Cura  Reviews 

310
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the online ordering process is exceptionally straightforward, while the helpful staff provides wonderfully attentive support throughout every single step of the procedure. Many buyers also note that prices remain highly competitive and the overall after-sales assistance runs smoothly without encountering any unexpected problems. Consumers additionally appreciate the prompt shipping times and excellent communication regarding upcoming delivery schedules. People consistently observe that temperature-controlled products arrive safely, being carefully insulated and packed with ice packs to fully maintain their quality. Reviewers express high satisfaction with this reliable service, stating they will definitely continue utilizing the provider for future needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently noting that staff are prompt, helpful, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptional communication... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to use and navigate when... See more

Product

Customers consistently note positive experiences with product, highlighting that items requiring... See more

Staff

Consumers find staff to be positive, highlighting that team members are quick to respond, very helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been using Cura on and off for a few years and they really offer a fantastic service. The prices are the most competitive online, their shipping is usually next day, the communication is ext... See more

Rated 5 out of 5 stars

Excellent customer service regarding ordering chemo for my dog. Half the price of getting this medication from the vets. Speedy ordering. Easy to communicate with When I over ordered on my prescri... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. The treatment I need for my dog has to be kept refrigerated and it was delivered fully insulated with ice packs! The company also made great effort to communicate with me to ensure... See more

Company replied

Rated 5 out of 5 stars

I have a repeat vet prescription for one of my dogs. I send the prescription and then order the medication. Very easy. The medication is temperature controlled and they ask you to identify a day for... See more


Company details

  1. Veterinary Pharmacy
  2. also in
  3. Online Pharmacy

Written by the company

Helping UK pet owners save money on veterinary prescriptions and pet care essentials — from a trusted, vet-run online dispensary. Founded by a practising UK vet with over 20 years’ clinical experience, Cura was created to offer a trusted alternative to higher-priced veterinary medicines. We supply prescription and non-prescription pet medicines for dogs, cats and horses, helping owners save money on essential treatments and everyday supplies. Alongside our products, we provide clear, reliable information to help you make informed decisions when ordering pet medication online in the UK. Whether you’re managing a long-term condition or simply supporting your pet’s wellbeing, we’re here to make the process straightforward, safe and affordable. Our mission is simple: to make pet care more accessible, and to treat every pet as if they were our own.


Contact info

4.9

Excellent

TrustScore 5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(310)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

my dog

value for money be over half compared to the vets,quick delivery once cura has received the prescription

26 May 2025
Rated 1 out of 5 stars

Crooks!! Sent me used faulty medication equipment

Ordered a very expensive piece of kit for a horse nebuliser (>£100) so that I had a spare. I did not need it straight away so left it stored safely (in the packaging it arrived in) in my house but when I came to use it a few months later, I found they had send me a used/faulty item. I contacted them and they refused to help me because I didn’t report it in 7 days. I assumed a “reputable” company would have sent me a brand new unused item, not a broken used one. I have learnt my lesson and will never order from them again, absolute crooks stolen over £100 from me.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

The service is always handled very well from ordering to delivery. Nothing is too much trouble would recommend cura to anybody

14 May 2025
Rated 5 out of 5 stars

Highly recommend this company

So pleased with this company we have been using them for several months now. They have fantastic customer service and their response to emails, orders and queries is almost immediate. Rich has gone above and beyond with support and help given to me on at least 2 occasions where I had some issues (self created!) They mention that it is a family business and it feels like that with such great personal support. Also saves me money on our dog’s prescriptions.

22 May 2025
Unprompted review
Rated 1 out of 5 stars

What a sham - persistent lengthy delays & professionally inept!

What a sham! This business is run by muppets with no intention of making a sale and doing everything to discourage that. Comms are dire - persistently extensively delayed and professionally inept with incorrect product knowledge, despite being stated clearly on product. Do yourself a favour and avoid like the plague! Karma.

16 May 2025
Unprompted review
Cura  logo

Reply from Cura

We are so sorry that you have been dissatisfied with the service you received from our organisation. Unfortunately as you have posted anonymously and haven’t contacted us directly, we are unable to contact you regarding this matter. We would be grateful if you could give us more information by emailing us at hello@cura-pet.co.uk so we can investigate further.

Cura Team

Rated 5 out of 5 stars

Excellent!

I have received my cat’s prescription twice and have saved £s by not paying the vet for her medication. Reasonable prices and fast delivery. Excellent service and a happy pain free cat. I highly recommend them.

4 May 2025
Rated 1 out of 5 stars

Customer service is non existent

Placed my order on the 19th of April and have yet to receive my item.

So far I've sent two emails and raised an enquiry on their website requesting tracking details and/or confirmation of my delivery date but have received no response.

Not a great experience so far and I doubt I'll be using them again.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

An excellent company to deal with

An excellent company to deal with. Prompt responses to questions emailed to Cura. The item arrived packed beautifully, and whilst a refrigerated item, it could have been sent 48 hour tracked and still have been chilled. Finally, the best price around. Thank you.

30 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look