Currentbackyard Reviews 

Seems to be a decent product, but support is awful, and wrecks the experience. I had the incorrect cover sent to me obviously a shipping mixup is understandable. It’s gonna happen sometimes.
However, only their “upper management” can address these issues and they seemingly cannot talk to the customer themselves. All the conversation happens through their entry level customer service team. Additionally, they responded twice with completely irrelevant responses. Blaming me for this issue when I sent them a picture of the product I received and my order being a different product.

Given I ordered both the grill and pizza oven, along with accessories, this is quite concerning and disappointing for a premium product and a new product. I’d expect them to be offering stellar customer service. Which is clearly not happening. Makes me concerned about the future of my products and working with them with any issues.

I own a lake condo and the associate is switching to all electric grills. I am president of the association and we are working on determining what electric grills will be allowed.

I received the grill and all the accessories in a timely manner. I opened the boxes and found the grill had been damaged before it was shipped, I am missing a wheel, and one of the accessories is damaged as well. I contacted customer service on Saturday morning and was told they would call me back in a couple hours. I waited for the call and never got a response. I had to call again and was given no explanation of why they did not call me back as stated. On this call I was informed I would get a decision within 24-48 hours. 48 hours is up and I am now being told it could be another 24-48 hours.
The reality is the company shipped me a damaged product. You would think after sending pictures to them this would be a simple process.

To give a real idea of how things have gone to date:

1. I purchased grill and paid roughly 1300 for everything.
2. Grill delivered.
3. Grill/accessories damaged and wheel is missing.
4. Contact customer service and they were to call me back.
5. Customer service did not call back and I had to call them.
6. I was told I would get an answer this morning and am now being informed it will be another 24-48 hours.

No excuse for sending out damaged product or not resolving the issue immediately. The reality is I cant even tell if the product is good or not because I cant use a damaged product.

At this point my recommendation to the other association members is to stay clear of this product.

I own and have owned Halo, Traeger, RecTech, Steakmaster, Weber, etc over the years. This grill attracted me for use in my garage during the winter. Seemed simple and straightforward. NOT SO MUCH. FIRST Support is worthless. The grill connectivity, a key feature in the winter - not needing to keep an eye on things in the cold - did not work out of the box. Grill would not connect to the app that identified the grill but would not connect to it. Wifi did connect and app updated, but that was it. It would not "confirm" an account setup. A mess. Called "support" and the first had no idea what to do and said he would need to escalate it. "Call will come to you in 24 - 48 hours." NOPE. NOTHING. I purchased from "authorized retailer" TruValue who says it is used now so I have to go to the Current Backyard support site. That site is a joke as well. The app is junk. And for what it is worth, I am a network engineer...pretty good with tech stuff. The app is junk. I would not purchase this again for half the price. And the steaks, etc...definitely NOT the same flavor as any of my other grills. This ranks dead last.