CurrentBody US Reviews 

7,508
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,379 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention the fast delivery times, beautiful packaging, and the exceptional build quality of the items received. Buyers also share that the devices are very comfortable to wear, easy to integrate into daily routines, and provide noticeable improvements in skin appearance. Some reviewers were not happy with the strap design, pointing out that the straps can feel a bit awkward, complicated, or too large to achieve a secure fit. Additionally, a few other people experienced unexpected hardware malfunctions or encountered difficulties when attempting to navigate the warranty replacement process.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the masks are comfortable, lightweight, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items arrive securely... See more

User experience

Clients share positive opinions on user experience, highlighting that the products are comfortable,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that orders arrive quickly and in... See more

Order

People report positive experiences with order, highlighting that the website is easy to navigate and items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The jury is still out on the face mask. First, I haven't seen positive results yet, almost two weeks since beginning. I'll give the mask the full 8 weeks of use before making my decision on whether it... See more

Company replied

Rated 4 out of 5 stars

I recently ordered two LED Red Light Therapy Face Masks Series 2 in the U.S., and the order was shipped pretty quickly. However, when it arrived I found that only one mask was inside the package, even... See more

Company replied

Rated 4 out of 5 stars

*Updated to 4 stars - Customer service did reach out and advise to use a microfiber cloth to clean/advice on fit. They also sent a complimentary gift. Still too soon to give 5 stars as have not be... See more

Company replied

Rated 4 out of 5 stars

I liked the mask until it broke n lights went dark in less than a year. Company replaced it n I had to pay shipping. For such a high priced item I expected better longevity. I felt the lights helped m... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.4

All reviews

(7,508)

2,299 reviews in the last 12 months

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Rated 1 out of 5 stars

Product Unsealed - No Returns

Returns policy - if you break a seal - no return will be considered even if never used a product and just got it.

25 June 2026
CurrentBody US logo

Reply from CurrentBody US

Hello Nick,

Thank you for taking the time to share your feedback on Trustpilot.

I am sorry to hear that you are having these issues with your return. I completely
understand how frustrating this must be. Please rest assured that I’m looking
into this as a priority and will contact you via email shortly to get this resolved
as quickly as possible.

Kind regards,
Customer Care Team
Mickayla.

Rated 5 out of 5 stars

So far I’m enjoying my new LED mask

So far I’m enjoying my new LED mask! It’s been only 2 weeks and I use it every other day, I can see results already! My skin is getting more radiant! Can’t wait for even bigger results !

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast results 10/10!

My experience has been great! The process was very smooth, fast shipping and the fast is amazing. I can already see a big improvement in my skin texture just only after 2.5 weeks of consistent use!

This has come a true staple in my skin care and hands down an amazing investment

8 July 2026
Unprompted review
Rated 5 out of 5 stars

The customer service was streamline

The customer service was streamline. I live in Hawaii and have frequent issues with packages arriving on time. My mask came promptly! After only a couple of weeks, my skin looks brighter and feels softer and plumper to the touch. I love it!

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Excellent Marketing, Disappointing Customer Service

I am extremely disappointed with my experience with CurrentBody. After using the Series 2 LED Mask, I developed skin breakouts for the first time in my life. I am 59 years old and have used the same skincare routine for years without any issues. The only new addition was the CurrentBody LED mask.

Since June 26, I have answered every question their customer service team has asked. Instead of addressing my request for a refund, multiple representatives have continued sending generic troubleshooting advice and offering additional products. My repeated requests to have my case escalated to a manager have been ignored.

I expected a company that markets premium skincare devices to stand behind its products and provide clear, accountable customer service. Unfortunately, that has not been my experience.

18 March 2026
CurrentBody US logo

Reply from CurrentBody US

Hello Liliana,

Thank you for contacting us and leaving a review. My name is Mani. I am a customer service team leader here at CurrentBody and part of the management team to whom your query has been forwarded.

I'm sorry to hear about your experience and will be reaching out to you privately to resolve this.

I look forward to assisting you.

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