We have 2 carers from Curam to look after my 95yr old mother who suffered a terrible one for day and one for night Roselyn ( Rose) and Christine , I could not ask for better. They are unbelievably kin... See more
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Review summary
Created with AI, based on recent reviews
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I would thoroughly recommend Curran. From start to finish they provided an excellent service. The carer we selected was superb and brought great companionship to my mum while her usual companion was a... See more
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Finding the right carer for a loved one can be a minefield. A friend recommended Curam Care as my mum needed some help and support at short notice. The service provided is speedy and efficient and res... See more
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Company details
- Home Help Service
- Emergency Care Service
- Home Health Care Service
- Home Help Service Agency
- Mental Health Service
- Aged Care
Written by the company
Curam is transforming how care is found and managed across the UK and Ireland. Find experienced, DBS-checked carers safely and quickly. With over 10,000 vetted Care Professionals, with an average of 10+ years care experience, you can find and hire carers in real time, 24/7. We’re the only UK digital care provider offering real-time care and complete end-to-end management, and our carers have already delivered over 6.5 million hours of care. Filter profiles, chat directly, and manage care in one secure place with Curam. From hourly to live-in and CQC-managed care packages, Curam gives you total choice, control, and keeps you safe when it matters most. Find a carer today 👉 www.curamcare.com or download our app 👉 https://www.curamcare.com/apps-download/client
Curam - Creating a fairer care community
Written by the company
- How does Curam work?
- 3 Simple Steps: 1) Clients sign up for free 2) Search for a suitable carer 3) Interview, hire and pay the carer. Alternatively, clients can post a job ad on our automated jobs board. The process is simple and clients only pay for the care delivered.
- We are transforming the care sector by improving the lives of both carers and their clients.
- We believe that valued carers deliver care of value. By ensuring that all of our self-employed carers earn at least the London living wage, we attract motivated, experienced carers to the platform. They are then empowered to give an excellent standard of care to you or your loved ones.
Contact info
18 Ashwin St, Dalston, , E8 3DL, London, United Kingdom
- 01387 730766
- info@curamcare.com
- curamcare.com
4.5
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Curam is the best company I’ve worked for
I find that Curam staff are very helpful, professional and knowledgeable. I have enjoyed my experience working with them. I would recommend Curam to anyone who is a self employed carer.
14 September 2024
Unprompted review
Reply from Curam
Hi there,
Thank you for taking the time to leave us this wonderful review. The Curam support team are always here for any questions or queries you have, so we are thrilled to hear that you found them so helpful and knowledgeable. We’re so pleased you’re enjoying working with Curam and that you would recommend us to fellow Care Professionals.
If you have any other questions or queries, please don't hesitate to reach out to our support team.
Best wishes, Eve- Marketing Manager
Disgusting customer services.
Contacted this company last year whilst looking after a private client of mine.
I left the client mid year, decided to request that they change my account from client to carer and they basically shut me doen without any care or respect.
I made a carer profile last year but due tk personal.circumstances at the time I decided not to pursue care, instead I decided to learn to drive.
Now I have the ability to drive I sent an email requesting that they reactivate my log in details.
Instead of being professional. They first asked if I had used a Curum Carer to work with the client I was working with last year.
Which wasnt what I asked! Instead of helping or assisting me with my query they were hoping for me to say Yes so they fould try and charge me or the client money for the taking of business.
So when I said no. To which is the truth, I left the client. So I have no idea what business was conducted after I left.
Getting back to my actual question which was to reinstate my log in so I could be seen by other clients, not to mention the client I was working with previously was not on their books. I only contacted them to try and find a resbite carer.
They had the cheek to simply just say No.
With out any explanation as to why. So rude.
Who does that, especially a care company thats basis should be care and empathy.
Id avoid dealing with admin customer services representatives that hide behind a computer. Who probably dont care about the client or carer. As if they did, they wouldnt be in an office belittling carers that actually do the hard work.
Disgusting people.
