I ordered cushions a few months ago and unfortunately had to send them back . Service quality fantastic just wrong colours. Pleased to say saw two cushions - just perfect for my room. So pleased I was... See more
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Package arrived swiftly and the cushions are lovely and soft. I bought four 100% linen cushions and a plush bolster type cushion - they are all lovely, well made, easy and disctrete zip as well! Glad... See more
Company replied
Super fast delivery, great packaging and superb quality cushions! Would 100% recommend! The cushions are absolutely beautiful, well worth the price and they’re British-made in Lancaster. They’ve reall... See more
I bought four lovely, traditional, blue striped ticking cushions; all feather filled with neatly zipped covers, convenient for washing. I’m really pleased with the appearance and the finish...I cannot... See more
Company replied
Company details
Written by the company
Our aim is to produce high quality decorative scatter cushions direct to retail customers. We upload new designs regularly and like to think we have something for everyone. If you're looking for tapestries, prints, velvets or linens we think you'll find something you like. Sign up to our email list and learn when we have sales. We have reds cushions, blue cushions, plain linen cushions, bird cushions, print cushions and lots of velvet cushions.
Contact info
United Kingdom
- cushions.co.uk
4.9
Excellent
717 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I recently ordered from this company…
I recently ordered from this company for the first time. The goods were received very quickly & excellent quality. The customer service was also exceptional and I would definitely recommend using them
19 May 2020
Unprompted review
Reply from cushions.co.uk
Hi Tanya
Thank you so much for your lovely feedback which means a lot to us. We like to hear how our customers journeys evolve and like it even more when you order and say nice things to us! Please shop with us again and if you have a specific requirement remember we can do bespoke orders.
Kind regards,
Karen
Stunningly beautiful cushions
Stunningly beautiful cushions, excellent quality, super fast delivery . Would definatly recommend without any hesitation.
Over the moon with these plush velvet china blue cushions
18 March 2020
Unprompted review
Reply from cushions.co.uk
Hi Julie,
Thank you so much for your lovely positive feedback. We try very hard to produce well priced beautiful cushions and throws. It is gratifying that our customers come back to us year after year. Please keep an eye on us as we often have discount codes....
Kind regards,
Karen
Excellent quality and fast delivery
I was a little unsure about buying cushions online, but was very happy with the results. My wife described the cushions as gorgeous so I was happy they passed that test. The price was good, especially as I was quoted 3-times the cost from a local shop to make up a very similar cushion. Delivery was exceptionally quick too. Very happy customer.
4 September 2019
Unprompted review
Reply from cushions.co.uk
Hi Stuart,
We are so pleased that you braved buying online cushions. When your wife says they're gorgeous and you are happy with the price it's a win win. We strive to provide well made, well filled and reasonably priced cushions and your experience proves we are getting something right! We do hope that you will consider using our site again in the future.
Kind regards,
Karen
Please Note : Returns are NOT free postage
The cushion I ordered was beautifully made , unfortunately it was not right for my home .
I sent it back but it was NOT free to return .
It cost me over £5 to return it .
Just choose wisely.
4 September 2019
Unprompted review
Reply from cushions.co.uk
Hi Laila,
Thanks for your constructive feedback. As a small company we have to count every penny and currently we aren't big enough to sustain a free return policy however it is something we will be considering when we become a bigger company.
We are glad that you liked the look and feel of the cushion you chose and hope that you will look again.
Kind regards,
Karen
Once again a fantastic service!
Once again a fantastic service, I’m delighted with my new cushions and couldn’t believe how quickly I received them, many thanks!
3 September 2019
Unprompted review
Reply from cushions.co.uk
Thank you so much for your lovely feedback Alex. It is gratifying to receive positive words from
our customers and we do hope that you will be happy to shop with us again.
Kind regards,
Karen
Reply from cushions.co.uk
Hi Shirley
Thank you so much for your lovely comments. It is fabulous that people take the trouble to
use our TrustPilot as it helps other people have faith in our products and company. Please
visit us again as we frequently post new items.
