Curate Health Reviews 

17,502
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 3,888 reviews, reviewers had a great experience with this company. Customers frequently praise the straightforward ordering process, noting that answering initial questions, completing medical checks, and managing prescription renewals is exceptionally simple and efficient. Many consumers also point out the extremely helpful support team, professional medical guidance, and consistently fast delivery of well-packaged products. Some reviewers were not happy with dispatch delays, mentioning extended waiting times and a complete lack of timely updates regarding their pending orders. A few other people also felt that having to actively chase customer service for tracking information and missing scheduled delivery dates caused significant frustration.

What people talk about most

Service

People report positive experiences with service, highlighting fast ordering, efficient medical checks, and... See more

Order

Customers had ambiguous experiences with order processing, reflecting a high level of disagreement. Many... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders generally arrive quickly, on... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a division in consumer experiences.... See more

Response time

Clients share ambiguous opinions on response time, reflecting a high level of disagreement. Many consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Curate for a while for my weight loss journey. Having done lots of research, they are the best company I’ve ever used for this type of medication. I love how there are always discount... See more

Company replied

Rated 5 out of 5 stars

Very easy process been with curate health now for around 18 months . Process of ordering is really easy just answer some questions and upload 2 photographs . Then wait for approval dispatched by... See more

Company replied

Rated 5 out of 5 stars

Quick turnround, arrived in timely way. Only negative is trying to take a picture with an iPhone on the link, would have liked to have put the camera timer on to position myself but the app does not... See more

Company replied

Rated 5 out of 5 stars

Curate health is one of the best places to get your weight loss medication from. They not only sells there products for profits and forget about you in the process. They are right there for you in y... See more

Company replied


Company details

  1. Health Consultant
  2. Fertility Physician
  3. Women's Health Clinic

Written by the company

Curate Health offers prescription medication through their registered internet pharmacy for the treatment of weight loss. The service is fully regulated and genuine medication is dispensed from London based pharmacy.


Contact info

3.9

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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3.9

All reviews

(17,502)

2,970 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy website to use spoke with a dr…

Easy website to use spoke with a dr helpful

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We are glad to hear that you found our website easy to use and that speaking with our doctor was a helpful experience for you. Thank you for your wonderful feedback!

Best,

The Curate Health Team

Rated 5 out of 5 stars
Curate Health logo

Reply from Curate Health

Hi,

We are happy to hear that you found our product excellent and our service great! We truly appreciate you taking the time to leave us such positive feedback.

Best,

The Curate Health Team

Rated 5 out of 5 stars

It’s been really good I have not had no…

It’s been really good I have not had no side affects so really happy with it.

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We are happy to hear you've had a really good experience and have not had any side effects. We appreciate your positive feedback!

Best,

The Curate Health Team

Rated 5 out of 5 stars

It a great service package arrived…

It a great service package arrived quicker than expected. Always so helpful I will use the service again first class every time.

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We're happy to hear that your package arrived quicker than expected and that you found our service helpful. We appreciate your kind words and look forward to assisting you again!

Best,

The Curate Health Team

Rated 5 out of 5 stars

Great

Great service

17 July 2026
Curate Health logo

Reply from Curate Health

Hi ,

 
Thank you for your valuable feedback.

We genuinely appreciate the time and effort you have taken to review us.

Best,

The Curate Health Team

Rated 5 out of 5 stars

Customer service is excellent and…

Customer service is excellent and speedy delivery

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We're happy to hear that you had a positive experience with our customer service and that your delivery was speedy. We truly appreciate your feedback!

Best,

The Curate Health Team

Rated 4 out of 5 stars

Delivery on time

17 July 2026
Curate Health logo

Reply from Curate Health

Hi ,

 
Thank you for your valuable feedback.

We genuinely appreciate the time and effort you have taken to review us.

Best,

The Curate Health Team

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service, very well managed, staff helpful. Feel totally safe and supported using this product

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We're pleased to hear you experienced excellent professional service and felt well-managed. Knowing our staff were helpful and that you feel safe and supported using our product is wonderful news!

Best,

The Curate Health Team

Rated 5 out of 5 stars

Ordering is simple and reliable

Ordering is simple and reliable. No fuss

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We're happy to hear that you found our ordering process simple and reliable. We appreciate your positive feedback!

Best,

The Curate Health Team

Rated 5 out of 5 stars

Been with curate for.over 12 months

Been with curate for.over 12 months, great service

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We're so happy to hear you've had a great experience with us for over a year! We truly appreciate your loyalty.