3 September 2024
Unprompted review
Reply from Curam
Dear Seh,
At Curam we take the safeguarding of both our clients and Care Professionals very seriously. Our records show that you signed up as a client in May 2023 to look for a Care Professional on behalf of your client and agreed with the Care Professional that you would pay them via bank transfer. Our T&C’s clearly state that all transactions must be paid through the Curam Platform. You then signed up on Curam and became an approved Care Professional in December 2023. Less than 24 hours later, you requested to delete your account, stating that you had changed your mind.
Curam reserves the right to keep your account closed. Unrecorded working arrangements are not only a safeguarding risk but go against the terms of the platform. Unfortunately, we do not feel that the platform is suited to you on this occasion.
As this review has been left under the name Suh, if any of this information doesn’t apply to you, please do contact our support team on complaintsandsuggestions@curam.io and we will investigate this further.
Best Wishes,
Eve – Marketing Manager
Lots of opportunities, but rare fruition.
There are lots of opportunities shown on the Curam page/app, but clients rarely respond, so it's difficult to get work.
Curam take a 15% fee, as well as charging the client more.
Curam claim they provide training and insurance, but I have private insurance and have never been able to access training through Curam.
I have been a member for around 4 years.
1 September 2024
Unprompted review
Reply from Curam
Hi Alice,
Hope you’re well. Curam provides free training to all approved Care Professionals through our training platform Access, we can see from our records that you completed a course last year. If you need assistance in accessing your training account please email us at carer@curam.io.
When you secure a client via Curam and create your invoice, you are automatically insured. Whilst being an approved Care Professional you have worked with 11 clients, therefore you will have been insured for all work carried out via Curam.
If you ever need any assistance or have any questions, please don't hesitate to reach out to our support team.
Best wishes, Eve- Marketing Manager
Excellent Service
The carer was punctual, friendly and very competent. It was so easy giving details of our requirements and getting a selection of carers to choose, with competencies and fees up front. The landlady of our accommodation said she had lost customers as they couldn't get carers so I have recommended Curam to her and she will help spread the word.
10 August 2024
Unprompted review
Reply from Curam
Hi Sue,
Thank you for taking the time to leave this wonderful review. We’re delighted to hear that you’ve found a friendly, experienced Care Professional on Curam, and that you found the entire process so easy. Thank you for spreading the word about Curam, we look forward to helping both you, and your landlady with any further care needs you may have.
Best wishes,
Eve- Marketing Manager
We found a lovely carer on the Curam…
We found a lovely carer on the Curam Care website. The website was easy to navigate and we were exceedingly fortunate with our choice of carer. On one occasion our carer was ill and unable to attend. The money we had paid was promptly refunded.
8 August 2024
Unprompted review
Reply from Curam
Hi Jenny,
Thank you for leaving us this wonderful review. We’re so glad that you’ve found such a lovely Care Professional on Curam. At Curam, we pride ourselves on our user experience, so it’s great to hear that you’ve found our website so easy to use. It can be stressful when illnesses occur, so we’re glad that you found our refund process so quick and easy.
If you ever need any further assistance or have any questions, please don't hesitate to reach out to our support team.
Best wishes,
Eve- Marketing Manager
Peace of mind for you and your loved ones
I've used the Curam platform previously as a client and now for the last 16 months as a carer. So I've experience of both sides of the coin. Curam are continually updating and finding more use friendly ways to access the help we all need. I've never had any issues in both instances and found the site easy to navigate. Transactions and conversations are simple and trouble free. Being able to form a small network (micro team) is extremely helpful which helps you direct a client to a friendly face who may have the working hours that you can't fill.
I recommend using Curam for both ease and reassurance.
1 August 2024
Unprompted review
Reply from Curam
Hi Rachel,
Thank you for taking the time to leave this wonderful review. We are delighted to hear that you’ve had such a positive experience using Curam, both as a client and a Care Professional.
We are so glad that you have found our app easy to navigate, and that you’ve found our Micro team feature so useful. We’re delighted that it’s allowed you to connect with friendly local Care Professionals so easily. Thank you for being part of our wonderful Care Professional community, we wish you all the best with your future clients.
