CTT Group Reviews 167

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, clear communication, and professional demeanor, often highlighting individual team members for their outstanding service and expertise. The service provided is frequently described as excellent, efficient, and seamless, with many appreciating the personalized support and guidance they received, particularly during complex processes. However, some customers were not happy with the company's overall performance, mentioning significant delays and incompetence that negatively impacted their experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Service

Customers had positive experiences with service, often highlighting the value of training and the... See more

Based on these reviews

Rated 5 out of 5 stars

Sadly my mum passed away and I struggled with probate. CTT group were recommended to me. Paris Hollinsworth handled our case, with care, clear communication and efficiency we were really pleased wi... See more

Company replied

Rated 5 out of 5 stars

We needed to explore investment options within a Trust and were allocated an IFA to provide advice that allowed us to make the right choice. All of the additional support was provided by Catalina P... See more

Company replied

Rated 5 out of 5 stars

Vicky (Partnership Dept) who came to my assistance could not have been more helpful. She showed great patience, caring, and a thorough professional knowledge of Countrywide's product's. She also took... See more

Company replied

Rated 5 out of 5 stars

I have had the help and support of CTT for a number of years, and my father before me. The professional and friendly approach has always made any communication or interaction very easy for someone not... See more

Company replied


Company details

Written by the company

Multi-disciplinary support for the UK's professional advisor community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

167 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This week I experienced support above…

This week I experienced support above and beyond the call of duty from the Accounts Team at CTT Group. I needed some important assistance from them fairly urgently and Zakaria bent over backwards to help me and everything I need is in place. Partnering with CTT Group helps me to run my estate planning consultancy safe in the knowledge that the team have my back when I need them.

15 April 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for your positive review. We are glad you had a great experience with us. Your feedback has been shared with the team!

Rated 5 out of 5 stars

We had a very positive experience with…

We had a very positive experience with the training provided. The presentation was extremely well structured, professional, and easy to follow, which made the information clear and practical to understand.

A special thank you to Kirsten and Kimberley, who were both incredibly helpful, knowledgeable, and articulate throughout the session. They explained everything in a clear and coherent way and were very supportive in answering any questions we had.

Overall, we found the training very valuable and would highly recommend their services to others looking for well-delivered and informative guidance.

26 February 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Hi Jane, we are pleased to hear you had a good experience! Your kind words have been passed onto the involved department!

Rated 5 out of 5 stars

Neena in Estate Planning provided me…

Neena in Estate Planning provided me with a prpmpt and very helpful response.

27 March 2026
Unprompted review
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Reply from CTT Group

Hello Tom, thank you for your kind words! We are pleased you have had a good experience, we have passed on your thoughts.

Rated 5 out of 5 stars

Useful reminders

Useful reminders, the slides were good and hopefully you will send copies

20 March 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Hello Andy, thank you for leaving us a positive review. We are really glad to hear that you found our content useful! For copies of the slides, please contact our Partnerships Team at partnershipteam@ctt-group.co.uk and they will be happy to assist you.

Rated 4 out of 5 stars

CTT LIVE

A lively, friendly welcome. Nice informal day. Good location. Nice hotel (just, randomly not enough toilets beside a meeting room).

Content-wise, I would have liked some insight into software, drafting, common issues.etc.

I was expecting some 'news', product development, other improvements etc. These events typically used for 'big reveals'.

Need to see improvement on how info is gathered then input, what I'm doing is clunky and repetitive/inefficient atm (Conor to ring and arrange Zoom training)

I would like to see someone like Spencer over in Belfast. We tend to get overlooked but are only an hour away. Meeting my boss and maybe presenting to our introducers could help boost our business greatly. It would also answer concerns CRN have about professional trustees and trust management in general.

20 March 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Hi Peter, we are pleased CTT Live was useful. Thank you for your feedback, this has been passed onto those who attended the event on Countrywide's behalf to take on board and review any improvements that could be made for future events.

Rated 5 out of 5 stars

Brilliant day

Brilliant day!
I enjoyed all the information delivered and learnt lots of important things I need to consider when preparing wills for clients.

20 March 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Hello Elisha, thank you for your positive review. We strive to hold events that are useful and informative, we are pleased to know this is the case.

Rated 5 out of 5 stars

Live event

Useful to re-enforce existing learning and to highlight impending legislation changes.

20 March 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for your kind words Mr McNeely, we are pleased you found CTT live informative and useful.

Rated 5 out of 5 stars

Great event

Great event, super informative, with lots of help and support to help us offer a complete service to our clients.
Super team of people to work alongside!

27 February 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for your positive review! We are pleased that our service met your expectations - we aim to keep delivering quality every time.

Rated 5 out of 5 stars

We needed to explore investment options…

We needed to explore investment options within a Trust and were allocated an IFA to provide advice that allowed us to make the right choice.
All of the additional support was provided by Catalina Placinta who was very patient and answered all of our questions.
An excellent service.

