CTD Tiles - Falkirk Reviews 6

TrustScore 4 out of 5

4.0

Unit S Middlefield Industrial Estate, Etna Road, FK2 9EG Falkirk, GB


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Rated 5 out of 5 stars

Thank you so much Margaret for your excellent support and expertise in helping mum and I with our recent order. You put us at ease and were so compassionate with my elderly mum’s needs - so rare the... See more

Company replied

Rated 5 out of 5 stars

The CTD team at Falkirk (Adam & Margaret make this the place to go for all my tiling needs. Over the past few weeks I’ve been into the shop numerous times only to receive a friendly and supportive wel... See more

Company replied

Rated 5 out of 5 stars

The service provided by the branch manager Margaret was excellent! Very professional, confident, friendly and accommodating! Margaret is a credit to the company. A very enthusiastic worker who clea... See more

Company replied

Rated 5 out of 5 stars

Adam was incredibly helpful, talked us through everything we needed and sent us away with a free sample to check in the space. Tile supplier of choice from now on. Thanks again Adam


Company details

  1. Tile Store

Information provided by various external sources


Contact info

  • Unit S Middlefield Industrial Estate, Etna Road, FK2 9EG, Falkirk, United Kingdom

  • 01324 670 981

4.0

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thank you so much Margaret for your…

Thank you so much Margaret for your excellent support and expertise in helping mum and I with our recent order.
You put us at ease and were so compassionate with my elderly mum’s needs - so rare these days.
Your knowledge and guidance were superb and delivery speedy as promised with no issues. Highly recommend not only CTD but Margaret is one in a million - thank you so much!

13 July 2024
Unprompted review
CTD Tiles - Falkirk logo

Reply from CTD Tiles - Falkirk

Hi Michelle,
Thank you for your feedback, great to hear the team were able to help you! We'll be sure to pass your feedback onto the team. Thanks - CTD Tiles

Rated 5 out of 5 stars

The service provided by the branch…

The service provided by the branch manager Margaret was excellent! Very professional, confident, friendly and accommodating! Margaret is a credit to the company. A very enthusiastic worker who clearly loves her job!

We are delighted with our purchase of tiles and can’t wait to see them fitted!
Thank you very much Margaret!

16 June 2024
Unprompted review
CTD Tiles - Falkirk logo

Reply from CTD Tiles - Falkirk

Hi Nicola,
Thank you for your feedback, great to hear the team were able to help you! We'll be sure to pass your feedback onto the team. Thanks - CTD Tiles

Rated 5 out of 5 stars

The CTD team at Falkirk (Adam &…

The CTD team at Falkirk (Adam & Margaret make this the place to go for all my tiling needs. Over the past few weeks I’ve been into the shop numerous times only to receive a friendly and supportive welcome on each and every occasion to provide me with all the parts I require for a refurbishment. They not only took the time out to demo me and provide advice on tile cutting but also continued to help beyond the shop closing time. After all these recent interactions they will continue to get my business.

13 June 2024
Unprompted review
CTD Tiles - Falkirk logo

Reply from CTD Tiles - Falkirk

Thank you so much for your positive feedback! We are really pleased we were able to help and we hope to see you again soon. Many thanks, CTD tiles.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, with great attitude and knowledge. Highly recommend this place. 💯

9 May 2024
Unprompted review
CTD Tiles - Falkirk logo

Reply from CTD Tiles - Falkirk

Thank you so much for your positive feedback! We are really pleased we were able to help and we hope to see you again soon. Many thanks, CTD tiles.

Rated 1 out of 5 stars

A bunch of cowboys

I recently tried to exchange an unopened bag of tile grout for a different shade. I was refused as I had stored the bag in my garage and not at an optimum temperature of 16 degrees. I was not told this at the time of sale and there was no such instruction for storage on the product. I guess they should just have a no return policy. When I lodged a complaint with CTD this was totally ignored. What a bunch of cowboys. Would not recommend. Go to a proffesional company.

8 November 2023
Unprompted review

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