Best,

The Curate Health Team

Rated 5 out of 5 stars

The real deal!!

Speedy delivery, it ACTUALLY works as well and the customer service is 10 10!

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We're happy to hear you received speedy delivery, that the product works well, and that our customer service was excellent. We appreciate your positive feedback!

Best,

The Curate Health Team

Rated 5 out of 5 stars

Very quick to order and for delivery…

Very quick to order and for delivery extremely quick

20 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We're so pleased to hear that your ordering and delivery experience was extremely quick. Thank you for your positive feedback, we truly appreciate it.

Best,

The Curate Health Team

Rated 1 out of 5 stars

⭐ 1-star review

⭐ 1-star review – Order #457325

⚠️ I would strongly advise people to think twice before using Curate Health.

My experience has been extremely disappointing from start to finish. The customer service has been ridiculously poor, and I found the prescriber to be rude and unprofessional.

The consultant was late to my video consultation and did not acknowledge or apologise for it. During the consultation, I explained that I had been taking Mounjaro for two years and was currently on a maintenance dose. Curate Health also has records of my previous treatment history, yet this information was completely ignored.

Despite explaining my history, my 5mg dose was reduced to 2.5mg. I now have to go down to a lower dose because I unfortunately lost my previous proof of dosage, despite having clearly explained my treatment history. This has resulted in me paying for medication that is not the dose I had been taking and, in my opinion, is a complete waste of my money.

To make matters even worse, my order has now been delayed and I will not receive it before Friday. This has completely disrupted my normal medication routine and is extremely frustrating, particularly after all the problems I have already experienced.

Overall, I have found the entire process extremely frustrating and unacceptable. Based on my personal experience, I would not recommend Curate Health.

I would recommend looking at alternatives such as MedExpress, who I have found to genuinely care about their clients, or Cloud Pharmacy. Please do your research before ordering from Curate Health.

21 July 2026
Unprompted review
Curate Health logo

Reply from Curate Health

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience.

Patient safety is our highest priority. As part of our prescribing process, we are required to verify a patient's current treatment and dosage before prescribing weight management medication.

Unfortunately, as we were unable to verify evidence of your previous dose, our prescriber had to make a clinical decision based on the information that could be safely confirmed. This approach is in line with our prescribing responsibilities and is intended to ensure treatment is provided safely.

We appreciate that this may have been frustrating, particularly given your previous treatment history, but our clinicians must follow appropriate clinical and regulatory standards for every patient.

We're also sorry that your consultation did not meet your expectations and that there was a delay with your order. We value all patient feedback and will review your comments regarding your consultation experience.

We wish you all the best with your ongoing treatment.

Best,

The Curate Health Team

Rated 5 out of 5 stars

Arrived on the property as planned

Arrived on the property as planned

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We are pleased to hear that your arrival at the property was as planned. We appreciate you taking the time to share your experience with us.

Best,

The Curate Health Team

Rated 5 out of 5 stars

Initial contact was positive

Initial contact was positive. Into my third month of using Manjaro at 2.5 and am very pleased to say that I have had only one side effect.

Delivery is always prompt and well insulated.

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We're happy to hear about your positive experience and our prompt delivery! We appreciate you sharing your satisfaction after three months of use.

Best,

The Curate Health Team

Rated 1 out of 5 stars

Charged £15 cancellation fee

Charged £15 cancellation fee. Which in itself is not the problem - I understand it's in the T&Cs - but if you are talking to someone on the phone then the least they could do is tell you.

21 July 2026
Unprompted review
Curate Health logo

Reply from Curate Health

El Bee,

We appreciate you sharing your feedback regarding the cancellation fee. We understand your frustration about not being informed of this during your call.

Best,

The Curate Health Team

Rated 5 out of 5 stars

Always deliver on time

Always deliver on time , plus website so easy to use and aftercare is always there at anytime , highly recommend

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We're glad to hear that you consistently receive your deliveries on time and find our website user-friendly. It's wonderful to know our aftercare service is always there for you. Thank you for your high recommendation!

Best,

The Curate Health Team

Rated 5 out of 5 stars

Great Service

A very fast and efficient service, while being very thorough with checking medical history before prescribing any medication

17 July 2026
Curate Health logo

Reply from Curate Health

Hi,

We're pleased to hear that you found our service fast and efficient. We also appreciate your recognition of our thorough medical history checks before prescribing medication.

Best,

The Curate Health Team

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