3 March 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for your positive review. We are delighted that our service met your expectations. Your feedback was shared with the team, and they were thrilled. Thank you!

Rated 4 out of 5 stars

Private Client Opportunities Day

Very interesting presentations about superior planning opportunities for my clients which is definitely worth a follow-up with the team.
As a CTT member I hope the PowerPoint slides will be shared as there was a lot of detail to digest.

27 February 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for your positive review. We are pleased that our service met your expectations - we aim to keep delivering quality every time. Your request for the presentation slides has been raised with the Partnerships Team who will contact you in due course to provide a copy!

Rated 5 out of 5 stars

A very informative event

A very informative event. The delivery and knowledge from the CTT was second to none.

27 February 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you so much for the great feedback, Jason! We are delighted to hear that you found the event insightful.

Rated 5 out of 5 stars

Countrywide T&T - Absolutely Fantastic…

Countrywide T&T are absolutely fantastic! I have used many companies in the estate planning space over the last decade and Countrywide are by far the most professional, efficient and comprehensive I have used I would highly recommend them to anyone in financial services. In particular Hayley has been amazing along with many others who work for the company in different departments I have dealt with, I could not recommend them enough to anyone reading this, go for it

2 March 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for taking the time to leave us a review, Terry! We are delighted to hear that you have had a positive experience with us. We will be sure to pass on your kind words with the team.

Rated 5 out of 5 stars

Excellent CTT Private Client Seminar

Excellent CTT Private Client Seminar. The presentations were all first class, and the follow up with the slides used on the day is very useful. Thank you to the team. Jonathan Anderson

27 February 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for leaving a review Jonathan! We are glad you enjoyed the Private Client Seminar, and we are truly grateful for your positive feedback.

Rated 5 out of 5 stars

Ruby was extremely informative and…

Ruby was extremely informative and helpful, offering advice and support in a friendly yet professional manner. She assisted with a query, responding to my questions promptly and with detail. I really appreciated her assistance.

27 February 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for your positive feedback Caragh! We are glad our service met your expectations. Your feedback has been shared with the team, and it made their day.

Rated 5 out of 5 stars

Superb training event

Superb training event, learnt lots. Great ideas for spotting referral opportunities!

27 February 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for your positive review Natascha! We are glad you had a great experience at the training event.

Rated 5 out of 5 stars

Professional, friendly and totally recommended

I have had the help and support of CTT for a number of years, and my father before me. The professional and friendly approach has always made any communication or interaction very easy for someone not really geared in the ways of trusts. Spencer Tatton and James Fisher need a special mention as they always made it feel so personal and easy for me. I have recommended CTT to friends and would wholeheartedly recommend them to anyone reading this.

27 February 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for leaving us a positive review, Ian! We are happy to hear that you have felt well supported. We shared your feedback with Spencer and James, and they were really pleased.

Rated 5 out of 5 stars

What a fantastic company to work with

What a fantastic company to work with! They have incredible knowledge, and the atmosphere is welcoming and professional.

13 February 2026
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you so much for your kind words David! We are glad you had a great experience with us.

Rated 5 out of 5 stars

Fabulous Conveyancing

Having just sold my Late Mother’s House & have to thank CTT Law & especially Charlie Foran for all the conveyancing work that she had to undertake as we had an extremely difficult buyer who wanted so many questions answered on the property as it’s quite an old house & the land has a lot of history that needed a lot of search. There were many title deed documents to go through with further research to come up with informed answers for the buyer. This demanded paitence, diligence, careful research & Charlie aced everything in a professional & meticulous manner. Paitence was the keyword here as the conveyancing was nearly 7 months long but she stuck to her guns & we came out successfully exchanging contracts & completed the sale. I had regular updates throughout & we got on well as a team as I had to provide a lot of details when I used to live at the property as a child.
Charlie is a true professional & I would definitely recommend her at a heartbeat if you are looking for a quality conveyancer whose efficient, approachable & gets results.

11 December 2025
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for your positive review. We are delighted that our service met your expectations. Your feedback was shared with Charlie, and she was thrilled. Thank you!

Rated 4 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Mysti

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Mysti – CTT
I would like to extend a big thank you to Mysti from CTT for the excellent training she provided me on the use of the Legacy Software.
Mysti’s teaching style is clear, patient, and incredibly supportive. She explained everything step-by-step, ensured I fully understood each feature, and made the entire learning process smooth and enjoyable. Her deep knowledge of the system and her willingness to go the extra mile truly made a difference.
I’m now much more confident using the Legacy Software, and that is entirely down to her guidance.
Thank you, Mysti, for your professionalism, expertise, and exceptional training. Highly recommended!

3 December 2025
Unprompted review
CTT Group logo

Reply from CTT Group

Thank you for taking the time to leave us a positive review! We are happy that Mysti provided a great training experience, and are thrilled to know that you feel more confident in using the Legacy Software.

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