Reply from Curekey
Hi Harley, we’re glad our team was able to assist and provide a positive customer service experience. Please don’t hesitate to reach out if you need anything else.
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Company details
Written by the company
Curekey is a physician-led telehealth platform offering prescription hair loss treatment online. Licensed U.S. physicians review every case, prescriptions are issued only when medically appropriate, and medications are delivered directly to patients through licensed pharmacies. Our mission is to make effective, evidence-based hair loss care simple, accessible, and discreet.
Contact info
16192 Coastal Highway, 19958, New Lewes, United States
- support@curekey.com
- curekey.com
3.6
Average
3 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great support
Easy process, great support and fasr delivery every month. I’m very happy with my experience with Curekey so far.
10 April 2026
Unprompted review
Reply from Curekey
Thank you for your kind words. We're pleased to hear you've had a great experience with Curekey so far and appreciate you taking the time to share your feedback.
The Curekey Team
Terrible customer service Jenny
I made the mistake of not updating my mailing address when I placed my order. My fault, I owned it and I told them to bill me again and ship to my correct address. Before the 2nd shipment, I first asked if the roller that was offered complimentary would be included in the 2nd order. Jenny confirmed it would be. Lo and behold I received the prescription and unfortunately, no roller was included. Upon letting Curekey know they apologized. Then I received a follow up message saying they confirmed with the pharmacy that the roller was included, which is a blatant lie.
So they essentially are calling me a liar. Why would I do that? That’s not customer service. I’m financially sound enough to pay for multiple rollers and that’s not the point. It’s being called a liar that caused me to cancel.
24 May 2026
Unprompted review
Reply from Curekey
Hi Omar,
We’re sorry to hear you left disappointed. We’d like to clarify that at no point were we trying to suggest you were being dishonest. After checking directly with the pharmacy, they confirmed that the complimentary derma roller was included in the shipment, which is why that information was relayed to you.
We also confirmed that your replacement order was successfully delivered via USPS: https://tools.usps.com/tracking/9400136208303512893104.
We understand the situation was frustrating overall, especially after the address issue and reshipment, and we appreciate you giving Curekey a try.
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