Extremely bad customer service experience
I was convinced I was ordering a high-quality sleeping bag from a Polish company that caters to enthusiasts. I accidentally ordered a size M instead of L.
The next day, I contacted the manufacturer by phone and email to correct the situation.
I was surprised by the condescending attitude of the helpline employee. It turned out that changing the size was impossible – I had to cancel first, wait for a refund (up to 14 days), and they wouldn't do anything else. The employee was unfriendly, almost robotic, and showed no understanding. I've lost all desire to shop with this Polish company. I'd rather buy something on Aliexpress or OLX.
It's a shame. They really need to work on their customer service. It ruins the experience.



