accept the chargeback.

Horrible! I bought a jacket for Christmas, it never arrived, I complained and they send me a link which is an app that requires paid subscription!!!! It is over a month and nothing, I asked for refund and they say no that I need to be patient !!!! I am so mad at this scam. Please do not buy Costco online.

When went to get verification code even though I kept page open. When I went back it relooped.

Awfull delivery services
We ordered an item from September, it is December 20 and still it hasn't arrived, they keep cancelling the order the same day they are supposed to deliver it. Customer service can't help you at all. I would give them 0 stars if I could. Reccomendation: Don't order online

It took me just on 10 days to finally get the mattress and numerous daily emails to achieve this. I am now chasing compensation - again numerous daily emails. Avoid this company at all costs and do not be fooled into thinking that Costco Warehouse is the same as Costco on line. They are NOT. Go elsewhere

I did some shopping, I bought three things, a pack of Coca-Cola, two blue Johnny Walkers and a bottle of Jack Daniels, they send me one bottle every other day worst company of 2025 for online sales

Misinformation and staff conduct:
I was told - falsely that the delivery failed because i was not at home. Despite my evidence to the contrary, the agent was dismissive of my feelings and proceeded to cancel my order without confirming my final intent

Ordered a TV online and picked it up in the store. The supervisor didn’t check it off when I picked it up and it was marked not. Took money out of my account and then put it back in. The auditor Nick called a few days later and was rude and said he was taking the money out. No apologies, no excuses. Will never order online again and will cancel my membership

Can’t join online. Tried everything recommended. Tried emailing Costco no reply over the last 4 wks. Even tried calling and have experienced being put through to a phone that just rings. I have wasted hours trying to buy online using my membership. Sadly something is very wrong here and I am reconsidering renewing my membership. All that rubbish about looking after their staff and keeping them happy? I believe the staff are either too happy to bother with customer inquiries or are so stressed they cannot keep up with Costco customer service. There’s only one shop why bother with another Costco you are incapable of running one store?

Costco should shut down their online service. The most popular items aren’t available such as Motrin . You can’t buy their supplements. Just a terrible experience.

Been expecting a delivery for almost 3 days now. We've had to work from home based on their communication 'to expect delivery' at specific times but got no show, no call for two days now. This disruptive behaviour deserves a negative rating; rated them 1 star because its the least available. Going back to TESCO!

I placed an order online but it got cancelled. Contacted your customer service and was able to explain the reason why it got cancelled. This is the reason why I shop directly at the store instead of doing it online.