Kind regards,
Karen
Beautiful cushions
Always a prompt service. The cushions are lovely and well made. Good value.
21 August 2019
Unprompted review
Excellent service from Cushions Online
Excellent service from Cushions Online. Ordered one day delivered the next. The cushion is lovely, very good quality and value for money.
9 August 2019
Unprompted review
Reply from cushions.co.uk
We are so pleased that you like our service and our products. We do list new items frequently so
please do visit our site again.
Kind regards,
Karen
great
Been buying cushions from cushions.co.uk for sometime and they are always of the highest quality and lovely colours, prompt delivery.
9 August 2019
Unprompted review
Reply from cushions.co.uk
Hi Janey
I do apologise for not having responded to your lovely feedback in August 2019! Very remiss of me. Please let me reassure you that we do value all our customers and hope that you would be happy to shop with us again in the future. We do put up discount codes so keep an eye open for them!
Kind regards,
Karen
A lovely addtion to my sofa
My latest purchase from Cushions Online arrived today, and I was not disappointed. A lovely addition to my sofa and living room, great quality and excellent service from this friendly company.
30 July 2019
Unprompted review
great product really quick delivery
27 July 2019
Unprompted review
Reply from cushions.co.uk
Thanks for you lovely feedback Anne we make it our mission to provide
high quality goods and service and it is nice to be recognised for it.
Reply from cushions.co.uk
So happy that you like our products and our service too. We try very hard to maintain
high standards and it is always a pleasure to receive good feedback.
Kind regards,
Karen
Ordered one day
Ordered one day. Received my 5 beautiful cushions two days later. Amazing.
24 July 2019
Unprompted review
Excellent service and a quality…
Excellent service and a quality product, I have been very happy with the cushions I received and would highly recommend this site.
16 July 2019
Unprompted review
Reply from cushions.co.uk
Hi Julia
We are delighted that you like your new cushions and hope that you would love to shop with
us again.
Kind regards,
Karen
Excellent service and lovely colour
6 July 2019
Unprompted review
Reply from cushions.co.uk
We are so glad that you like your new cushions and hope that you would
be happy to shop with us again.
Kind regards,
Karen
Reply from cushions.co.uk
Thank you for your lovely feedback. We try hard to maintain high
standards and we hope you will visit us again when in need of more
cushions.
Kind regards,
Karen
Cushions.co.uk are one of the Best…
Cushions.co.uk are one of the Best Retailers I have ever used.
Nothing was too much trouble, helping me to choose and be sure with my Order.
Highly recommend to anyone.
5***** star Customer Service.
25 June 2019
Unprompted review
Reply from cushions.co.uk
Thanks for your very kind words. We do try hard to meet with our customers exacting
standards and loved that you shared your photographs with us.
Kind regards,
Karen
Lovely cushions
Lovely cushions, you get what you pay for and I suspect these will last a long time, unlike the cheap foam ones you can get anywhere.
Fast delivery using DPD which are great for letting you know exactly when your parcel will be delivered.
25 June 2019
Unprompted review
Reply from cushions.co.uk
We are so happy that you like your cushions so much. We try hard to keep up our
quality and to introduce new designs frequently. If you're ever in the market again
for cushions please give us a look.
Kind regards,
Karen
Excellent Online Store / Quality Products
Beautiful, well made cushions. Excellent customer service. Order arrived in a short time. Cushions were well packaged. Friendly customer service staff.
4 June 2019
Unprompted review
Reply from cushions.co.uk
Thanks for you lovely comments Gill. Our team take great care with each and every cushion they make so that our customers are happy with our product. We would love to see you in our store again some time so keep an eye out for discount codes.
Karen
Reply from cushions.co.uk
Hi Liz,
Thanks so much for your kind feedback. We are grateful every time someone responds
to our requests as it all helps the next customer to have confidence in our product. Keep
a look out on our site and social media as we do sometimes post discount codes.
Kind regards,
Karen
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