Best wishes, Eve - Marketing Assistant
Support when we needed it
Excellent carer found and started within 24 hours
12 August 2024
Unprompted review
Reply from Curam
Hi Sam,
Thank you for taking the time to leave us such a great review. We’re thrilled to hear that you were able to find a Care professional so quickly and receive the support you needed all within 24 hours.
If you ever need any assistance or have any questions, please don't hesitate to reach out to our support team.
Best wishes,
Eve- Marketing Manager
Stop spamming my inbox
Stop spamming my inbox. Already closed the account and advised mum is dead. Extremely frustrating and stressful receiving numerous care responses on a daily basis,
16 August 2024
Unprompted review
Reply from Curam
Hi Tracy,
We are very sorry for your loss, and apologise for any distress our emails have caused. We can see that you posted a job, and as it wasn’t closed you have received some notification emails. The job has now been closed and your account has been archived, so you will receive no more correspondence. Apologies again, best wishes from all the team at Curam.
Eve – Marketing Manager.
Good experience
I have been on Curam for 2 and abit years now I have had really great clients from the Curam site/App I like that there is an agreement set that you can also add to and invoicing is so easy. It's great to get free carers insurance and free NACAS membership so I don't mind paying the 15% back to Curam. My only gripes is that my payment is received 2 days after my shift and Curam making me feel like I'm being dishonest by always prying on my messages with clients and asking me questions other than that I love the services offered and believe its worth it!
10 August 2024
Unprompted review
Reply from Curam
Hello Teresa,
Thank you for taking the time to leave this wonderful review. We are so glad that you've had a positive experience using Curam for over 2 years and that you've found some great clients to work with. Our support team have oversight of messages for both Care Professional and client safety. Payments are released 2 working days after the last shift on the invoice, this is in case a client refund is required, but if you have any issues with an invoice being paid, do get in contact the Curam support team. Please don't hesitate to contact the team if you have any further questions or queries. Thank you for being part of our wonderful Care Professional community, and we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Assistant
Brilliant platform to work for they…
Brilliant platform to work for they really look after there carers and make sure everyone is happy.
19 July 2024
Unprompted review
Reply from Curam
Hi Rachel,
Thank you for taking the time to leave us this wonderful review. We are delighted to hear that you're enjoying Curam and that our team have been so supportive. Thank you for being part of our wonderful Care Professional community, and we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Assistant
I got this reply from Curam following…
I got this reply from Curam following my original post
Hi Tony,
Without knowing your number, we are unable to verify this information. Please either email us on ........ or ring us on and our support team will be able to check and remove your number from our system. Alternatively, to opt out of any WhatsApp's, follow the unsubscribe instructions in the message.
Best wishes,
Eve - Marketing Assistant
I'm not giving you my number as you already had it. I'm not emailing you because I don't want to give you my email. And I'm certainly not wasting my time and minutes calling you.
I've deleted and blocked everything number you tried to contact me on mainly because you provided no contact information beyond a link just like scammers do.
Whether your genuine or not I wouldn't rate you very highly at all. As if this is an error on your part and you used my number by mistake you've got some poor person out there who most likely wondering what's going on with there care.
But I'm not surprised given your reply to me no apology and wanting me to do the work.
10 July 2024
Unprompted review
Reply from Curam
Dear Tony,
As you have left these reviews simply under the name Tony and won’t contact us with any further information, we are not able to find you or your number on our system. If you follow the opt-out instructions on the WhatsApp's you received then you will be unsubscribed from those messages. Curam is the largest online Care Professional platform in the UK, and we are committed to helping all our clients and Care Professionals. If you decide to provide us with the details we need to help you, we will be able to assist and resolve any issues promptly.
Best wishes,
Eve – Marketing Assistant
Easy platform and support if you need…
Easy platform and support if you need it.
13 June 2024
Unprompted review
Reply from Curam
Hi Channy,
Thank you for taking the time to leave us this great review. We are thrilled that you've found the Curam platform so easy to use, and you've felt supported by our team. If you have any questions or queries, please contact our support team on client@curamcare.com or carer@curamcare.com.
