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Currenxie Reviews 

216
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers had a great experience with this company. Customers consistently praise the outstanding customer service, highlighting the fast follow-up, helpfulness, and responsiveness of the support team. Many also appreciate the user-friendly website and app, describing them as clear, concise, and easy to use for managing daily business finances. The service is often described as excellent, with fast transaction speeds and reliable cross-border payment solutions. However, some people were dissatisfied with payment issues, reporting that funds were not transferred, emails went unanswered, and unnecessary documentation was requested for transfers. These customers also mentioned delays in fund returns and being charged multiple times for the same transfer.

What people talk about most

Customer service

Customers had positive experiences with customer service, highlighting its excellence, responsiveness, and... See more

User experience

Consumers generally report a positive user experience, highlighting the platform's ease of use and fast... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding it a very useful and... See more

Response time

Users describe positive interactions with response times, highlighting prompt payments and reactions from... See more

Service

People report positive experiences with service, often describing it as fast, competent, and reliable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent banking solution for receiving and paying in many currencies. Very low fees; excellent rates based on average FX-rate at moment of transfer. Both their website and app are clear, concise... See more

Company replied

Rated 5 out of 5 stars

My issue with the App on my iOS got solved quickly. A special thanks to Alexis, Client Support Executive, who helped me a lot in solving this problem. Highly recommended.

Company replied

Rated 5 out of 5 stars

This Banking App is really helpful. Their team is not only friendly, but also devotedly for all our questions. Communication via email always well supported within 24 hours, sometimes they call direc... See more

Company replied

Rated 5 out of 5 stars

Great customer service experience, prompt payments and reactions. The con is the Limited Interface, which can have more options and could be better streamlined for people that make heavy use of the... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Currenxie is a financial services company for the borderless economy. Our Global Account platform gives businesses a one-stop finance app for global growth. Features include a multi-currency digital wallet, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value technology, user experience, and service.


Contact info

4.1

Great

TrustScore 4 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(216)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Currenxie, more than an online bank.

Currenxie is an efficient online bank.

When opening account with currenxie, it was the first time we moved to 'online' bank. We were anxious. But Currenxie provided much more than what we epexted:
- Simple Internet Banking platform,
- Excellent Customer support, with prompt and efficient answers. The contacts always reply inline with our demands, we never lose time explaining same thing again like you can face with other platform,
- Their team really tried - and succeeded - in understanding our needs,
- Costs transactions and conversion fees are spot on!

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Reliable

Currenxie as a bank has been a great experience for my company! Good phone support, fast transactions, and easy to use via web or app.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Professionals you can trust

Professionals you can trust . Great service prompt answers. Very user friendly system significant cost benefits us using this system

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Great onboarding

Great onboarding, fast and responsive support. Good product, good rates for exchanges, fast transactions. I much recommend them

1 September 2023
Unprompted review
Rated 5 out of 5 stars

4.9 stars, almost perfect

The service delivers exactly what I need, easy, secure and fast.
The only comment I have is that there is no option to cancel one account if we opened one by mistake.

13 September 2023
Unprompted review
Rated 1 out of 5 stars

Online tea startup rejected for no reason

We are associates based in Quebec. We opened a new trading company in Canada - Yuville International Inc. - and based it in Alberta for strategic reasons. Our intention was to import tea from China and sell it through Amazon and through our own website in different parts of the world including Canada. We applied for a Currenxie account. We provided them with all required informations but we were rejected for absolutely no reason. We don't know why they have decided to reject a start-up at its very early stage.

18 August 2023
Unprompted review
Currenxie logo

Reply from Currenxie

Dear Denis, we understand your frustration and regret the disappointing result. If you believe there was an error with your documentation you are always welcome to request your case be re-opened or apply again in the future. Unfortunately the details of compliance reviews cannot be disclosed. Thank you for your understanding.

Rated 1 out of 5 stars

Bad security. Credit card was hacked for $2,400. Currenxie is not cooperative in the investigation.

Avoid this company at all costs. Our business card got hacked and charged for $2,400 likely because of currenxie's low quality security policies. They are not cooperative in finding a solution, in addition to that they charge $20 per chargeback with a SIX MONTH delay period. Do not use this company.

"The virtual card can only be accessed via the Currenxie app, using biometric authentication. PIN and Visa 3D Secure passcodes are enforced in all applicable situations."

This is not true, the fraudster charged $2,000 for airline tickets and there was no 3D secure passcode verification. This transaction should not have gone through. To top it off, most banks will refund the $2,400 amount in dispute while they investigate, currenxie does not do this.

11 April 2023
Unprompted review
Currenxie logo

Reply from Currenxie

Dear Alex, we are sorry for the unfortunate situation you are experiencing. The Currenxie Card uses every available security feature for modern cards; the physical card is numberless, so the details cannot be copied. The virtual card can only be accessed via the Currenxie app, using biometric authentication. PIN and Visa 3D Secure passcodes are enforced in all applicable situations. The card can be instantly frozen or blocked by the cardholder in the app at any time. Currenxie itself is PCI-DSS Level 2 certified for security.

Our Support team is currently following standard operating procedure with your case, they do not have an ability to circumvent this for you. The chargeback process is controlled by the card network (Visa), with an assessment time of up to 6 months. The assessment is not conducted by Currenxie. Thank you for your patience and cooperation.

Edit: Hi Alex, we say "enforced in all applicable situations" because we enable 3D Secure by default. However, merchants (in this case the airline) have the final choice on whether or not to require it for their transactions. Many choose not to require 3D Secure in order to provide a more seamless purchase experience. Merchants that choose to do this then become liable for the chargeback in the case of fraud, which will be the situation in your case. The client support manager handling your case will be happy to answer any questions you have about this.

Rated 3 out of 5 stars

Wish they would share why accounts are…

Wish they would share why accounts are refused. Just saying 'due to internal policies' doesn't really help. Would like more transparency

1 December 2022
Unprompted review
Currenxie logo

Reply from Currenxie

Dear Mary, we understand this situation can be frustrating. Financial Compliance teams generally cannot reveal the results of KYC/KYB/AML screening. However, if you believe the decision was made in error because of incorrect or incomplete information provided, you are welcome to write to us and request a new application. Thank you for your feedback.

Rated 1 out of 5 stars

avoid it

One of the worst payment aggregator/processors that I have dealt with. For EUR transfers they have partnered some UK bank (!), which is blocking every transaction left and right and asks dozens of irrelevant follow-up questions, even for relatively smaller value individual small transactions coming from reputable e-commerce marketplaces (Amazon, etc.) Avoid at all costs, WISE, REVOLUT, Airwallex, etc. are all much better, they have proper SEPA facilities with normal EU based banks.

9 February 2023
Unprompted review
Currenxie logo

Reply from Currenxie

Hello Andras, we're sorry your experience did not meet your expectations. New business accounts are often subject to checks on initial payments by banks for AML screening. The level of checks are dependent on the nature of the business and risk rating of the product or service. Thank you for your feedback.

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