Cubicle 7 Reviews 2

Deeply Frustrating Experience with Cubicle 7 Customer Service

I feel compelled to share my experience with Cubicle 7’s customer service, which has left me frustrated and disappointed. If you expect prompt support or accountability, you might want to think twice before ordering from them.

I placed three separate orders with Cubicle 7, none of which were delivered. About a month and a half ago, I tried reaching out through their website’s contact form to find out what was going on. The only reply I received was a vague email signed “C7 team,” asking for a bit more info—and after I replied, I never heard from them again. No follow-up, no explanation, just silence.

Eventually, I found out from my local delivery service that all my packages had been returned to Cubicle 7. Not once did they contact me about this, or even acknowledge the returns. My orders are still listed as ‘complete’ in my account, as if I had actually received anything. Communication remains anonymous and unhelpful—never a real person or a clear answer.

I kept trying to get in touch, but it was always the same: maybe a single, generic response, then nothing. The lack of responsibility or effort to resolve my case is honestly unacceptable. If your order doesn’t go as planned, don’t count on any real support from Cubicle 7.

I strongly advise caution before buying from Cubicle 7. My experience shows that if something goes wrong, you’re likely to be left on your own, frustrated and unheard.

(Update december 14. 2025) Customer Service reached out and have been fairly quick with their responses. They have sent a replacement for one of the orders (but haven't provided a tracking number so I'm risking it being lost again) and they have issued a refund but haven't confirmed that they have found my PayPal, so maybe my issue is resolved or maybe it isn't.

(Update 19.01.26): The issue is now resolved. The Cubicle 7-team did find my new PayPal account and issued a refund - the refund was frozen by PayPal until the start of January, but I have now received my PayPal. Some of the staff have afterwards contacted me afterwards and personally apoligized for the process.

Hopefully the process will be easier the next time I need Cubicle 7 Customer Service.

These people are amazing.
Customer service is swift, polite, and effective.

Moreover, their final products are nothing short of excellent. In particular, their WFRP 4th Edition has the perfect mix:
1. Good graphics
2. Marvellous artwork
3. Lean ruleset
4. A collection of optional rules that reflect all sorts of house rules you may find anywhere in the world
5. Solid narrative with the right blend of seriousness and irony