Best wishes,
Eve - Marketing Assistant
Reply from Curam
Hi Corrina,
Thank you for taking the time to leave us this wonderful review. We are thrilled that you feel that Curam has everything covered. If you have any questions or queries, please do reach out to our support team.
Best wishes,
Eve - Marketing Assistant
Reply from Curam
Hi Laurie,
Thank you for taking the time to leave us this review. We are delighted that you're finding Curam to be such brilliant support. If you have any questions or queries, please do reach out to our support team.
Best wishes,
Eve - Marketing Assistant
Really bad excperience
Really bad excperience. i am going through divorce , didn't work for few mounths. went back to my account / it is not working.
Contacted curam , they said my account not activated any more as client wanted to pay directly. I asked to provide me evidence as i feel discriminated. No evidences/ just simple reply ... that my account is deleted.
Feel bad, as i haven't done anything.
17 May 2024
Unprompted review
Reply from Curam
Dear Olga,
We are sorry to hear you have had a bad experience, however any suggestions of transacting offsite results in removal from the platform. This not only invalidates our insurance policy but is also a safeguarding risk. We wish you all the best in your future career.
Best wishes,
Eve - Marketing Assistant
Carer for one night
My experience was mostly good. I had a bit of difficulty in paying but that resolved. I was able to get a carer quickly and we were able to communicate fairly easily. I didn't have an opportunity to meet the carer beforehand but that was probably because I didn't have much time between booking and needing the carer.
20 April 2024
Unprompted review
Reply from Curam
Hi Lorna,
Thank you for taking the time to leave us this great review. We're glad you were able to find a carer so quickly and able to message them so easily.
We know sometimes it is difficult to meet your carer before the first shift, but we do have a feature called CuramMeet, where you can have a one-to-one video call with your chosen carer. If you'd like to learn how to use CuramMeet, we have a step-by-step video to help here: https://www.youtube.com/watch?v=hB4KTvPGdms. If you ever need any assistance or have any questions, please don't hesitate to reach out.
Best wishes,
Eve - Marketing Assistant
Very practical and user friendly.
17 April 2024
Unprompted review
Reply from Curam
Hi Victor,
Thank you for taking the time to leave us this wonderful review. We're thrilled that you've found Curam so practical and user-friendly.
If you ever need any assistance or have any questions, please don't hesitate to reach out.
Best wishes,
Eve - Marketing Assistant
As Curam change of life others and…
As Curam change of life others and mine. It’s a very useful app to make people happy around you and sone extra money to pay your bills.
19 January 2024
Unprompted review
Reply from Curam
Hi Shriduttkumar,
Thank you for taking the time to leave us this review. We are delighted that you've found our app so useful and have been enjoying using Curam.
If you ever need any assistance or have any questions, please don't hesitate to reach out.
Best wishes,
Eve - Marketing Assistant
So far so very good
This is the third time that we have had our Well-being weekends supported by Curam Carers. The app is easy to navigate and the ability to communicate with carers before events is supportive to all. Posting jobs online has yielded excellent responses and the carers engaged have performed above expectations. Both ourselves and Carers are reassuringly well supported by Curam HQ staff.
31 March 2024
Unprompted review
Reply from Curam
Hi Richard,
Thank you for taking the time to share your positive experience with Curam. We're delighted to hear that your Well-being weekends have been so successfully supported by Curam carers for the third time.
It's fantastic to know that our app's easy navigation and communication features have been so beneficial for you. We're thrilled you've found posting jobs so easy and that your applicants have been so engaged and have exceeded your expectations.
Providing high-quality care is a top priority at Curam and we're committed to supporting both our clients and carers. So it's great to hear that you've felt so reassured by our HQ staff's support.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
Best wishes,
Eve - Marketing Assistant
Prompt responses and updates
5 April 2024
Unprompted review
Reply from Curam
Hi Egipha,
Thank you for taking the time to leave us this great review. We're so glad that you've found Curam's response time so quick and have been enjoying our recent updates. Thank you for being part of the wonderful Curam carer community, we wish you all the best with your future clients.
Best Wishes,
Eve - Marketing Assistant
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