Curaleaf Clinic Reviews 2,567

Issue with the web portal was solved quickly by Jake, many thanks :)

I am absolutely blown away by the service this organisation provides. The prices is so reasonable, if not lower than expected. The communication is impeccable, queries answered in hours not days. Loads of variety in different medications to suit everyone and its stuff that really helps and is good quality.

This morning I was helped by Jake and he was absolutely first class: efficient, professional and very knowledgeable. Jake is a credit to your organisation! 🙌

All staff/team or so friendly, and Dr Muhammad Asghar really got me, thankyou.

I waited WEEKS for an appointment. I chose a 10am time slot. The day of my appointment I logged on at 10am and no one came on. I wrote to Curaleaf and they told me my appointment was at 6pm. I sent a screenshot from WITHIN their website showing 10am was what I booked. Anyway, I went on again at 5:55 and waited until 6:15pm and the "Clinician" was a no show. No email, nothing. Next day I receive an email "you should have had your appointment yesterday, here are next steps". They didn't even know my appointment was never completed. I'm working on a refund. Total waste of my time. Curaleaf if you read this I WANT A REFUND. **UPDATE** - THEY refuse to give me a refund. The Clinician stated they called me later two times but it's not true! As you can see from their reply, they blame it on confusion rather than someone not showing up for my appointment and they stay a policy that doesn’t exist

Terrible appointment system - waited over a week for my appointment. Night before they send a text to confirm an email on the day of the appointment to remind me - THEN 6 hours before they ring and cancel due to ‘medical reasons’ but can fit me in for a shorter appointment in 2 hours ? However their rules are if I need to cancel I need to give 72 hours notice. Seems like they don’t care about their patients and will take your money for appointments they can’t keep!

My appointment/review was scheduled however on the day a no show from the clinician. Emailed support who told me to call to make a further appointment or I will be charged for it. Call was never answered. Seems to be a lack of staff being supplied to deal with support. This is not a cheap service. Support needs to be staffed accordingly.

Edit..... I have replied are you still unable to identify me.

In the beginning I had such a wonderful experience with curaleaf I’d of recommended far & wide & I’m gutted it didn’t stay that way. My interactions with the doctors at curaleaf have been nothing but wonderful & my only positive takeaway, I’m incredibly grateful for their extensive knowledge & understanding & the ease that had on the experience & it’s sad that the running of the clinic doesn’t reflect that. Unfortunately the issues have grown & grown over the last year & all it’s done is deplete my remaining scraps of energy & become an absolute hassle. My prescriptions - supposed to be automatically issued every 28 days just stopped, requesting medication isn’t made a simple process in itself & one I shouldn’t have to be undertaking almost every month either, additionally to that the sporadic dispatch means I have to start rationing prescriptions to prevent being left weeks without which only causes a worsening of previously managed symptoms. ‘Patient support’ is a humorous title, you’d think we were talking about pick & mix not a medication managing debilitating & life limiting illnesses, there is no understanding or care shown to the substantial impact all of this has. The repeated bombardment of being asked for reviews & to fill out questionnaires, from a medical clinic feels really gross, especially considering the ‘support’ - or lack thereof being provided. Naively & a decision I greatly regret, I tried to stick with the clinic, partly because I’m not well enough to deal with more hassle of trying to transfer elsewhere, but being left another two months without a prescription issued, a refusal to answer basic questions regarding allergies to new ingredients - implemented immediately with no warning & the drastic decline in my physical & subsequently mental health as a result meant I’ve finally moved to another clinic who were appalled by the mention of repeated difficulties & I hope can provide a more positive experience going forward. We are human beings just trying to survive facing enough difficulty, I’ve left the clinic feeling like a wallet & completely brushed aside, rather than a patient receiving care. I sincerely hope nobody else has to experience the same issues & the detrimental impact it has on their health & it can improve for all patients going forward.

Spoke to Jake today he dealt with my query with ease even sent an email to say what I sent was ok ( I’m not good with emails so he was helping)

Jake in customer support was excellent - friendly, efficient, helpful

Folks like that should be running your customer service department - very professional

The whole process has been a breeze so far.

I had an issue verifying my identity, but Stephanie was absolutely brilliant and sorted it all for me.

Stephanie healey helped me with my enquiry today and was very helpful

Very bad comunications
Not up to standards waste of time and money they dont get back to you they say alot but nothing done reviews say takes 1 week but over 2 months soo doctors aint up to standards only want thr consultaion money but no outcome or whats going on oh wow i cant even reply to this review or comment on yours now you cant find me on the sysytem what a failure im sure i was a client unless you lot took me off cause failed to help me i see how it is good revurse 😂

In a word....'Pure efficiency'....Curaleaf do exactly what they say they will do....they get my vote of confidence.

After my request link expired, I needed to call the pharmacy in order to place my order. I had the pleasure of being assisted by Lynn who was incredibly friendly and helpful and made the entire process extremely simple and fast. It was a lovely interaction.

I’ve found curaleaf to be very helpful with managing my condition

I ordered and paid for my cannabis prescription 4 weeks ago, and I’m still waiting for Curaleaf to fulfil my prescription. Spoke with a couple of agents via phone & live chat and they were really arrogant and not helpful at all. Was asked to send proof of payment, which I have forwarded email confirmation and a copy of my credit card statement - but now they are saying that payment has never been made.

I’ve now started the process of leaving Curaleaf and joining another more professional pharmacy.

STAY WELL AWAY FROM CURALEAF

Medical clinicians are always very competent and knowledgeable in addressing my concerns. Overlap experience with Curaleaf has been very pleasant. Many thanks.

My whole experience has been incredibly simple. 100% excellent service throughout.

It’s great with with an easy process that runs smoothly no problems so far within a year and a half. Only gripe is the price is going up and I would make it easier to change strains quicker when required as you do build up immunity to the same strains quite quick.